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"Clean room, friendly staff, great location and facilities. I highly recommend staying at this hotel."

"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"clean room, friendly staffs, would stay again"

"Amazing hotel and very friendly staff. We could see the mt fuji from the hotel. Breakfast with a view. The garden is really pretty "

"We stayed in the Balcony Villa with Mt. Fuji View Bath – Type A, Non Smoking (124 sqm). The villa is spacious and well designed, with three western style bedrooms on the ground floor (six beds in total: one double, two singles, two singles) and a Japanese tatami room with two futons on the second floor. Amenities such as coffee, toothbrushes, and combs are provided directly in the villa, and free hot drinks are available at the lobby. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese accommodations, copies of our passports were taken. The villa layout is practical, with two showers and one toilet on the ground floor, plus another toilet on the second floor. The upper level also houses the kitchen, dining area, Japanese room, and a bath tub with a view. Shuttle services to Fujikawaguchiko Station are available, making transfers convenient. For those driving, the resort area offers ample parking. Do take note that the surrounding roads are narrow, so larger vehicles need to navigate carefully. Breakfast and dinner are provided. Breakfast offers a choice of five sets, including three sandwich options, one rice bowl, and one vegetarian selection. Dinner is a hotpot meal where we can choose between noodles or rice. Overall, Fuji Gran Villa – Toki offers comfort, space, and a relaxing retreat with a view of Mt. Fuji."

"As many have said, an older and a newer building. Technically it is a business hotel, not a resort. I was in the newer and it was great. The views of Fuji were incredible from the 3rd floor. The onsen is clean with an external pool with a view. The breakfast is about half ja of Japanese style dishes and half random Western foods. The staff were all relatively friendly and helpful."

"The staff is really friendly and the mount fuji view from the hotel is amazing "

"The staff was very friendly, and the view was truly astounding. I can't imagine how it could have been better. "

"Room was clean and staff was helpful."