Economy Studio, Balcony (St. Expedit)
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Reviews of La Residence Au Berceau de Bernadette

La Residence Au Berceau de Bernadette
44 Boulevard De La Grotte, Lourdes, Hautes-Pyrenees

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 165 reviews" "
Rating 8 - Good. 39 out of 165 reviews" "
Rating 6 - Okay. 11 out of 165 reviews" "
Rating 4 - Poor. 8 out of 165 reviews" "
Rating 2 - Terrible. 9 out of 165 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mayunga Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elizabeth greeted us un warmth welcome. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from elisabeth on 20 Apr 2024
Thank you so munch elisabeth

10/10 Excellent

Eleanor, ESCONDIDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcelo, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, quiet, and cozy bed and breakfast for pilgrimage to the Sanctuary of our Lady of Lourdes. Our room was large with a small kitchenette and a nice shower. The place also has a small and cozy praying chapel. The owner is a caring and friendly lady that is always willing to help and make your stay easy and peaceful. Take into consideration that during winter the city is almost empty and most of the shops and restaurants are closed so there are limited options for dining.
Stayed 2 nights in Dec 2023

8/10 Good

Mary Joy

Stayed 4 nights in Dec 2023

10/10 Excellent

Rowena

Stayed 3 nights in Nov 2023

8/10 Good

Corita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Basilica -- just a few minutes walk. So convenient. And shopping for holy water bottles, rosaries, and other mementos of Lourdes is right outside the front door.
Stayed 2 nights in Oct 2023
Response from elisabeth on 10 Nov 2023
thank you

8/10 Good

Carlotta

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I did not realize this was once the home of St. Bernadette’s uncle and it was not a hotel. There was a staircase leading to the room- difficult to haul my suitcase, toilet was separated from shower and sink, need to step from toilet area to sink/ shower area to wash hands. No TV, or phone in room- amenities that I usually expect when traveling; I should have read more of the description of the property before making a decision to make my booking.
Stayed 3 nights in Oct 2023
Response from Bernadette on 23 Oct 2023
We are sorry as indicated on website , we dont have lift your room wa at first floor we are sorry

10/10 Excellent

adora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is at the center of it all. Walkable to the Grotto and to all the restaurants and other attractions. Easy check in and out. The room was spacious, clean, tastefully decorated, with clean and comfortable sheets and towels. The simple breakfast was delicious and the in room coffee machine was convenient. The owner Elisabeth is accommodating, very kind and friendly and always willing to give advice and suggestions. This property is a gem!!
Stayed 3 nights in Sep 2023
Response from elisabeth on 10 Nov 2023
thank you

2/10 Terrible

DeVoe

10/10 Excellent

Margarita

Stayed 2 nights in Sep 2023

10/10 Excellent

BILL, KYLE BAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent. We arrived at airport midnight, no taxis or uber around, not knowing what to do we contacted the hotel reception, the hotel staff went out of their way and arranged for a taxi to come pick us up. Just an example of their excellence.
Stayed 2 nights in Jul 2023

10/10 Excellent

RENATO

Travelled with partner
Good economy option and very close to the Sanctuary. Basic but sufficient.
Stayed 3 nights in May 2023
Response from Elisabeth on 20 May 2023
Thank you so much

10/10 Excellent

Cécilia

Stayed 4 nights in Apr 2023
Response from Elisabeth on 20 May 2023
Thank you so much

2/10 Terrible

Manuela

Stayed 3 nights in Mar 2023

10/10 Excellent

Davy

Stayed 3 nights in Feb 2023

8/10 Good

Irene

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

MATTHEW, ARDEN HILLS

Liked: Staff & service, amenities, property conditions & facilities
This is a quiet, convenient and affordable property. We strongly recommend it. Elizabeth, the proprietor, is a saint. She went above and beyond to help us get our lost luggage. There is a nice chapel on the ground floor, which was wonderful to have. It is located right next to shopping and dining. It is a very short walk to the Lourdes shrine.
Stayed 2 nights in Nov 2022

10/10 Excellent

adora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elisabeth was informative, attentive and so friendly. The Grotto I’m close proximity to the hotel. Excellent location with many shops and cafes. Delicious crossaints every morning and self serve coffee in our room. Will definitely be a return customer. Thank you Elisabeth for your warm accommodations.
Stayed 3 nights in Sep 2022
Response from elisabeth on 8 Oct 2022
merci beaucoup

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant visit to this smal hotel. The attention from Elizabeth was personable and helpful for any pilgrim seeking a spiritual and pleasant experience. This is the one! Private chapel where we attended Mass and prayed the Rosary.
Stayed 2 nights in May 2022
Response from elisabeth on 17 June 2022
Thank you so much !

