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"I arrived just before 7pm to find a queue of people in the lobby, it quickly became apparent that there was an issue, a technical one. You had just one single member of staff on reception who was trying to deal with it. However it was a struggle and it took over half an hour to be acknowledged, let alone get a room. I was tired after a long day so it wasn't ideal but I appreciate technical faults happen. However, on identifying that without a key I had no access to light or heating I tried to address it with the receptionist but she stated there was nothing she could do so I had just my torch on my phone and the TV ( fortunately I had electric) to light the room. I and other guests were told we would get a key card in about an hour but mine never emerged and I couldn't leave my room to investigate. I kept checking to see if it had been left outside but by 11pm when I retired to bed it was still not there. Come the morning I had no choice but to continue to operate in the dark and even when at 09.20 am I called reception and a male said he would bring a key and iron I requested it never emerged. When I left, having to abandon any hope of light or an iron to aid my getting ready I was surprised to find a female on reception who herself was shocked that I never had a key and h as d experienced the issues I had This is shocking service, I have stayed many times and have never had anything quite so bad to deal with. Yes the receptionist was doing her best but my question"

"Overall great"

"We stayed here for one night, but didn't use the restaurant (there's a Costa and Greggs nearby) or other facilities, so can't comment on those. The entire building looks very new, is in good repair and clean. The room was smart and comfortable. Despite being located close to the A45, it was very quiet. I could barely hear traffic when standing right next to the window. There were only very minor issues: The room's heating was a little noisy (fan noise) when operating, but not terribly so. The card operated door lock was a little awkward to open (we really had to crank the handle hard at the beep). There wasn't a fridge in the room. It looks like there used to be a minibar installed in the TV cabinet, but guess no longer profitable so removed. "

"Nice room "

"Bbb"

"Central location with local choice of eateries. Spotlessly clean, just creaky floorboards due to the age of the building. "

"Really great "

"Lovely spa, great staff lovely place to stay"

"There was no spa pool, tried to make a booking before our stay for a massage, was sent a message staying our request was waitlisted? When arrived at the hotel we were told there was no availability for massages on any of the 3 days we were staying so in my opinion little point in calling yourself a spa hotel if you have 1 part time person available to do massages "