Top Hotels Near Memorial City Mall in Houston from AU$124

"Tub, sink and shower curtain had hair on and in it. Furniture was stained, old, discolored and smelly. Table in living room had crumbs all around in the cracks of it. Curtains are dingy looking and carpet had stains on it, I made sure to keep shoes on whenever my feet were on the floor. I was also charged $50 for early check in instead of the $30 that was marketed when checking in through my Hilton honors app. I’ll never stay here again."

"We have stayed at this property many times over the past 3-4 years. Great location & is a very nice hotel. However, this morning I asked Fatima a Hilton trainee, to print my receipt. She was completely clueless and didn’t ask for help. There are recurrent problems with the buffet, which has to do with proper hot foods temperatures. The hot foods, esp the meats, sausage, bacon, eggs, were way below proper serving temperatures. In fact my coffee today was hotter than the hot foods. I brought this to the staff’s attention and I Spoke to the chef. The internal temperature of cooked sausage, etc should be 140-160 degrees Fahrenheit. Nothing was really done and I’ve had the same conversations with the manager(s) over the past several years. Nothing has changed. I’m a physician with extensive experience with public health, food quality & prevention. I’m trying to prevent problems before they start. One strategy would be to cover the hot foods & decrease the bulk of the stacked bacon/sausages/eggs from the usual 6”-8” to 3”-4”. The hot tables appear functioning but I have seen them not turned on."

"Stay is always comfortable and the beds are heaven! "

"Beautiful hotel "

"Dirty underwear in the room and used soap in the shower. No room change. No housekeeping over 4 days despite multiple requests. Stay elsewhere."

"Nice location and awesome staff."

"Great location, very clean & comfortable bed. Will stay here again."

"No complaints at all - good service, clean rooms and helpful staff!"

"Breakfast did not changed throughout my stay 6 days had the same. There should be a little more variety. Parking was fine! Just housekeeping was not at all done well and house keeper not making effort to clean well, stocking up with clean-x toilet paper and wash cloths"