All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Vanessa Garrido - Operation Manager on 25 Apr 2024
Dear Hiwot, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager
8/10 Good
Asvini
2 Apr 2024
Liked: Cleanliness, staff & service
Asvini
Stayed 4 nights in Mar 2024
Response from Vanessa Garrido - Operation Manager on 25 Apr 2024
Dear Asvini,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager Manager
10/10 Excellent
Rashed
1 Apr 2024
Liked: Amenities
Nice location. Nicely decorated
Rashed
Stayed 2 nights in Mar 2024
Response from Vanessa Garrido - Operation Manager on 25 Apr 2024
Dear Rashed, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager
Response from Vanessa Garrido - Operation Manager on 25 Apr 2024
Dear guest,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - Operation Manager
Response from Vanessa Garrido - Operation Manager on 27 Jan 2024
Dear Claire, We appreciate the time that you took to post your review and your positive comments. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
Response from Vanessa Garrido - Operation Manager on 27 Jan 2024
Dear Sarah,We appreciate the time that you took to post your review and your positive comments. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
4/10 Poor
Ahmed
9 Jan 2024
Disliked: Staff & service, amenities
Ahmed
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation manager on 13 Jan 2024
Good afternoon Ahmed; We regret to know that your expectations weren't satisfied during your stay. We'll work hard to fix the issue you experienced. Best regards;
Super clean and comfortable hotel! Art Deco style!
Vadym
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation Manager on 29 Jan 2024
Dear Vady,We appreciate the time that you took to post your review and your positive comments and it has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
8/10 Good
John
Travelled with family
4 Jan 2024
Liked: Cleanliness, staff & service, amenities
Great location for the football - nice hotel with cool retro gaming arcade machines. Area around hotel not great but ok and some usb charge points in room didn’t work
John
Stayed 2 nights in Jan 2024
Response from Vanessa Garrido - Operation Manager on 29 Jan 2024
Dear John, We appreciate the time that you took to post your review and your positive comments. We would like to know issues that you mentioned to fix it at the moment but we will report it to our maintenance team. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
10/10 Excellent
Zoe
3 Jan 2024
Zoe
Stayed 1 night in Jan 2024
Response from Vanessa Garrido - Operation Manager on 29 Jan 2024
Dear Zoe, It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon. Kind Regards,
Excellent service. The staff very efficient and friendly. I would like to return soon.
Armando
Stayed 4 nights in Dec 2023
Response from Vanessa Garrido - Operation Manager on 10 Dec 2023
Dear Armando,We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the cityVanessa Garrido - General Manager
Great location for the Bernabeu stadium and metro links for exploring the city. Lovely hotel with clean comfortable rooms and friendly helpful staff
Vicky
Stayed 3 nights in Nov 2023
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Good afternoon; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards
8/10 Good
Leo
6 Nov 2023
Leo
Stayed 1 night in Nov 2023
Response from Vanessa Garrido - Operation Manager on 10 Dec 2023
Dear Leo, We appreciate the time that you took to post your review and your positive comments. We expect to see you again on your next visit to the city
Loved it . 118 Room very clean , bathroom needs a lick of paint ..& made observations to the front desk …but never found out ?? But their were noisy what sounded like trolleys moving around above our room ?? Thought it might have been a laundry or a cleaning trolley storage room ?? Staff very friendly and if your into football Madrids stadium just down the road ..pool and roof bar closed this time of year but looked great .. definitely come back
Kevin
Stayed 3 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Good evening;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.We will contact the department and take action to prevent a recurrence. We take in consideration your comments for future improvements in our services / installations of our Hotel.Best regards
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Buenas tardes;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Saludos cordiales
Disappointed only to get 1 small bottle of water between 2 adults on 1st day only given price of room. Not clear that access to roof terrace was only from midday
Alec
Stayed 3 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on 17 Dec 2023
Dear guest, We regret to know that your expectations weren't satisfied during your stay. We'll work hard to fix the issue you experienced. On the other hand, as you already know our roof top open only during the season from May 1st to September 30th, this information is also listed on the website. Please, do not hesitate to conctact us for any other consult.
It was amazing hotel and very clean walkable hotel near to supermarket...
Geghard
Stayed 4 nights in Oct 2023
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Good evening;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Best regards
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Gooed evening Mr. Geghard;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience with other fellow travelers.Best regards
6/10 Okay
Stefania
25 Sept 2023
Liked: Cleanliness
Stefania
Stayed 1 night in Sep 2023
10/10 Excellent
Jorge
24 Sept 2023
Jorge
Stayed 5 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on 30 Sept 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards
10/10 Excellent
Ariel
15 Sept 2023
Ariel
Stayed 15 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on 18 Nov 2023
Buenas tardes Sra. Ariel;Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con el resto de nuestros usuarios.Saludos cordiales
A great hotel with excellent amenities
Easy to get around to visit the city.
Swimming pool a great extra with the heat
Would highly recommend this hotel
Pippa
Stayed 4 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on 27 Aug 2023
Good evening;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards
The hotel has a certain sense of quietness that is relaxing, the rooms are a bit small but my partner and i made it work. The rooftop pool was a great addition for the august spain heat! The only thing is getting a chair that is open for you to lounge and your towel.
