Outdoor pool, pool loungers
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Reviews of Universal Hotel Marqués

4 out of 5
Universal Hotel Marqués
Moli de la Sal, S/N, Colonia Sant Jordi, Ses Salines, Mallorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 239 reviews" "
Rating 8 - Good. 90 out of 239 reviews" "
Rating 6 - Okay. 22 out of 239 reviews" "
Rating 4 - Poor. 6 out of 239 reviews" "
Rating 2 - Terrible. 4 out of 239 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristoffer

Stayed 1 night in Oct 2023
Response from UHMarqués on 19 Oct 2023
Guten Morgen Kristoffer,vielen Dank für Zeichensetzung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hattten Herzliche Grüsse aus Mallorca und bis zum nächsten Mal!Ihr Universal Hotel Marques

10/10 Excellent

Dominique

Stayed 5 nights in Aug 2023
Response from Universal Hotel Marqués on 7 Sept 2023
Dear Dominique,We would like to thank you for taking the time to review your experience at our hotel. We are pleased to know that you enjoyed the exceptional location of the hotel and that your stay was pleasant.We sincerely hope to have the opportunity to welcome you again in the future and to be able to offer you our best services on your next visit.Best regards,Universal Hotel Marqués

8/10 Good

Alifa

Liked: Cleanliness
Beautiful sea views, decent food, good entertainment, very clean
Stayed 1 night in Aug 2023
Response from UHMarqués on 29 Aug 2023
Dear Alifa ,Thank you for completing the survey regarding your recent stay at our hotel.We are glad that you liked the hotel and our services.Kind regards and hopefully see you next yearUniversal Hotel Marques

6/10 Okay

Sarah Helena

Stayed 3 nights in Jun 2023
Response from UHMarqués on 6 July 2023
Dear Sarah,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

Lars-Göran

Stayed 6 nights in May 2023
Response from UHMarqués on 6 July 2023
Dear Lars,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

Camilla

Stayed 5 nights in May 2023
Response from UHMarqués on 6 July 2023
Dear Camila,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

8/10 Good

Verena Madeleine

Stayed 6 nights in May 2023
Response from UHMarqués on 6 July 2023
Dear Verena, Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Nous sommes ravis de notre séjour de 2j à l'hôtel L'emplacement est idyllique, les pieds dans l'eau. Le personnel est extrêmement accueillant et sympathique Les chambres très propres et fonctionnelles. Si on doit trouver un petit point négatif, c'est la place de parking pour la voiture en journée, mais sinon tout est parfait, bravo !
Stayed 2 nights in Apr 2023
Response from UHMarqués on 5 May 2023
Cher Gerard ,Nous vous remercions de votre message. Nous sommes très heureux que votre séjour ait répondu à vos attentes et que vous en gardiez un aussi bon souvenir. Nous espérons avoir l'opportunité de vous accueillir bientôt!Cordialement

8/10 Good

Yvonne

Stayed 2 nights in Apr 2023
Response from UHMarqués on 1 May 2023
Dear Yvonne,Thank you for taking time to rating our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

KYOUNGJUN

Stayed 1 night in Apr 2023
Response from UHMarqués on 23 Apr 2023
Dear Kyoungjun,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get the sea view balcony rooms - stunning!
Stayed 1 night in Apr 2023
Response from UHMarqués on 23 Apr 2023
Dear Alex, Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

Roberto

Stayed 1 night in Mar 2023
Response from UHMarqués on 23 Apr 2023
Estimado Roberto :Gracias por la valoración positiva que nos ha dejado en esta web. Nos alegramos de que su estancia con nosotros haya cumplido sus expectativas. A todos nosotros nos encantará recibirle en un futuro.Atentamente,Universal Hotel Marqués