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Berceau Stay
Short visit, ideal for the cost conscious traveler and those who appreciate security and quietness
Stayed 2 nights in Oct 2019
Response from Elisabeth on 24 Oct 2019
THANKS

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome
Great
Stayed 1 night in Jun 2019
Response from elisabeth on 26 June 2019
Thank you so munch

10/10 Excellent

Bregitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Elisabeth on 22 May 2019
Thank you so munch

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint BnB in Lourdes
A great place to stay for the pilgrimage to Lourdes. The owner is nice and accommodating. The room is small but the the price is appropriate. The location is unbeatable! It is a very short walk to the entrance of the sanctuary.
Stayed 2 nights in May 2019
Response from Elisa on 18 May 2019
Thank you so munch

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inspiring and cozy. Great access to the sanctuary.
Stayed 2 nights in May 2019
Response from elisabeth on 16 May 2019
Thank you so munch

4/10 Poor

J, USA

Disliked: Property conditions & facilities, room comfort
Small stuffy room. Poor service. Owner not accessible. No emergency number m. Hit room.
Stayed 3 nights in Sep 2018
Response from Bernadette on 18 Sept 2018
We are sorry that you have not had full satisfaction. As stated on the site, we do not have a reception open 24/24 because we are not a Hotel but we are a bed and breakfast with 5 rooms with open reception only from 4 pm to 7 pm each day as indicated on the website. The clientele has an emergency telephone at the entrance of the establishment. We are sorry .

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elizabeth’s amazing Host , she’s very friendly , helpful & very kind.
Stayed 1 night in Sep 2018

8/10 Good

Lynda A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint guesthouse near Basilica
Quaint guesthouse atmosphere in the historic section of Lourdes. Easy walk to Basilica and Grotto. Near Bernadette’s home. Elizabeth is a lovely host.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay in Lourdes
It was amazing. If you want a home feeling in Lourdes, this is a place for you. The owner, she always wants to make sure to make you comfortable. Breakfast and coffee are ready in the morning. It is not just a place to stay but also a place of prayer. There is a chapel for a silent prayer. Highly highly recommended.
Stayed 2 nights in May 2018

10/10 Excellent

jessica, belleville, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Christine, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A spiritual extension to the Lourdes pilgrimmage
Elisabeth was very accommodating and helpful in her recommendations. Brother John, an annual guest was also a delight to meet. This was the only place we stayed that offered breakfast included in the price... simple continental breakfast and nice not to have to go elsewhere for coffee and croissant or bread. Our bed was comfortable. The spiritual articles, pictures, statues... that hung on the walls and the small chapel made faithful surroundings. We were pleased to have stayed here and to have had all the experiences we had at Lourdes including here at La Residence.
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible Check-in Time and Communication
I understand that this is a private residence, but it should be made clear WHEN booking that the only time to check-in is between 4-6:30pm. I had no idea until I received a confirmation email, and by then it was too late to change the reservation. And when I tried to reach the owner to ask for help regarding the time, it took me a month to reach them via both Expedia (in the US AND France) and the personal email address of the residence. And even then, my questions were not answered and just shoved aside by all parties (the Residence staff and Expedia). Do not stay here unless you are free to check-in specifically from 4-6:30pm on the day of your arrival! And be prepared to have zero communication prior to your stay unless you pester Expedia, and even then, the communication is extremely limited. I was so incredibly disappointed in this reservation. We stayed at a Best Western in the end instead.
Stayed 2 nights in Apr 2018
Response from BERNADETTE on 9 Apr 2018
We are sorry , you did not have complete satisfaction. As stated on the booking site, the checkin in the B and B is in the afternnon from 4:00 pm untill 6:30 pm. We do not have a 24 /24 reception and we are sorry.