Giuliana Keiko
Stayed 2 nights in Aug 2023
Response from Vanessa Garrido - Operation Manager on 27 Aug 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards
Rooms were clean and modern, though small in size. Breakfast was great. Staff was helpful
Amit
Stayed 2 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on 3 Aug 2023
Estimada Tania, Muchas gracias por su comentario.Nos complace que haya tenido una estancia agradable en nuestro hotel y esperamos volver a recibirle. Quedamos a su disposición para cualquier información o duda que pueda tener. Atentamente
very comfortable and pretty place, delicious breakfast, the rooftop terrace and pool are spectacular, friendly staff, nice ambient and very good situation in the city.
alessio
Stayed 5 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on 3 Aug 2023
Estimado Alessio, Muchas gracias por su comentario.Nos complace que haya tenido una estancia agradable en nuestro hotel y esperamos volver a recibirle. Quedamos a su disposición para cualquier información o duda que pueda tener. Atentamente
8/10 Good
Margot
21 July 2023
Margot
Stayed 2 nights in Jul 2023
Response from Vanessa Garrido - Operation Manager on 3 Aug 2023
Estimada Margot,Primero de todo darle las gracias por haber elegido el Hotel para su estancia en la ciudad, nos agrada saber que saber que su estancia fue positiva. Esperamos volver a verla pronto.Atentamente
Response from Vanessa Garrido - Operation Manager on 3 Aug 2023
Estimada Caitlin,Nos complace saber que disfrutó de su estancia con nosotros y agradecemos que se haya tomado el tiempo para compartir su experiencia con otros usuarios.Atentamente
A really funky great place to stay! Bar and food great and room nice and clean :)
Sharon
Stayed 1 night in Jun 2023
Response from Vanessa Garrido - Operation Manager on 8 July 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards.
Response from Vanessa Garrido - Operation Manager on 8 July 2023
Good evening Mrs. Lori; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards
It was all that we expected, the service was great. Reception was always responsive. They never said no. They help with transportation. Everything was great.
Carmen
Stayed 2 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on 8 July 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards;
Everyone else apart from Reception was great and worse reception service I have received, spacilly young girl who was in the day I checked in and also love the concept of the hotel but looking at the notice of restriction deviate the whole concept
Jehan
Stayed 2 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on 17 July 2023
Good afternoon Jehan;We regret any inconvenience that we may have caused you during your stay. Best regards
6/10 Okay
Lavinia
24 June 2023
Lavinia
Stayed 3 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on 17 July 2023
Good afternoon Mrs. Lavinia; We regret any inconvenience that we may have caused you during your stay. Best regards
Interesting and eclectic hotel located just outside city centre. Not accommodating for heavy luggage due to stairs down to reception area. Breakfast not included even though we were informed that breakfast was included at reception. Small room with difficulty navigating around the beds. Have arcade games on various floors yet were unplugged the second day of our stay.
Maria
Stayed 1 night in Jun 2023
Response from Vanessa Garrido - Operation Manager on 17 July 2023
Good afternoon;We regret to know that your expectations weren't satisfied during your stay. Best regards
Staff were great and accommodated all our needs during our short stay, good food and drinks as well. We would definitely come back!
Samantha
Stayed 1 night in Jun 2023
Response from Vanessa Garrido - Operation Manager on 17 July 2023
Good afternoon Mrs. Samantha; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards:.
8/10 Good
John
16 June 2023
John
Stayed 2 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on 16 July 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards
10/10 Excellent
Efrain, Orlando
10 June 2023
Efrain
Stayed 7 nights in Jun 2023
Response from Vanessa Garrido - Operation Manager on 16 July 2023
Good evening; We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards,
Nicely renovated, very clean. The staff though needs a thorough training on customer service and satisfaction…
Nay
Stayed 1 night in Jun 2023
Response from Vanessa Garrido - Operations Manager on 10 June 2023
Lamentamos saber que los servicios del hotel no han cubierto sus expectativas.Hablaremos con los departamentos correspondientes para tomar las medidas pertinentes y evitar que vuelva a suceder.
Hotel was good. Check in was quick and staff were very friendly and helpful. The breakfast was good and evening dining was fine (it has limited options for good enough if you don’t want to go out). We opted for three single beds for family of three. Room was clean, only issue we found that there wasn’t much space in the room. People who are claustrophobic won’t like it. The dark Colors of wall doesn’t help when the size of room was too small for three bedrooms hotel room that wasn’t cheap. Bathroom was good and clean but again small. Hotel is located in quiet street away from city hustle but has a number of restaurants around and metro (Alvarado) is only 5-6 mins walk.
Vikas
Stayed 2 nights in May 2023
Response from Vanessa Garrido - Operation Manager on 8 July 2023
Good evening Vikas;We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience.Best regards,
Response from Vanessa Garrido - Operation Manager on 30 Apr 2023
Good evening;Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience.Best regards