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Reviews of Baymont by Wyndham Franklin/Cool Springs

2.5 out of 5
Baymont by Wyndham Franklin/Cool Springs
4206 Franklin Commons Ct, Franklin, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1009 reviews" "
Rating 8 - Good. 309 out of 1009 reviews" "
Rating 6 - Okay. 131 out of 1009 reviews" "
Rating 4 - Poor. 60 out of 1009 reviews" "
Rating 2 - Terrible. 53 out of 1009 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Edward

Travelled with family
Liked: Amenities
Place was good! Very pissed that the pool was closed. I do not understand why companies do this. I pay for a pool that’s where I wanna go. Please let us know before hand that you have no pool open. I would’ve stayed somewhere that had one open
Stayed 3 nights in May 2024
Response from Simon on 23 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the breakfast was good.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Good place to stay in a long drive.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super disappointment. Booked two nights and only stayed one.
Stayed 2 nights in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!

8/10 Good

Stefanie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Our toilet was plugged up. They sent someone to unplug it but it just plugged up again. The front desk brought us a plunger and rubber glives and told us that we would have to unplug it ourselves. We tried but it didn’t work, also our room phone did not work so we couldn’t get a wakeup call. The connecting roon was unoccupied so we asked if we could have access to that room just to go to the bathroom, we were told absolutely not, so at 10:30 pm we had to pack up our room and move to another room. We had a very early appointment and didn’t get to sleep until midnight.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

6/10 Okay

Abigail

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Simon on 23 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

4/10 Poor

Merry

Property was clean, but my daughter was about to lay her head on the pillow when she saw a huge spider on it. It was a brown recluse! Lucky she saw it! Needless to say we didn’t get any sleep for being paranoid that there were more in the room! Kept waking up searching for them!
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us. Upon searching the room there was no spider found or any other insects but still room was sprayed. We keep pest control done perodically. We apologize you had to experience that.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

4/10 Poor

Victor

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms smell like feet and showers don’t have a water resistant curtain. So the thin cloth curtain made it so that the water completely covered the entire bathroom floor. Don’t recommend this hotel.
Stayed 2 nights in May 2024
Response from Front Desk on 12 May 2024
Dear Guest,Please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!

4/10 Poor

Mike

Disliked: Property conditions & facilities
Soaked carpet, wet linens, broken phone, broken tub faucet, broken curtains.
Stayed 3 nights in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!

6/10 Okay

Marlo

Stayed 4 nights in May 2024
Response from Simon on 23 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2024
Response from Front Desk on 11 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Older property not well cared for. Would not return with my wife or family.
Stayed 2 nights in May 2024
Response from Front Desk on 21 May 2024
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!

8/10 Good

Edgar D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on 11 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, friendly staff. Comfortable beds.
Stayed 1 night in May 2024
Response from Front Desk on 7 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean property
Stayed 3 nights in May 2024
Response from Front Desk on 7 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch room and staff was amazing! We have stayed in several hotels and they never gave us room service everyday like they did here! Water pressure was amazing, bed was so comfortable. Plenty of towels and wash cloth you definitely didn’t have to ask for more! We stayed a whole week! Price was reasonable!
Stayed 4 nights in May 2024
Response from Front Desk on 6 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Katherine, Jarrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The female staff member made us all waffles for breakfast and all the other food and beverages were great!!
Stayed 3 nights in Apr 2024
Response from Front Desk on 6 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

6/10 Okay

Tamara

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Simon on 23 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

6/10 Okay

Annette

Travelled with partner
Was not what I was expecting a little below standard.
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel, which has been updated. The Room was a decent size and the beds were comfortable. The staff were super friendly and helpful. The breakfast was good for the first day or two, but there was no variation in the breakfast foods for the entire week we stayed there. It is conveniently located about five minutes from the downtown shops in Franklin and about 20 minutes from Main St. Nashville. For the price it was a bargain. We will stay there again if we return to Tennessee.
Stayed 7 nights in Apr 2024
Response from Front Desk on 25 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Tennessee and it did not disappoint. The staff were friendly and accommodating. The breakfast was always fresh and warm. Would definitely recommend to anyone visiting
Stayed 4 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Jason

The hotel was very clean and the staff were helpful. Room was very clean. Breakfast is ok. I am not sure about the rooms opening to the exterior of the building but the area was quiet and safe so it worked. Overall a good place to stay
Stayed 3 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Bruke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Simon on 22 Apr 2024
ear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

6/10 Okay

Hannah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

10/10 Excellent

Bridget

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Room very nice and updated. Breakfast great every morning.
Stayed 6 nights in Apr 2024
Response from Simon on 19 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Franklin/Cool Springs. It is always a pleasure to receive positive feedback.I am happy that you had an excellent stay with us and you also like our Breakfast. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.SincerelyFront Desk

