Hotels with Parking & Resorts in Mount Helena from AU$173

"Two bed unit was clean and facilities provided were great. Only concern was the lack of window treatments, as the rooms were very bright and hard to sleep. "

"Have stayed here many times. Always happy to return."

"Yes"

"Old needs renovation ! faucet never stopped dripping all night carpet dirty ! Walkways soft stone hard to wheel a sutcase"

"Soft Beds and shower was fabulous "

"good"

"Easy and handy "

"Great place to stay for what you pay, no complaints here"

"They offer shuttle service from airport by phoning on arrival. After very long and delayed flight, I phoned at about 8pm local time, but no-one to take call so I left my name and number for call back. I tried again 10 minutes later. Again, no-one available. I tried a third time but no-one available. Being in a strange country, extremely tired after long flight, we had no choice but to get taxi. Cost $65. On check-in, I told receptionist who confirmed I had used correct number. She asked me to speak to manager next morning to arrange reimbursement. Apartment was OK and after a good night’s sleep, I spoke to manager. He checked my phone and confirmed that I had used the correct number 3 times. He even used my phone to dial the number and it rang on his desk. He apologised and promised to investigate, contact me by email and refund me with my out-of-pocket costs [which would be $55]. After a week, I emailed the company and the response really shocked me. He claimed there was no record of me contacting them [basically calling me a liar] even after seeing the calls on my phone. He said that he would “meet me half way” and credit me with 30 dollars. I replied that I did not accept this offer as we were $55 out-of-pocket. I got no response. After a few days I got a credit of 19p [30 cents] to my account. I contacted him again [very annoyed] and a further £15.81 [so total of about 30 dollars] was added to my account. I contacted manager again but no response. I would not recommend."