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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with 24-hour front desk and restaurant

Photo gallery for Queens Hotel Cheltenham

View from room
Lunch and dinner served
Executive Double Room, 1 King Bed, Ensuite
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hairdryer
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Cheltenham Town Hall
    4 min walk - 0.4 km
  • The Promenade
    6 min walk - 0.5 km
  • Cheltenham General Hospital
    11 min walk - 1.0 km
  • University of Gloucestershire
    12 min walk - 1.0 km
  • Cheltenham Racecourse
    4 min drive - 3.0 km

Getting around

  • Cheltenham Spa Station
    19 min walk

Restaurants

  • Bar Fever Cheltenham
    7 min walk
  • Imperial Gardens
    3 min walk
  • Côte Cheltenham
    4 min walk
  • No. 131
    2 min walk
  • The Ivy Montpellier Brasserie Cheltenham
    3 min walk

About this property

Queens Hotel Cheltenham

Luxury upscale hotel near Cheltenham Racecourse
Consider a stay at Queens Hotel Cheltenham and take advantage of a terrace, a garden and a library. The on-site restaurant, Victoria's, offers lunch and dinner. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Cooked-to-order breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Smoke-free property, a 24-hour front desk and coffee/tea in reception
  • Guest reviews say great things the central location, helpful staff and first-rate property condition
Room features
All 84 rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and hairdryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is Queens Hotel Cheltenham pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Queens Hotel Cheltenham?

Self-parking is available for GBP 15 per night.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at Queens Hotel Cheltenham?

Checkout is at 11:00 AM. Late checkout is available for GBP 50 (subject to availability).

Where is Queens Hotel Cheltenham located?

Located in the heart of Cheltenham, this luxury hotel is within a 5-minute walk of Imperial Gardens, Statue of Edward Wilson and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 10 minutes. Cheltenham Spa Station is 19 minutes by foot.

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Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1003 reviews
Rating 8 - Good. 263 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pawan

Good location and a nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic building and hotel. Recently renovated rooms at a high standard. Excellent breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , very convenient for shopping and eating out
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
A very smart upmarket hotel. Excellent location for my requirements.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay everything was spot on
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to bars and restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

roger

Liked: Cleanliness, amenities, property conditions & facilities
Staff nice and friendly clean spacious great location
Stayed 1 night in Jun 2025

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I had a very pleasant stay and would definitely return. Highly recommend to anyone looking for a comfortable and hassle-free hotel experience!
Stayed 3 nights in Apr 2025

10/10 Excellent

Dennis

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hotel clean
Stayed 1 night in May 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Helpful staff. Good food. Comfortable bed.
Stayed 2 nights in Jul 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and its location is excellent. The building is very old and noisy. Unfortunately our room had a terrible view but in part it was our fault for not selecting a city view room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephen

Spacious comfortable and ideal location for us
Stayed 1 night in May 2025

8/10 Good

Cecilia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in a very pretty area. Unfortunately air conditioning wasn’t working in my room and staff took too much time to sort
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and a great room
Stayed 1 night in Mar 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, restaurant staff & food top notch. Reception staff a bit iffy (depends who’s on, some good, one not so good).. but overall didn’t spoil our stay. Bathroom looked a bit tired. No bath robe, which I would expect in a hotel of this calibre. Went to a friend’s wedding. The hotel was close. Dog friendly. And made it easy to enjoy the wedding. I would recommend this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular stop off when been visiting family
Stayed 2 nights in Apr 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a lovely stay and they helped us sort the right room out that we like to stay in to.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll run property….highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, great food, friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and set close to city centre
Stayed 1 night in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, I have stayed at this hotel many times.
Stayed 2 nights in Jan 2025

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.
Stayed 1 night in Jun 2025