Check COVID-19 restrictions.

Find out moreOpens in new tab or window

Novotel Sunshine Coast Resort Hotel

Photo gallery for Novotel Sunshine Coast Resort Hotel

Featured image
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Novotel Sunshine Coast Resort Hotel

UNESCO Sustainable Property

Novotel Sunshine Coast Resort Hotel

4 out of 5

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564

Explore the area

  • Popular LocationMudjimba Beach8 min walk
  • Popular LocationTwin Waters Golf Club14 min walk
  • AirportMaroochydore, QLD (MCY-Sunshine Coast)5 min drive
  • Popular LocationMaroochydore Beach16 min drive

Choose dates to view prices

About this area

Sunshine Coast

Located in Sunshine Coast, Novotel Sunshine Coast Resort Hotel is connected to the convention centre. While the natural beauty of Mudjimba Beach and Marcoola Beach can be enjoyed by anyone, those looking for an activity can explore Twin Waters Golf Club. Aqua Park Bli Bli and SEA LIFE Sunshine Coast are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with mountain biking and skydiving. Guests love the hotel's location for the sightseeing.

What's nearby

  • Mudjimba Beach - 8 min walk
  • Twin Waters Golf Club - 14 min walk
  • Skydive Ramblers - 6 min drive
  • Sunshine Plaza - 9 min drive
  • Maroochydore Beach - 16 min drive

Getting around

  • Nambour Station - 16 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 5 min drive

Restaurants

  • Nouveau Restaurant — 1 min walk
  • SOLA — 1 min walk
  • The Loose Goose - 17 min walk
  • The Grilled Gecko Caf'e - 3 min drive
  • Cuba Street Espresso Flagship - 4 min drive

About this property

Novotel Sunshine Coast Resort Hotel

4-star beach hotel with a full-service spa
Spend the day relaxing on the beach or pampering yourself at Novotel Sunshine Coast Resort Hotel's full-service spa. All 361 individually decorated rooms feature room service and balconies or patios. For a bit of entertainment, TVs come with satellite channels, and guests can also appreciate conveniences like fridges and electric kettles.
Novotel Sunshine Coast Resort Hotel offers 361 forms of accommodation which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Rooms open to balconies or patios. This individually decorated accommodation includes desks. Televisions come with satellite channels and pay-per-view films. Cots/infant beds (surcharge) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Twin Waters Day Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), CovidClean (Safehotels - global expert) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Segway hire/tours
  • Hot tub

Family friendly

  • Arcade/games room
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English

Business services

  • Conference space (12109 square feet)
  • Meeting rooms 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 18 2021 to November 30 2021 (dates subject to change):
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 327 out of 987 reviews
5 - Excellent 33%
Rating 4 - Good. 390 out of 987 reviews
4 - Good 40%
Rating 3 - Okay. 157 out of 987 reviews
3 - Okay 16%
Rating 2 - Poor. 85 out of 987 reviews
2 - Poor 9%
Rating 1 - Terrible. 28 out of 987 reviews
1 - Terrible 3%

3.9/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service and a lovely resort. The room we were in was a little tired..
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with partner
Disliked: Cleanliness
There is blood on the bathroom vanity to the right-hand side of the sink.
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware the master switch! Room was great, large, comfy bed, big tv. A little difficult to find as the rooms are not signposted very well in the carpark and renovations confided this even further. (Our room was past the closed off rooms and walkways and we had to walk through the garden or down the external road to get to it…odd!) when we went to bed, I turned off what I thought was the room light little did I know that it was a master switch for the room. (It is labelled, but a bit low and didn’t realise and who reads light switches anyway?!) The tv stayed on, so didn’t realise that every other light and power point in the room went off. This meant that devices I had plugged in and checked were charging, stopped! Near flat phones and watches this morning….thought my plug had failed at first. Not happy Jan!
Stayed 1 night in Jul 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

3/5 Okay

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The entrance to the hotel is stunning, unfortunately that’s where the niceness ended. My room was dirty and had mould in bathroom and dusty. The air conditioning unit was noisy as it was full of dirt and buildup. At breakfast the staff were non existent and the furniture dated. For the price I would’ve expected a lot more.
Stayed 1 night in Jul 2021