5/5 Excellent
Alison
Travelled with partner
2 Oct 2021
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2021
Novotel Sunshine Coast Resort Hotel
Photo gallery for Novotel Sunshine Coast Resort Hotel
Overview of Novotel Sunshine Coast Resort Hotel
UNESCO Sustainable Property
Novotel Sunshine Coast Resort Hotel
3.9/5 Good
Guests rated this property 3.9/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
Explore the area
- Mudjimba Beach8 min walk
- Twin Waters Golf Club14 min walk
- Maroochydore, QLD (MCY-Sunshine Coast)5 min drive
- Maroochydore Beach16 min drive
Choose dates to view prices
About this area
Sunshine Coast
Located in Sunshine Coast, Novotel Sunshine Coast Resort Hotel is connected to the convention centre. While the natural beauty of Mudjimba Beach and Marcoola Beach can be enjoyed by anyone, those looking for an activity can explore Twin Waters Golf Club.
Aqua Park Bli Bli and SEA LIFE Sunshine Coast are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with mountain biking and skydiving. Guests love the hotel's location for the sightseeing.
What's nearby
- Mudjimba Beach - 8 min walk
- Twin Waters Golf Club - 14 min walk
- Skydive Ramblers - 6 min drive
- Sunshine Plaza - 9 min drive
- Maroochydore Beach - 16 min drive
Getting around
- Nambour Station - 16 min drive
- Maroochydore, QLD (MCY-Sunshine Coast) - 5 min drive
Restaurants
- Nouveau Restaurant — 1 min walk
- SOLA — 1 min walk
- The Loose Goose - 17 min walk
- The Grilled Gecko Caf'e - 3 min drive
- Cuba Street Espresso Flagship - 4 min drive
About this property
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), CovidClean (Safehotels - global expert) and COVID-19 Guidelines (WHO)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.
Property amenities
Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self-parking on site
- Wheelchair-accessible parking and van parking available
- On-site parking includes off-street options
Food and drink
- 1 restaurant and 1 coffee shop/cafe
- 1 poolside bar and 1 bar
- Room service available
Things to do
- 18 holes of golf
- Arcade/games room
- Beach volleyball
- Bike rentals
- Fitness centre
- Full-service spa
- Kayaking
- Outdoor pool
- Sailing
- Segway hire/tours
- Hot tub
Family friendly
- Arcade/games room
- Cots/infant beds (surcharge)
- Laundry facilities
- Outdoor pool
- Fridge
- Snack bar/deli
Conveniences
- ATM/banking services
- Banquet hall
- Front-desk safe
- No lifts
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
Languages spoken
- English
Business services
- Conference space (12109 square feet)
- Meeting rooms 12
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Outdoor furniture
- Terrace
Spa
- 4 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Manicures and pedicures
- Massages
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Spa open daily
- Thalassotherapy
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Grab bar near toilet
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Upper floors only accessible by stairs
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible van parking
More
- Beach towels
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Cots/infant beds (surcharge)
Bathroom
- Free toiletries
- Hairdryer
- Towels
- Toothbrush and toothpaste (on request)
Entertainment
- Films for purchase
- Satellite channels
- TV
Food and drink
- Cleaning supplies
- Electric kettle
- Free tea bags/instant coffee
- Fridge
Outdoor space
- Balcony or patio
More
- Access via exterior corridors
- Connecting rooms available
- Desk
- Individually decorated
- Iron/ironing board
- Laptop-friendly workspace
- Phone
Similar properties
See similar properties
Sunshine Coast
Twin Waters
Business-friendly
Pool
4 star
Parking included
Hotel
Guest rating 3.5+
Policies
Check-in
Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from October 18 2021 to November 30 2021 (dates subject to change):
- Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per night
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: AUD 100.00 per stay
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Crib (infant bed) fee: AUD 10.0 per night
- Credit card charges are subject to a surcharge of 1.3 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
We should mention
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
National rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
Property is also known as
Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort
Frequently asked questions
Overall score and ratings
3.9
Good
3.9/5
Cleanliness
4.1/5
Staff & service
3.9/5
Amenities
3.7/5
Property conditions & facilities
3/5 Okay
Phillip
Travelled with partner
2 Oct 2021
Disliked: Cleanliness
Stayed 3 nights in Sep 2021
5/5 Excellent
Verified traveller
Travelled with partner
12 July 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
1/5 Terrible
Nitin
12 July 2021
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
3/5 Okay
Verified traveller
Travelled with family and small children
11 July 2021
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021