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Reviews of Ijen Suites Hotel

4 out of 5
Ijen Suites Hotel
Jl. Ijen Nirwana Raya, Blok A, No 16, Malang, East Java

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 60 reviews" "
Rating 8 - Good. 29 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay during my visit..Malang. All employees is very kind , polite and helpful, the area is very clean and quiet. High recommend place to stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is okay
Stayed 2 nights in Apr 2021

8/10 Good

Doddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just okay
Stayed 2 nights in Apr 2021

10/10 Excellent

Sudrazat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Sudrazat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not too bad, great for the area.
Stay was ordinary, fried rice was good, other than that the food was not too good. Bed was very comfortable.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the architecture, this hotel has a complete facilities, such as great size swimming pool, spa, what I love the most is Jacuzzi and sauna. This hotel offers savory breakfast buffet that has variety of authentic Javanese cuisines. Also, this hotel has met international standard as every staff able to communicate in English.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very excellent everywhere from reception, to staff, and to the rooms. The only thing you can have a look out is some areas can be cleaned from dust in the rooms by lamps and shelves. Everything else I am very happy about the stay in this hotel.
Stayed 13 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Slight smell of smoke in non smoking room. No remote TV when I came in. After receiving remote found that TV was not good, many dead spots on screen. The most I like is the bed linen and pillows quality, one of the best I've been at this price level
Stayed 1 night in Aug 2019

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel outside main cbd
Nice hotel with very friendly helpful staff.
Stayed 4 nights in Apr 2019

6/10 Okay

AKIHIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Suprihatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

COLLIN, SINGAPORE

Liked: Staff & service, property conditions & facilities, room comfort
OVERALL EXPERIENCE EXCEEDS MY EXPECTATION FOR A SECOND TIER CITY LIKE MALANG.VERY FRIENDLY, COURTEOUS AND RESPONSIVE STAFF. MY COMPLAIN WERE THE MALFUNCTIONING PHONE IN THE HOTEL ROOM AND WIFI CONNECTIVITY AT TIMES. I WILL DEFINATELY CHOOSE IJEN SUITES EVERYTIME I VISIT MALANG.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Arie, Surabaya

Disliked: Cleanliness, room comfort
4* Hotel Swiming pool and lobby, but Budget Hotel room design
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben
This large hotel in Malang stands out as a nice place for respite in an otherwise crowded and traffic jam packed city. The rooms and hotel are very nice with a pool, spa and sauna, and the restaurant has great breakfasts but staff is slow to restock

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to try
Friendly place
Stayed 1 night in Nov 2017
Dear Valued Guest, Thank you for staying at Ijen Suites Hotel Malang We are glad to read that you had an enjoyable stay with us and that you were impressed with the location as well as our hospitality. Please be sure that your comment have been warmly welcome by our players, and that, we will remain focus in order to improve our services and facilities, and committed to try to always positively surprise you. Once again, thank you very much for your review, and we look forward to having the pleasure to welcome you again in the near future. Best regards Reservation

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish that the hotel were a non-smoking one. The pub on 11th floor was so congested with cigarette smoke that I could not enjoy being in there and immediately must go out.
Stayed 1 night in Aug 2017

8/10 Good

Sufan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and will stay again
Good value for money. Affordable 4 stars hotel near town. Comfortable and quiet eyt close to town
Dear Mr/Mrs. Sufan Warmest greetings from Ijen Suite Resort & Convention Malang. Thank you for your time to give us a very positive comment, we are glad that you really enjoy your stay with us at Ijen Suite Resort Malang, and we are looking forward to serve you again in the near future. Thank you Warm Regards Yanstika Putri Rsv & E-commerce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Nothing extraordinrary, ok stay.
Hotel was heavily booked; The breakfast is not much to write about, not tasty. Overall, nothing memorable.

8/10 Good

Lal, Sydney, Australia

Liked: Cleanliness, staff & service
Nice hotel close to facilities that we need.
We arrived in the afternoon. It took only 10 minutes for processing & we were shown to our room. Our room close by swimming pool so it was expected to be a little bit noisy, however noise is stop by 10 or 11 o'clock at night so it is still ok by us. Unfortunately one of the lift was broken when we were there, luckily we always out all day so it does not affect us that much. And also we were allowed to use staffs lift which was helpful immensely. In our next destinations I found out that I lost my wallet with some amount of money & a few cards in it. My nephew rang the management to query if they come across it & straight away they told us that they've found the wallet & the contents and waiting for instructions what to do with them. I have now got my wallet back with contents intact thanks to the management & the honesty of the hotel staffs.

2/10 Terrible

Debby cynthia

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Pungki, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel,but not a good food
It was a good family day out.hotel was good,service was excellent,but pool was dirty and breakfast was awful.for a 4stars hotel the should up their game.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy my staying there
Good hotel and clean, staffs were warm and good hospitality as well as very responsive. Room and bathroom clean, the ambience is great. The foods are nice. The pool area is cool. Near to downtown. I really enjoy my staying in Ijen with my family. A tiny critics is you can hear the people talking next door in the room. However itis recommended staying here.

