Mataram Immigration Office Tours and Activities

We stayed in the standard 2 bed villa. Bed was decent, pretty firm. Good location, a 6 minute walk to the main food street and about 10 from the sea (you will need to walk another 5 minutes to get to the beach without boats on the sand). The rooms we’re great and the pool was refreshing in the heat, although it was a very small plunge pool so a family of 4 wouldn’t all be able to fit in it at once. The living and kitchen area is all open with no ac so it was pretty hard to relax down there in the day time due to the heat. In the evening you were open to getting bitten so make sure you take some bug spray! Kuta does not allow grab or MyBluebird so be prepared to pay more for private taxis! Breakfast wasn’t great to be honest, it was a little chaotic. The food tasted decent and they will make you a barista drink too. Overall a pleasant stay. The service was brilliant and the staff were so lovely and communicate via WhatsApp, which made everything very smooth!

No Gymnasium or exercise facility. No mini bar in the room. No coffee pod machine in the room, not even a plunger and they refused to supply either. The pool at the Pool villas consistently carried leaf litter. Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this. The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild. 5 star? They're kidding. Maybe 25 years ago. Not now. The world has moved on and expectations have risen.

Beautiful hotel by the beach. Loved the rooms with patios and direct access to the pool. The staff is super friendly and helpful. Breakfast is a little expensive.