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"Booked for one night and paid just shy of £200 for a standard double. The pictures of the hotel and room looked good so was happy to pay,. However, the room we got, room 44 was right at the back of the hotel in the 1980/90's extension, the room was small and tired, particularly in the bathroom where the door has no lock and paint had been knocked off, the ventilation fan also didn't work and wasn't fitted properly. The hotel itself is very nice and the staff are friendly. We also ate in the restaurant which was pleasant but we had a 20 minute wait for our drinks. I felt it was expensive for what it was £100 for 2 starters and 2 mains with 2 drinks. For £300 I feel there is better out there. Made my feelings felt on departure and received an apology and assurances my comments will be passed on, won't be returning."

"It’s was a little nosy during the night as the walls maybe a little thin and you can hear everything from the next room. Apart from that it’s a lovely hotel with an outstanding spa facilities. "

"Lovely room comftabke bed floorboards did creeck a bit but lush stay as stayed in travel lodge on the Friday and was discussing"

"We are happy and please .The room was clean and comfortable.Good access of public transport to Cheltenham city centre. Breakfast was good."

"Really good stay right in the centre of Cheltenham."

"They do not cater for disabled people and we found the staff not helpful.On arrival nobody told you where breakfast was and evening meals were. We had to walk round the road way to get breakfast as my husband finds it difficult to do stairs our room was up a flight of stairs so once he was down he stayed down.I don't understand why there is not a lift.Would not recommend this hotel to my friends."

"An architecturally stunning property with a relaxed atmosphere"

"The hotel is at the motorway service station but it is surprisingly quiet for the location. The hotel is a little dated but the room was very clean and comfortable and the staff were very friendly and helpful. Staying for one night on the way to the Malvern Show it worked perfectly for us."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."