3/5 Okay
Hugo, Bondi Beach
Travelled with family, Travelled with family and small children
4 Oct. 2020
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked this late as we extended our stay in Byron. After staying in Elements first but unable to extend this was always going to be interesting given it was one of the only places left in Byron and now we know why!!
The owners live in the motel and are very nice, genuine and accomodating and the location is extremely good as it right opposite the park on the beach but that is about it on the positive side.
All the motel rooms face the carpark and back on to the incredibly loud and busy bay lane. What ruined our stay is the huge extractor fan directly across from our door which screams a horrible loud droning and rattling noise from first thing in the morning to 10:30pm every night. This is completely unacceptable for any accomodation.
After seeing the sea view room available we asked to pay to upgrade as it was not facing the extractor fan but were told because we booked with expedia we couldnt transfer and that they only accepted cash for that room. Also completely unacceptable behaviour.
The rooms are incredibly dated and old and the bathrooms havent been touched for decades with the rusty shower, wafer thin old sheets, and the stained toilet seat as highlights.
I have been to 62 countries and have stayed in hundreds of hotels and this one is up there as one of the worst. I would never stay here again.
Stayed 5 nights in Sep 2020
