Dear Hotel Madrid

Photo gallery for Dear Hotel Madrid

Primary image
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Premium Room, City View (High floor) | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Overview of Dear Hotel Madrid

UNESCO Sustainable Travel Pledge

Dear Hotel Madrid

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Gran Via 80, Madrid, 28013

Explore the area

  • Popular LocationLope de Vega Theatre3 min walk
  • Popular LocationPuerta del Sol12 min walk
  • Popular LocationPlaza Mayor13 min walk
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)25 min drive

Choose dates to view prices

About this area

Madrid

Located near the boardwalk, Dear Hotel Madrid is in Madrid Centro neighbourhood and is connected to a shopping centre. Plaza de Espana - Princesa and Royal Palace of Madrid are notable landmarks, and the area's natural beauty can be seen at El Retiro Park and Casa de Campo. Enjoy an event or a match at Santiago Bernabeu Stadium, and consider making time for Madrid Zoo Aquarium—a top attraction that's not to be missed. Spend some time exploring the area's activities, including segway rentals/tours. Guests love the hotel's location for the sightseeing. It's also convenient for public transportation: Plaza de Espana Station is just steps away and Santo Domingo Station is 4 minutes on foot.

What's nearby

  • Plaza de Espana - Princesa - 1 min walk
  • Lope de Vega Theatre - 3 min walk
  • Royal Palace of Madrid - 9 min walk
  • Puerta del Sol - 12 min walk
  • Plaza Mayor - 13 min walk

Getting around

  • Plaza de Espana Station - 1 min walk
  • Madrid Principe Pio Station - 13 min walk
  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 25 min drive

Restaurants

  • Loving Hut - 2 min walk
  • Miyama - 2 min walk
  • La Chalana - 2 min walk
  • Al-Aman II - 2 min walk
  • La Txapela - 3 min walk

About this property

Dear Hotel Madrid

Boutique hotel connected to a shopping centre in Madrid with seasonal outdoor pool
Along with a restaurant, this smoke-free hotel has a bar/lounge and a poolside bar. WiFi in public areas is free. Other amenities include a snack bar/deli, a seasonal outdoor pool and a meeting room.
Dear Hotel Madrid offers 162 accommodations with iPod docking stations and minibars. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Off-site parking for EUR 29.50 per day; discounts available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–11:00 AM on weekdays and 8:00 AM–noon on weekends: EUR 19 per person
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Nice To Meet You

Things to do

  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11 PM
Early check-in subject to availability
Early check-in fee: EUR 40
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 40
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 1 2022 to August 24 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 70 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 29.50 per day (656 ft away)
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September

Property is also known as

Dear Hotel Madrid
Dear Hotel
Dear Madrid
Dear Hotel Madrid Hotel
Dear Hotel Madrid Madrid
Dear Hotel Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 595 out of 997 reviews
5 - Excellent 60%
Rating 4 - Good. 298 out of 997 reviews
4 - Good 30%
Rating 3 - Okay. 64 out of 997 reviews
3 - Okay 6%
Rating 2 - Poor. 20 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 20 out of 997 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position for shopping and Palace. Friendly staff and fab roof restaurant and bar.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo, pero muy limpio y con personal simpático y dispuestos a ayudar. En el front desk Esther y las otras chicas siempre excelentes! La ubicación en La Gran Vía no pude haber sido mejor, cerca de todo. Recomendado!
Stayed 6 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed a connecting flight from Ibiza and spent the night here. I chose it largely based on the photo of the rooftop pool... which was awesome! As was the room and the upbeat energy of the entire staff. I will likely return here for more time. Definitely stay. Lots to eat around there, too.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Dear Hotel! Being in the perfect location, it was very easy to walk to restaurants, bars, and museums or take a short/inexpensive taxi. The staff was very kind and helpful, providing a map of the surrounding area with information about the hotel. When our sink wasn’t draining properly, they had someone up to resolve it within the hour. The bonus of the hotel was the rooftop! My boyfriend and I enjoyed having drinks up there before dinner, watching the sunset. The pool, however, was not only small but very very dirty. I was a little disappointed that they did not ensure that the chemicals/cleanliness of the water was at the highest importance. With it being 100 degrees I wanted to get in but was afraid to. The only other issue was that even when our room was clean and we had the do not disturb sign on, we had 3 different times where someone would knock/attempt to come in (we did not call for service so we’re a little worried).
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locación was perfect, the terraza espectacular
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had 2 twin beds and the layout was very spacious. We had a corner room and there were lots of windows and although there was quite a bit of street noise at night as we were on the second floor, it did not bother us. The bathroom was very nice and the shower was big but the toilet did not flush well and had to be flushed several times after each use. Breakfast was a bit pricey but delicious and nice to be able to order from a menu and have many buffet items. I would definitely stay here again and recommend to others.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very nice location. The rooms were spacious and clean, the rooftop overlooking the city was also a very nice touch. I would recommend to friends and stay here again if ever in town again.
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was decent, room was nice, staff was friendly, but the pool and pool area is misrepresented.
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at Dear Hotel. The hotel staff was friendly, helpful, and attentive. I felt like VIP the entire stay. The rooms were spacious, comfortable and clean. I loved all the little trinkets that made me feel at home (the robe, slippers, etc.) The hotel even smelled like a day spa. It was an amazing stay all around. Thank you to the hotel staff! I would definitely stay at Dear Hotel again, and recommend to my friends.
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 3 nights in May 2022