2/10 Terrible

Jack, united kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible residence
I had a very bad experience in this hotel as the room was freezing cold, the heater was nt working properly, the toilet is terrible, very bad breakfast with leftover croissant from previous day, only two items for breakfast.no housekeeping service to clean the room and to change the towels.No hot water on the last night of our stay to have a shower, the water was freezing cold,and the internet was disconnected at night.It was the worst experience ever, not worth the money we paid for the room.we do not recommend this hotel in lourdes as it will spoil your whole trip.
Stayed 3 nights in Nov 2017
Response from bernard on 10 Dec 2017
We are very sorry that you are satisfied . As stated on our website , we are not a hotel but we are a small a" bed and breakfast" with a small chapell where you can pray. Our breakfast is continental and french breakfast no american breakfast , we includes warm hot drinks ,caffe, ot tea , croissants, jam, bread " baguette" butter, honey, cerales ,orange juice. On Dezember in winter , it snow in mountains , in Lourdes the weather is very cold and our heater in bed and breakfast was turned on correctly with a temperature of 21 degrees. Internet operates 24/24. We are very sorry. Best regards.

6/10 Okay

Reynaldo

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017

10/10 Excellent

adarsa, Romeo Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and near attractions
The hotel is right near The Grotto. The woman who runs it is extremely helpful. It is clean and quiet which is helpful for pilgrims. There is a very nice continental breakfast, and lots of shops and restaurants nearby. I highly recommend this hotel. There is also a chapel right inside the hotel, and mass is held there three times a week.
Stayed 14 nights in Sep 2017

8/10 Good

Nell, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not for from the Grotto.
Elizabeth, was very nice and helpful, and she seems to be a very spiritual person.
Stayed 7 nights in Aug 2017

6/10 Okay

Shan, UK

Liked: Cleanliness, room comfort
Too noisy
Very noisy hotel as all rooms are on the main road into the Grotto/Basilica area of Lourdes. I'd specifically asked to have a quiet room & was assured it would be (my head is badly damaged following meningitis & I can't deal with noise) but it was directly on the main road. The owner told me I can shut the double doors which did make it quiet, but then there was absolutely no air making it way too hot to sleep in the summer. The room was lovely and clean with an excellent shower, but let down badly by being so noisy.
Stayed 5 nights in Jul 2017
Response from Elisabeth on 7 Aug 2017
We are sorry that you did not have complete satisfaction during your stay in our residence. The rooms have soundproofed with respect to the street by double doors, fans are provisions of our guests on request. Our continental breakfasts consist of juice of fruits, hot drinks, cereals, pastries, jams, butter and fresh bread

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little B&B with a delightful owner.
It was cozy, clean and quiet. A delightful stay that was even better by the owner, Elizabeth, who made sure we were comfortable and happy. The rooms were small, (Like most of B&B's in France) but they were clean the bed was very comfortable. My wife and I loved our stay and would highly recommend. Elizabeth has a beautiful chapel downstairs and is perfect for spiritual reflection and preparation for the deeply moving experiences that await visitors. The only downside was that we couldn't stay longer. My wide and I wouldn't hesitate to stay there again.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Exactly what we were looking for. Close to the Domain yet not noisy. Very clean, very hospitable host. Even has a lovely chapel!
Stayed 3 nights in Jun 2017

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place with super nice staff Great location

10/10 Excellent

ismayati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great place
the residence at superb location, near to cafe geneva ( you should try this cafe, escp the hake fish).. and the room and bathroom was clean... exceptional. the room has small balcony ( which is great) i dont need to on the aircon eventhough it was summer time. great thing about this place is walking distance to the grotto and walking distance to house of st bernadette. the croissant for breakfast was very tasy and crunchy. i dont expect great breakfast, just enough, and the coffee machine is there , as long as i have my coffee everything is good. wifi doesnt work, but it doesn't matter for us, as we bring our own wifi router. Elizabeth, the owner was very helpful,and friendly. oh ya this bnb has small chapel and small prayer room.

10/10 Excellent

Renata e Carlos, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt myself like at home. Elisabeth is sweet, friendly and very welcoming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean.
The manager ELISABETH, is very accommodating and helpful. We included Lourdes in our Paris trip for one day and I will go back and stay with them again. She gave me the map and what to do so it made my whole day so worthwhile, was even able to attend the procession. I usually stay in hotels and this is my first at B&B, the residence has a small chapel on the first floor, it's a peaceful place to stay, small but it's the person who runs the place, Elisabeth will make you feel a member of her home.