8/10 Good

Bob

Travelled with partner
Needs better curtains to block out parking lot lights at night
Stayed 1 night in Apr 2024
Response from Simon on 18 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future! We will definately look into your concerns and rectify itWarm regards,Front Desk

10/10 Excellent

Corrie

Business traveller
Liked: Amenities
Nice rooms great service
Stayed 14 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Nathan

Stayed 1 night in Apr 2024
Response from Front Desk on 6 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Alice

Stayed 5 nights in Apr 2024
Response from Front Desk on 7 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Donna

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The guy who checked me into my room late Friday night was an actual sweetheart. My room keys didn't work and he was super helpful. The staff overall was super nice and friendly, so sweet. The room wasn't bad, for a budget hotel it was clean and comfortable. Only negative is the front desk staff during the day was ALWAYS on their phone and wouldn'teven hang up their phone to help guests. You could hear their whole conversations haha not a big deal juat funny. The guy doing the parking lot blowing and cleaning the breakfast space was such a nice guy! The cleaning staff so so sweet! Breakfast was always cold (but hey free is always good haha) but otherwise I enjoyed the stay!
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Jacqueline

This hotel was clean, beds were comfortable, staff were helpful/friendly.
Stayed 1 night in Apr 2024
Response from Simon on 12 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to stay at clean and beds were comfortable! Loved that they offered Dove products for showering needs!
Stayed 3 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Simon on 12 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean but has some age on it.
Stayed 1 night in Apr 2024
Response from Simon on 12 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

10/10 Excellent

Meegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping lady just walked in didn’t announce who she was did not knock to let me know she was coming in. I let the office know we didn’t need housekeeping and I was annoyed just because what if I was showering or something else. It would have been embarrassing for her and us
Stayed 3 nights in Apr 2024
Response from Front Desk on 21 May 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

10/10 Excellent

Livia C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice furniture, and great breakfast
Stayed 3 nights in Apr 2024
Response from Simon on 8 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Franklin/Cool Springs. It is always a pleasure to receive positive feedback.I am happy that you had an excellent stay with us and you also like our Breakfast. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Best RegardsSimon Aldrin

10/10 Excellent

Vianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Simon on 8 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel that’s gone through some renovations although one more update is needed. They replaced the flooring and the beds are super good but the bathroom drywall needs to be replaced.
Stayed 6 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, staff was very pleasant and it was the first motel in a long time that has offered a free hot breakfast. We were more than pleased with our 3 night stay.
Stayed 3 nights in Mar 2024
Response from Simon on 8 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Baymont by Wyndham Franklin/Cool Springs. It is always a pleasure to receive positive feedback.I am happy that you had an excellent stay with us and you also like our Breakfast. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Baymont Inn & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.SincerelyFront Desk

6/10 Okay

Heather

Stayed 1 night in Mar 2024
Response from Front Desk on 24 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

8/10 Good

Ryan, Mebane

Liked: Cleanliness, staff & service, amenities
Hotel is a little dated, and could use some freshening up, but it was ok.
Stayed 5 nights in Mar 2024
Response from Simon on 1 Apr 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

10/10 Excellent

MeeMoe's

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I rented had two double beds. They were crisp and clean, and so comfortable. I loved the high beds, but if you are a little person, it would help to bring a step stool. The continental breakfast had good hot foods, cereal, milk, oatmeal, a iron to make fresh waffles, amd a well rounded selection of fruit and muffins, and of course coffee. The Staff was very kind, polite, and eager to help. The room size was sufficient, and had a microwave and refrigerator. It was affordable, and I will be staying there again when I am in the area.
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simon was very nice and made my stay very relaxing. Hotel was clean and safe.
Stayed 7 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk

4/10 Poor

Content

Travelled with family
Disliked: Cleanliness, staff & service
The hotel room smelled horrible of smoke. I did not want a smoking room and the sheets had stains on them. It was disgusting. The hotel clerk appeared to be sleeping when I checked at 12:30 am and I had to wait for him to put his shoes on to check me in. I was already tired! When I finally got to my room, the room key did not work so I had to carry everything down to the front desk with my daughter to again wait for the clerk to put his shoes on to walk back up to the second floor to use the master key to open the room. I never did get restful sleep because of the horrendous smell.
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!

6/10 Okay

terrell

Liked: Cleanliness, staff & service, property conditions & facilities
too much light coming from window . It was real quite there didnt like the shower floor was slippery
Stayed 2 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overpriced
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!Warm regards,Front Desk

8/10 Good

Jeremy

Liked: Cleanliness
Easy to get to. Good dining options. But of noise from the interstate. Thanks
Stayed 3 nights in Mar 2024
Response from Simon on 27 Mar 2024
Dear Guest,Thank you for choosing BAYMONT BY WYNDHAM in Franklin, TN as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!Warm regards,Front Desk