6/10 Okay

Tola, New York

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Fancy on the surface, poor quality underneath
Overpriced hotel. Looks really fancy at first. But the rooms were not cleaned properly and the quality of the rooms could be improved. It seemed poorly managed as they seemed to want to save money on everything (used slippers in the room, had to ask 3 times for toilet paper and then received a half roll, reused bottles for shampoo and conditioner, etc.). Small rooms and not at all soundproof.

10/10 Excellent

great location, Malang, Java

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel in great location
awesome. great front desk staff and pleasant stay

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
The stay was very good, however there was a delay of 4 hours during check in, the hotel was overbooked. I called earlier informing the hotel that I will be checking in earlier at around 11:00 and they assured me that the rooms will be available, however even though we arrived at 14:00 we found the rooms not ready and we had to wait until 18:00 until we received the rooms. The service otherwise was very good; the food in the restaurant is not the best, no fish and the options are few.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
2 hours after check in time, we just received our key room, probably because this hotel was too crowded.

8/10 Good

ayundria, surabaya

Liked: Cleanliness, staff & service, room comfort
the hotel is still new,so still need another preparation

10/10 Excellent

Panji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel!!!
Es war ein wirklich angenehmes Aufenthalt!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Chih chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回で3回目の滞在ですが、設備も清潔でスタッフのかたも大変親切です。朝食後にだしたラウンドリーが昼過ぎに返ってきたのにはビックリしました。
Stayed 3 nights in Sep 2019

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday exp with family
Great experience staying there. Room is clean and hotel guy is helpful and give their best services. Room also provided with clean mukena wrapped with plastic which not found such kind of this in my hotel experience. Keep up this good work bro ... thanks
Stayed 3 nights in Dec 2018

8/10 Good

Sis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not so far from finding good food and shoppi g mall
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもよい！
とても綺麗です！！ スタッフの教育も完璧です！
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Di malam hari terdengar suara berisik banget di kamar sy seperti suara almari berderik...serem
Stayed 1 night in Jun 2018

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it - swimming pool fantastic.
Excellent! Fantastic coffee! The best of the 7 hotels, we have stayed at the last 2 weeks.
Stayed 2 nights in Dec 2017
Dear Valued Guest, Thank you for staying with us and for the time you took to share your review about our hotel. We are glad to read that you had a good stay with us and, that, we have been able to fulfill your expectations. Wishing you a pleasant day ahead, and we look forward to having the pleasure to welcome you again in the near future. Best Regards Reservation Ijen Suites Hotel Malang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lage nicht optimal, da in neuem Wohngebiet.
Das Hotel ist auf westeuropäische Gäste nicht eingestellt. Es ist ein Tagungshotel für Muslime und asiatische Besuchergruppen, was man am Speisenangebot beim Frühstück sehr merkt. Gegen 3.00 Uhr wird man durch den Muezzim und den hoteleigenen Hahn geweckt. Service etc emtsprechen nicht dem europäischen Standart, dass war in allen anderen Hotels auf Java anders.
Stayed 4 nights in Nov 2017
Response from Dewi Suryaningsih on 29 Nov 2017
Dear Valued Guest, Thank you for staying at Ijen Suites Hotel Malang, and be certain that we highly appreciate the time you took to share your review. Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Kindly accept my sincere apologies for the inconvenience experience you had, and, please be sure, that, this is obviously absolutely not the kind of image that I want you to remember when you go home. Please be sure that corrective action has been taken, as we are continuously trying to improve our services and facilities. Once again thank you very much, and we look forward to welcoming you again on your next visit. Best Regards Reservation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
liburan keluarga
menyenangkan
Stayed 3 nights in Jul 2017

8/10 Good

Pep, P

Liked: Property conditions & facilities
Goed hotel, alle basis faciliteiten aanwezig
Goed zwembad, goede locatie. Redelijk ontbijt buffet, genoeg keus. Mijn kamer met 2 single bedden was netjes. Alleen bij het tegen elkaar schuiven van de 2 bedden was onder het bed niet goed schoongemaakt. Dit is wel gelijk opgelost. Personeel erg vriendelijk.

10/10 Excellent

sugianto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nyaman dan mewah
semua ok sesuai dng harganya

6/10 Okay

タケマラン

Liked: Cleanliness, room comfort
マランの中心に位置するアクセス便利無いホテル。
当日、イベントがありキッチンの真上の部屋。エキゾーストの騒音最悪。 でも満室なので諦めて翌日最上階にアップグレード部屋は快適になりました。 レストランの皆さん朝食時笑顔でおはようございますですよ、朝から無表情はいけません。 なんだかんだで1週間突然お湯が出無かったり、ほんの2秒程度の停電5、6回ありましたがインドネシアでは良くあること。 プールのスタッフ日本在住経験あり良く気がつく良い人です。

8/10 Good

Take maran, 仙台市

Liked: Cleanliness
施設の配置の良いホテル
レイアウトが大変よろしい、動きやすい動線。 部屋がインドネシアにしては手狭。 朝食は毎日ほぼ同じメニューで飽きがくる。