6/10 Okay

Danieli

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great staff but a 3 star hotel, not 4 stars.
Staffs were really nice and helpful. We were disappointed due to cleanliness of the room, there were hairs from previous guests on the floor and there was dust on the wardrobe shelves. And also the mattress, it was not comfortable, I have not slept well. Also you had to pay to use the Sun lounger by the swimming pool.
Stayed 3 nights in Sep 2021
Response from Universal Hotel Marqués on 26 Sept 2021
Dear Danieli, thank you very much for taking the time to rate our Hotel, all comments help us to improve our service. We are glad to know that the treatment received was up to your expectations. We check the cleanliness before arrival, in case of any anomaly should be reported to the reception to act as soon as possible. There is a charge for reserving sun loungers, the use without reservation is free of charge. We would be pleased to have the opportunity to welcome you again and offer you the best of our services. Best regards, Universal Hotel Marqués

10/10 Excellent

Ximi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2021
Response from UHMarqués on 21 June 2022
Dear Ximi, Thank you for taking time to rate our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice location, great food.
Stayed 2 nights in Aug 2021
Response from Universal Hotel Marqués on 2 Sept 2021
Dear Kai, thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel, staff, room, breakfast as well as our location. We hope to see you again soon. With best regards,

10/10 Excellent

Ma Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regreso definitivo!
Todo el staff increible! El lugar situado alado de la playa. Hay area para correr y esta cerca de lugares turisticos super padres!
Stayed 3 nights in Aug 2021
Response from Universal Hotel Marqués on 25 Aug 2021
Apreciada Ma Fernanda, Nos supone una gran satisfacción leer su comentario y saber que su estancia ha resultado placentera. Todo el equipo del hotel espera poder tener la oportunidad de volver a recibirle pronto. Saludos cordiales,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Universal Hotel Marqués on 15 Mar 2020
Guten Tag Susan, vielen Dank für Zeichensetzung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hattten Herzliche Grüsse aus Mallorca und bis zum nächsten Mal! Ihr Universal Hotel Marques

10/10 Excellent

Barbara, Carmel, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Incredible breakfast buffet. Hotel was very good value
Stayed 1 night in Sep 2019
Response from Universal Hotel Marqués on 12 Sept 2019
Dear Barbara, Your compliments are highly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Universal Hotel Marqués on 22 Aug 2019
Dear Howard. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Universal Hotel Marques on 19 Aug 2019
Dear Guest, Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Hotel by the Sea
I cannot recommend enough the Universal Hotel Marques, initially for it’s perfect seaside location, with two lovely beaches and a great swimming pool to chose from, then for the highly professional and most welcoming staff for whom nothing is too much effort to make you feel at home. Nice bar overlooking the sea, with a good choice of food and drink, the cocktails being recommended. The hotel has great and stylish facilities, top 4 stars and still a “beach hotel”. The food is absolutely delicious and the menu varies daily. Plenty of entertainment all day long and in the evening, there’s always something going on. The rooms are comfortable and sport great sea views, plus the daily most awaited show in Colonia Sant Jordi - the gorgeous sunset from your room balcony! Well done Universal Hotel Marques, many thanks for looking after us and looking forward to our next stay!
Stayed 11 nights in Jul 2019
Response from Universal Hotel Marqués on 11 Aug 2019
Dear Pedro, Your compliments are highly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
One iron for the whole hotel- a rubbish one too. With a TINY ironing board. They automatically add unicef donation to your bill- this should be optional. NO drinks included with half board dinner and with breakfast the orange juice is diluted and the water tastes funny. Not much range for the buffet food.
Stayed 7 nights in Apr 2019
Response from Universal Hotel Marqués on 13 May 2019
Dear Anonymous, Thank you for taking time to review our hotel during your recent stay. We are sorry that we were not able to fulfill your expectations Best regards Universal Hotel Marqués

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I thoroughly enjoyed my stay - the staff was incredibly helpful and friendly. The location - out of the centre of town and right on the water - was relaxing and idyllic. The boardwalk/promenade around Colonia de Sant Jordi begins right outside the hotel, so it's perfect for a walk. The breakfast buffet was varied and plentiful - I especially appreciated that they had soya milk without me having to ask! Unless you've booked to have lunch and/or dinner included, I would maybe skip those - while it was definitely convenient, and would be helpful for families staying at the hotel, the food wasn't that interesting.
Stayed 4 nights in Feb 2019
Response from Universal Hotel Marqués on 24 Feb 2019
Dear Heather, Your compliments of you stay are greatly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway with friends
Our stay was really good. We received great hospitality when we arrived with a welcome drink. We received upgrade to our room also.
Stayed 3 nights in Feb 2019
Response from Universal Hotel Marqués on 24 Feb 2019
Dear Mary, Your compliments of the are greatly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Universal Hotel Marqués on 30 Sept 2018
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