8/10 Good

Roger, London

Liked: Cleanliness, staff & service
Well placed, friendly B & B.
This is a B&B close to and pretty much for those on a religious visit to the Lourdes complex. Run by the delightful Elizabeth, the rooms are small, the en suite toilet & shower room would be a challenge to larger clients, that said we found it very clean & comfortable. The Continental Breakfast is OK fresh croissants & bread, cereal & juice& choice of hot drinks. The best is the location which is less than 5 minutes from the Lourdes gates.

10/10 Excellent

Angela, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place to stay in Lourdes
In preparation for my 6 night stay in Lourdes, I was looking for some place that was not only convenient to the Sanctuary, but in the " old historic" part of the town as well .My medical conference was held within the Sanctuary, so location and peaceful rest was top priority for me. Staying at the La residence Au Berceau de Bernadette definitely met my goals. I had arrived 4 hrs. before my check-in time, but Elizabeth, the manager of the hotel, was very gracious to let me drop off my luggage early, freeing myself up for some early sightseeing:) . Soon after making my reservations, I received confirmation from the hotel, with very good information on not only the hrs. of operations, but information on how to get there whether I was arriving by car, plane, train, or bus. This eased my mind tremendously , traveling myself from the U.S. Elizabeth provided everything I needed and than some , like a converter for my phone charger( my had broken down).She not only had a chapel , but 3 times/week, she had a local priest say Mass there!!! That was the best of all.My stay was too short. I definitely will stay longer next time I go to Lourdes.

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place at the heart of Lourdes Historic Vill
Its a nice decent lovely place to stay in Lourdes. Walking distance to the Sanctuary at the heart of the Historic Village. Clean, quiet, with a lot of privacy. Its a perfect place for tourist on a pilgrimage seeking to find the peace Lourdes has to offer. They also have an apt for those staying longer days complete with kitchen and dining area. Perfect location, perfect place. They even have mass on Wed and Fridays. Will definitely stay there the next visit.

8/10 Good

chadi jean, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A smalll charming B and B near to the sanctuary.
Elisabeth is a great helpful lady...the place is well located....the breakfast is very modest (hot beverage, croissant, bread and jam...)...I will sure recommend this B and B to my friends...

10/10 Excellent

Dennis , Guam, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most wonderful experience.
We stayed a total of 3 nights and found the beds to be superior and wonderfully comfortable. Other places in France in that price range have cushion/futon style beds but Au Berceau De Bernadette has nice mattresses. Then the location of the hotel is nicely convenient with just a few minutes walk to the Grotto. So for us it was just a perfect location. Further Elizabeth was gracious and extremely helpful. For example our rental car was parked legally along a side road and during the night someone had scraped the bumper causing damage. Elizabeth assisted me with calling the rental car company and allowed us to use her house and personal cell phone to make the local calls. She patiently gave us about one hour of her time to assist us speaking in French to all parties. I will highly recommend Au Berceau de Bernadette to everyone I knows who plans to head to Lourdes and if I return I will rebook rooms with her.

2/10 Terrible

Monica, California

Disliked: Cleanliness, property conditions & facilities, room comfort
No Room at the Inn
The owner of the hotel was very friendly but unfortunately had no room available for us. She had given it away to another guest. Here we are in a foreign country, with reservations showing in Expedia, and when we get to the hotel, there was no room for us it had been given to another guest. The hotel owner said that she had conflicting information from Expedia. We had proof of Expedia reservations....Somewhere the reservation was lost, mixed up, or ignored. Fortunately, she helped us by calling two other hotels, one of which did have room for us. It was not as nice, but the manager was able to accommodate us. The bright side is that we saved 50% of the cost.
Response from elisabeth on 27 Dec 2016
it was a mistake we are veey sorry it was water damage in a bathroom.We were very sorry for you.

10/10 Excellent

AAS, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent B&B
Wonderful host and excellent location. Elisabeth was a thoughtful and kind host who paid attention to all the details. She gave us informations to enhance our visit/ pilgrimage. It will be our home when we visit Lourdes again. Thank you Elisabeth.