Novotel Sunshine Coast Resort Hotel

Photo gallery for Novotel Sunshine Coast Resort Hotel

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Balcony

Overview of Novotel Sunshine Coast Resort Hotel

UNESCO Sustainable Travel Pledge

Novotel Sunshine Coast Resort Hotel

4.0 star property

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564

Explore the area

  • AirportMaroochydore, QLD (MCY-Sunshine Coast)8 min drive
  • Popular LocationNoosa National Park15 min drive
  • Popular LocationCoolum Beach18 min drive
  • Popular LocationBulcock Beach35 min drive

Choose dates to view prices

About this area

Sunshine Coast

Located on the beach, Novotel Sunshine Coast Resort Hotel is in Twin Waters neighbourhood and is connected to the convention centre. While the natural beauty of Mudjimba Beach and Marcoola Beach can be enjoyed by anyone, those looking for an activity can explore Twin Waters Golf Club. Aqua Park Bli Bli and The Wharf Mooloolaba are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with mountain biking and skydiving. Guests love the hotel's location for the sightseeing.

What's nearby

  • Mudjimba Beach - 8 min walk
  • Twin Waters Golf Club - 17 min walk
  • Noosa National Park - 15 min drive
  • Coolum Beach - 18 min drive
  • Bulcock Beach - 35 min drive

Getting around

  • Nambour Station - 22 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 9 min drive

Restaurants

  • @Thai Place - 4 min drive
  • Bean There Done That Espresso Bar HQ - 5 min drive
  • Tome - 9 min drive
  • Zahtar - 9 min drive
  • Panwa Thai Restaurant - 9 min drive

About this property

Novotel Sunshine Coast Resort Hotel

4-star beach hotel with a full-service spa
At Novotel Sunshine Coast Resort Hotel, catch some rays at the beach, pamper yourself at the full-service spa or enjoy volleyball.
Novotel Sunshine Coast Resort Hotel offers 361 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Twin Waters Day Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), CovidClean (Safehotels - global expert) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Nouveau Restaurant
  • SOLA
  • Deli Cafe

Things to do

  • 18 holes of golf
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Sailing
  • Segway hire/tours
  • Hot tub

Family friendly

  • Arcade/games room
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (12109 square feet)
  • Meeting rooms - 12

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • Satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 318 out of 974 reviews
5 - Excellent 33%
Rating 4 - Good. 370 out of 974 reviews
4 - Good 38%
Rating 3 - Okay. 161 out of 974 reviews
3 - Okay 17%
Rating 2 - Poor. 90 out of 974 reviews
2 - Poor 9%
Rating 1 - Terrible. 35 out of 974 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has a great pool and a great setup for weddings, we didn't attend the wedding but did hear a group of people speaking extremely highly about how it was setup and how the whole wedding was fantastic and how the staff were great. Will definitely be back.
Stayed 1 night in Apr 2022

2/5 Poor

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the resort previously and were disappointed, we were going with friends this time so thought we’d try again…sadly disappointed again. We requested the rooms be close together so our kids could play , we were put in buildings far apart. I had requested a roll away bed in our booking, at checkin and again had to call twice to get it delivered to the room. We stayed 3 nights and our room was not serviced once. The activities staff were rude and not interested in helping guests at all, 2 days the conditions were excellent for catamarans however they didn’t bother to put sails on them so we couldn’t use them. The pool area was never tidied or cleared by staff throughout the days, food containers and glasses everywhere. I understand there are staffing challenges at present, However the prices still reflect a full resort service offer. Obviously this is not achievable . The ridiculous sicilian menu in the only food and beverage outlet is horrid and makes no sense, if your unfortunate enough to be staying here try The Loose Goose down the road, it’s amazing! Buffet options aren’t our thing especially when it’s Asian, American or Italian, don’t bother dining here at all. In future we will prefer to stay in mooloolaba as our 3 nights there before twin waters was relaxing and enjoyable. So disappointed in the resort once again. Save yourself a lot of money go elsewhere.
Stayed 3 nights in Apr 2022

2/5 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Mar 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New design/rennovation was great especially the flooring and shower. Should have more tissues/shower gels since we have 4 occupants
Stayed 2 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022

4/5 Good

Liked: Staff & service, amenities
Nice room, easy walk to the beach and friendly staff
Stayed 1 night in Mar 2022

3/5 Okay

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was booked (and confirmed on check-in) for 2 adults and 2 kids, but the kids bed was not setup and there was not enough bedding (we called reception and they provided some quickly, but it was a shame we had to ask). The room keys stopped working, which after dinner having to go to reception to get new ones was frustrating. The pool was freezing cold. Many of the walls, windows and ceilings around the buildings were damaged and some ceiling panels missing with clear damage. Overall we were not impressed by anything. We won't be back - which is a shame because the location is good and with the grounds and activities on offer it should have been great.
Stayed 1 night in Mar 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds where lovely heaps of kangaroos and wild life lovely. Lots to do, breakfast buffet was lovely along with the seafood buffet definitely looking forward to going back!
Stayed 2 nights in Mar 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022