8/10 Good

Daniela, coventry, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Room nice and clean, but quite small for 2 persons. Nice and big bathroom, big shower cabin, all new (furniture, sanitaries). Breakfast was good and diversified. Very close to the beach, good wifi. Free parking spaces near by available most of the time, so no need to worry about. We stayed at the Villa Marquesa, so no sea view or something else nice.
Stayed 5 nights in Aug 2018
Response from Universal Hotel Marqués on 30 Aug 2018
Dear Daniela, Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful opinions We hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués Universal Hotel Marqués

10/10 Excellent

Ian

Another great stay
Fantastic hotel situated right on the beach. Having stayed several times some of the staff recognised and greeted us.1/2 board basis offers a comprehensive good quality buffet. One of those hotels where we are happy to stay time and time again.
Stayed 4 nights in Aug 2018
Response from Universal Hotel Marqués on 28 Aug 2018
Dear Ian, Your compliments of the are greatly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice sea view from room
Large hotel on beach front very busy, reception great room OK but next to binds on first floor so a smell but view v good. To big for a romantic or solo stay. Could do more to improve the outside seating area breakfast.
Stayed 1 night in Aug 2018
Response from Universal Hotel Marqués on 20 Aug 2018
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

8/10 Good

Mary, switzerland

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the beach.
I did not like the 2 shifts for eating diner. And that we had to pay the chairs at the pool
Stayed 5 nights in Jul 2018
Response from Universal Hotel Marqués on 2 Aug 2018
Dear Mary, Thank you for completing the survey regarding your recent stay at our property. we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Universal Hotel Marqués on 19 June 2018
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Universal Hotel Marqués on 3 June 2018
Dear Guest. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth s visit....
The position of the hotel was almost second to none, beautiful. Great amenities with lovely outside space to relax in with instant access to a great beach with amazing coloured clear water. Our room had an amazing view and as lovely, the only niggle was a small balcony door. Bathroom facilities were excellent and spacious, a lovely big walk in shower and very easily adjustable temperature and power handle. Carpeted corridors within the hotel made it quiet when people walked about the corridors. The lifts were small and the 2 lifts only allowed 4 people in each, a bit inconvenient for a busy hotel. Breakfast and dinner were both lovely. Dinner particularly well arranged by the staff. Lunchtime snacks tasty also served by friendly staff also. I would recommend this hotel to anyone who is looking for a nice peaceful stay.
Response from Universal Hotel Marques on 8 May 2018
Dear Guest. Thank you for taking time to rating our hotel and the short report after your recent stay. We thank you for useful score and the recommendation. Best regards Universal Hotel Marqués

10/10 Excellent

Gloria, Snohomish,Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in the water.
This is a very nice hotel, the facilities were very clean and well maintained. The staff were very attentive and accommodating. The staff we encountered were very nice especially when I was a bit grumpy. I think my only issue would be the times in which food is available. As guests arrive at varying times it would be nice to have access to “real” food other than cake and a piece of pastry. Food times are very restricted as is availability. The room itself was very nice, and modern. I would suggest a real pillow though. The pillow for the beds are body pillow shapedand made of a weird material so it feels like your trying to sleep on paper towels. Would much prefer pillows that are really pillows. I would like to say that their command of languages is amazing. Front desk staff switch between English, German, and Spanish effortlessly.
Stayed 3 nights in Apr 2018
Response from Universal Hotel Marques on 15 Apr 2018
Dear Gloria. Thank you for this detailed review. We are very pleased that you were satisfied with the facilities, the hotel and our service. Unfortunately, you arrived exactly in time when the kitchen is closed (3pm - 6pm). The rest of the day you can order Snacks or go to our restaurant. Too bad that you did not get along with the pillow. Maybe you would have handled a softer pillow better. We would have liked to trade it. We hope we can welcome you again soon. Best regards Universal Hotel Marques

