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"Staff were delightful and keen to help. 2 night stay and would have given a much better rating if shower on first morning wasn't cold. Expected problem to be solved after informing staff but tepid shower only just usable next day. Four coat hooks and no wardrobe. Plus points staff, food, car parking, comfortable bed with lovely linen, quiet room and excellent WiFi. Easy stroll to river and town centre It is a low cost hotel so one has to accept compromise however hot water problem not acceptable. Shame really"

"The room was nice enough despite having a toilet seat that wasn’t attached however the entire experience was ruined by something small and trivial. The room was booked for me as I look to get our sales team a new hotel as a regular base and we are only looking at hotels with gym/pool. After a five hour drive arriving at 8pm I just fancied a quick thirty mins sauna and was told that despite it only being open till 9 I’d have to pay a £5 charge. No where on the website did it say this and my email confirmation had nothing about it. They even have a flyer for the spa on reception saying hotel guests should go enjoy it and zero mention of cost. I’d expect to pay for treatments of course but not a swim and a sauna in a hotel that advertises having one. Reception staff were great to be fair and room was clean and decent size "

"Think Faulty Towers and you won’t be disappointed. The reception staff run the bar and everything- absolutely lovely. However, keys given to other guests ( walking in whilst a guest was in bed- totally unacceptable) No working radiators, yet showers scolding hot, freezing cold rooms - used towels for extra warmth, rooms offered to our elderly party down the metal fire escape stairwell - we refused, no working lift. For the price we paid - it’s reflected in facilities. Spotless rooms and lovely staff that tried hard. "

"Great place to stay with good facilities. Clean, comfortable and modern rooms with good WiFi & a good shower. Will definitely be back. "

"Room was very presentable with a large bathroom and a nice walk in shower. Room facilities were a good standard and even had a small fridge. Breakfast was ok but a little disorganised and had to ask for cups rather than the prevalent paper cups. Parking wasn't great if you arrived at the hotel late evening. The 2 mile drive with humps every 400? yards from the public road became a little annoying by the third day."

"Everything was fine. Good quality bacon for breakfast. Room spacious and clean. Only issue was that soap in shower had run low and did not flow into hand"

"Beautiful wee place above a pub. The food in the pub was amazing. Would go again just for the food. Staff very friendly. No parking at the hotel. Only a few minutes away by car but a steep hill back up to the hotel with bags. Overall loved it"

"Brilliant all round hotel"

"Good value for a hotel within easy walking distance of the city centre. Quite a spacious room, but no drawers or cupboards. Some rooms face the ring road but ear plugs get rid of the traffic noise."