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"This is our second time here. Staff is really nice especially all the doormen. This time around was a little different. We love our ac very low and unfortunately we had to change rooms because the temperature wouldn’t get cold enough. The second room got a few degrees colder but not how we would prefer it. Both bathrooms tubs need a little makeover. Nonetheless we loved our stay. Water pressure is super strong and the water got really hot. The tvs are all smart tvs which we love. It’s a very clean hotel. It’s close to a lot of stores and restaurants. "

"Great Location and Excellent Service!"

"The hotel is wonderful, the bed was the best, the lobby was very cozy and the smell was great. We were greeted by Oscar when we arrive and he was very friendly and professional. All the staff was super friendly. The drivers were very efficient. We took a private tour to Puebla with Enrique , very friendly person. The best hotel in CDMX"

"Breakfast was excellent, the chef would prepare my breakfast just the way I ask her. Staff was very nice , bathroom was a bit outdated but everything was working, I would come back to this hotel again."

"Very safe area and room were very clean and spacious!"

"It is inconvenient getting access to the main entrance "

"I like the beach, the food, and the staff. The rooms were amazing!"

"All good"

"We enjoyed our stay here, staff were amazing and the activities they had for us were fun. We had access to the Riu Party at the Caribe via free shuttles that came every 10-15 mins; pool parties were fun. We didn’t like that the pool closed at 7:00pm but understand that it was for treatment purposes. As well restaurants closed at 9:30pm so their last seating were basically 8:30pm. So if you get hungry past that you either eat at the buffet again until 10:00pm or hots/burgers/sandwiches that were from the Sports Bar made from earlier in the day or go off the resort to find a place. "