10/10 Excellent

Werner VDB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just go there and you won't regret it
Everything was great. The food, the staff, the (couples) naturist Beach in walking distance, the choice of food in the hotel, you name it, it's just good. Hotel guests are predominantly Swiss.
Stayed 7 nights in Sep 2017
Response from Recepcion on 14 Feb 2018
Dear Werner, thank you for this valoration. We are happy that you enjoyed holiday. Hope to see you soon again. Best regards Universal Hotel Marques

8/10 Good

Raquel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really good time. Staff very polite and professional. The room was very clean. Good food. Fantastic location. Perfect for a break!
Stayed 3 nights in Oct 2017

2/10 Terrible

Jen, WA

Disliked: Staff & service, property conditions & facilities, room comfort
View of a ping pong table
Upon arrival to the Universal Hotel Marques we were checked into a tiny room with a view of a ping pong table, although we had pre-paid for 4 nights in a deluxe SEA VIEW room! Maribel, the front desk agent, explained they did not have any the sea view rooms available until the following day and that we could move to a superior room the following day. She declined any sort of refund for the downgraded room and only compensated us free beach towel rental- ($5/day!). This room was a complete dump and literally looked out to and astro-turf courtyard with a ping pong table. In addition, this hotel is noisy with thin walls, breakfast was like a cattle herd and employees seemed unhappy and provided mediocre customer service. This experience was so opposite of our other 4 hotel experiences in Mallorca and Mainland Spain. I will be contacting Expedia and our credit card company for a refund for our first night's accommodation.
Stayed 4 nights in Sep 2017

6/10 Okay

Joakim

Liked: Cleanliness
Stayed 1 night in Jul 2017
Dear Joaquim. Thank you for taking time to rating our hotel after your recent stay. We sincerely thank you for useful score By telling us your comments from your stay, will help us to improve We sincerely hope to have the opportunity to welcome you back. Best regards Universal Hotel Marqués

10/10 Excellent

Anja, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about the hotel
Great stuff, great food. Awesome beach location. Nice and clean rooms

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fan holiday
Fabulous hotel, better than photos, beach beautiful, great swimming, snorkelling and diving, lovely walk to harbour. Service superb and buffet breakfast and dinner brilliant. Great swim coaching at best centre for swimming, will definitely return
Dear Yvonne, Your compliments of the are greatly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards

8/10 Good

Gytis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a fair price
Good enough, except noisy busses collecting hotel guests early in the morning.
Dear Gytis, Your compliments of the are greatly appreciated. We sincerely thank you for useful feedback and score and we hope to have the opportunity to welcome you back. Best regards

10/10 Excellent

Ottmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok
Stayed 7 nights in Mar 2024
Response from UHMarqués on 24 Mar 2024
Guten Tag Ottmar,Vielen Dank für den Bericht! Wir freuen uns sehr, dass Ihnen das Hotel gefallen hat und hoffen auf ein baldiges Wiedersehen!Sonnige Grüsse aus MallorcaIhr Universal Hotel Marqués

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider beim Abendessen kein Bier vom Fass und keine Auswahlmöglichkeiten Wein im Glas zu bestellen.
Stayed 14 nights in Sep 2023
Response from UHMarqués on 15 Oct 2023
Guten Tag Waldemar,Vielen Dank für den Bericht! Wir freuen uns sehr, dass Ihnen das Hotel gefallen hat. Die Rückmeldungen unserer Kunden helfen uns zu verbessern. Herzliche Grüsse aus Mallorca und bis zum nächsten Mal!Ihr Universal Hotel Marques

6/10 Okay

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambivalent: Tolle Lage, leider z.T. laut
Tolle Lage am Meer und zum Strand. Gelungene und geschmackvolle Renovierung mit einladendem Ambiente. Frühstück und Abendessen in Qualität und Auswahl gut - Essen draußen gut, Essen im Essensaal laut, eng und kühl - Klima). Zwei große Probleme für uns: 1. Zimmer zur EsTrenc-Seite sind oberhalb der Bar, die Ende September fast täglich bis 23.00 Uhr laute Live-Musik hat, selbst bei geschlossenem Fenster deutlich hörbar. Zudem im Gebäude hellhörig, z.B. Putzen nebenan, untendrunter, obendrüber immer deutlich hörbar. 2. Komplettes Gebäude wird abends bis 23 Uhr mit allen Balkon-Lichtern beleuchtet - ökologisch nicht i.O.
Stayed 4 nights in Sep 2023
Response from UHMarqués on 10 Oct 2023
Hallo Torsten,Vielen Dank für den Bericht! Wir freuen uns, dass Ihnen die tolle Lage direkt am Strand gefallen hat!Es ist sehr schade, dass wir Ihre Erwartungen nicht ganz erfüllen konnten.Wir werden Ihre Anmerkungen zur Kenntnis nehmen. Die Rückmeldungen unserer Kunden helfen uns zu verbessern.Mit freundlichen GrüssenIhr Universal Hotel Marques

10/10 Excellent

JOSE M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from UHMarqués on 17 Sept 2023
Estimado Jose M,Gracias por la valoración positiva que nos ha dejado en esta web. Nos alegramos de que su estancia con nosotros haya cumplido sus expectativas. A todos nosotros nos encantará recibirle en un futuro.Atentamente,Universal Hotel Marqués

10/10 Excellent

Oliver

Stayed 12 nights in Aug 2023
Response from UHMarqués on 28 Sept 2023
Dear Oliver,Thank you for taking time to rate our hotel after your recent stay.We sincerely thank you for useful score and we hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués

10/10 Excellent

PABLO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from UHMarqués on 22 Aug 2023
Estimado Pablo,Gracias por la valoración positiva que nos ha dejado en esta web. Nos alegramos de que su estancia con nosotros haya cumplido sus expectativas. A todos nosotros nos encantará recibirle en un futuro.Atentamente,Universal Hotel Marqués

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Flott hotell med god service og ekstremt god beliggenhet.
Stayed 7 nights in Jul 2023
Response from UHMarqués on 7 Aug 2023
Dear Stig ,Thank you for completing the survey regarding your recent stay at our hotel.We are glad that you liked the hotel and the great location right on the beach!Kind regards and hopefully see you next yearUniversal Hotel Marques

10/10 Excellent

María Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia perfecta
Se trata de un hotel con una ubicación ideal, junto a una playa preciosa y a 20-30 min caminando de la famosa playa de Es Trenc. Todo durante la estancia resultó muy bien: la atención de todo el personal, la limpieza, la comodidad de las habitaciones, la calidad y variedad del desayuno y la cena. Todo casi perfecto. Como única pequeña cuestión a mejorar, propondría que el horario de la cena buffet se extendiera al menos hasta las 22 h...
Terraza
Desde el comedor
Stayed 5 nights in Jul 2023
Response from UHMarqués on 7 Aug 2023
Apreciada Maria Dolores,Es un verdadero placer descubrir que tanto la ubicación como la atención recibida y el servicio prestado estuvieron a la altura de sus expectativas. Le agradecemos las sugerencias que nos ha trasladado y no dude que las tendremos en consideración.Esperamos poder tener una nueva ocasión para darle la bienvenida,Reciba un cordial saludo,Universal Hotel Marqués

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super freundliches Personal. Nachdem ich es im 4. Stock mit der Höhenangst zu tun hatte, hat sich das gesamte Team sehr bemüht, unser Zimmer am nächsten Tag gegen eins im 2. Stock zu tauschen. Einfach super, danke nochmal :)
Stayed 3 nights in Jul 2023
Response from UHMarqués on 19 July 2023
Hallo Adam,Vielen Dank für den Bericht! Es freut uns, dass Sie Ihren Urlaub geniessen konnten und Sie vor allem unseren Service sehr positiv hervorheben. Gerne geben wir das Lob an unser Team weiter.Herzliche Grüsse aus Mallorca und bis zum nächsten Mal!Ihr Universal Hotel Marques

4/10 Poor

HyunWoo

Stayed 2 nights in Jul 2023
Response from UHMarqués on 12 July 2023
Dear HyunWoo,We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet your expectations.By telling us what you didn’t liked about your stay, will help us to improve.We hope to have the opportunity to welcome you back. Best regardsUniversal Hotel Marqués