Breakfast, lunch, dinner served; local and international cuisine
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Reviews of Atrium Hotel Heathrow

4 out of 5
Atrium Hotel Heathrow
Great South-West Rd, Feltham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 205 out of 473 reviews" "
Rating 8 - Good. 158 out of 473 reviews" "
Rating 6 - Okay. 52 out of 473 reviews" "
Rating 4 - Poor. 23 out of 473 reviews" "
Rating 2 - Terrible. 35 out of 473 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tryphena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool! Very convenient location to Heathrow and while a bit in the “industrial area”, there were several eating establishments within an easy walk and very close access to the underground.
Stayed 1 night in May 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service
Close to airport
Stayed 1 night in May 2024

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was the mattress was too hard
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Craig,Thank you for your positive review, we take note of your feedback and will endeavor to find possible solutions Best Regards

10/10 Excellent

Lee, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Heathrow airport. The restaurant is good but the menu is limited and there is no lunch served. Room service did not answer the phone in the evening.
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Lee,Thank you for your positive feedback, we are now operational for Lunch as well, apologies with regards to missing room service call, I will check our call log and investigate, we hope to welcome you again soonBest Regards

10/10 Excellent

Jeffrey, Clermont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free Piccadilly Line Tube ride from Hatton Cross station (across the street), made it very convenient for an overnight layover.
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Jeffrey,We are delighted to receive your all stars feedbackThank you

6/10 Okay

Kureisha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The good: close to a tube station which is convenient when coming/going to Heathrow. The room was somewhat cleaner than the hallways, found a used bandaid after check in. The not so good: the hallways by the room were very dirty (looked like the carpet had not been vacuumed in a while). Also the beds were uncomfortable. We purchased breakfast in advance, which was a buffet. The food was not good, the area looked like it was not cleaned thoroughly. I was hesitant to eat much since felt like there was a risk of getting sick (the food was not hot in the buffet where it should have been).
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Kureisha,Please accept my sincere apologies for the inconvenience, we consistently get very positive feedback with regards to our product standards being a new Hotel, our buffet food temperatures are checked and recorded every 30 minutes to ensure food safety temperatures, we will certainly monitor your feedback points and try to improve on themBest Regards

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Patrick,Thank you for your positive feedbackBest Regards

10/10 Excellent

Alan

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was great Only thing I wasn’t happy about was having to pay to park on site
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Alan,Thank you for your positive feedback, we are one of the lowest car park charging hotel in the entire Heathrow area and have a fully gated and secure car parkBest Regards

10/10 Excellent

Liam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay with 1 child and 1 baby. Very accommodating overall and comfortable beds! The pool and spa were definitely used!
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Liam,Team Atrium are so pleased to know that you had a wonderful stay with us, thank you for your positive and encouraging feedbackBest Regards

10/10 Excellent

Philip Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to other hotels near Heathrow it was reasonably priced. There’s a Piccadilly line station across the road from the hotel which is one stop away from the airport. Therefore no taxis required. I had an excellent meal in the hotel restaurant, which was again quite reasonably priced. I wouldn’t hesitate to use it again if flying out early from Heathrow airport.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 22 May 2024
Dear Philip,Thank you for your detailed and positive feedback, I will be pleased to share with the entire team, we hope to welcome you again in the near futureBest Regards

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Manager on 18 May 2024
Dear Freddie,Thank you for your positive reviewBest Regards

8/10 Good

john

Liked: Cleanliness, staff & service, amenities
The one chair in the room had a split seat from much use. Should have been recovered or thrown out. Otherwise room was fine.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 18 May 2024
Dear John,Thank you for your feedback, we take note of your comment and will action immediately

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inside of the property was very clean and well-maintained. Much of it appears to have been recently renovated. The hotel staff were helpful and pleasant. We would stay here again. Soundproofing was great being so close to the airport.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Edward,We are pleased to receive your 5 star review and hope to welcome you again in the near future

6/10 Okay

Safia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Relations Manager on 18 May 2024
Dear Safia,We hope to welcome you back soon and show our continuous improvements in service

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Manager on 18 May 2024
Dear Muhammad,Thank you for your 5 star review, we look forward to welcoming you back in the near future

10/10 Excellent

Ronak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities for your short or long term stay. You can see planes flying by from Heathrow. Very close by. Great stay for flight out next day
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Ronak,Thank you for your 5 star feedback, we hope to welcome you again soonBest Regards

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a 12-hour overnight layover in London on our way to Italy. This place was the perfect stay for the night! Everything was clean, modern and comfortable. Plus, the staff went above and beyond to make sure we got food even though we arrived after the kitchen closed. Plus, the pool is so beautiful! It was fun to swim before our next flight. We’ll definitely be back!
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Christopher,We are delighted to receive your positive feedback, so pleased that yourself and your family had a wonderful stay with usBest Regards

8/10 Good

Adrian Wing Kin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was maintenance in the morning. Should have more food options.
Stayed 3 nights in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Adrian Wing Kim,Thank you for your positive feedback, apologies about maintenance work and we take on board your feedback about more food optionsBest Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did the job for a very early 7am flight from T5. Bus stop is opposite hotel. Room was well apppointed and very clean. Big bed, shame i only had time for 4hrs sleep as 4am wake up. Have booked again.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Brian,We look forward to welcoming you again soon with more time to relax and enjoy hotel facilitiesBest Regards

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Luttle attention to detail. No one on the reception, had to phone them they explained that that reception wasn't open - a simple sign saying that would have been good. The room requests to have a twin and a double room were not met and it took 3 requests for it to be sorted - not great when youve just got off a flight from New Zealand and its 9:30pm! Would not visit again.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May 2024
Dear Karen,Thank you for your feedback, this enables us to improve on our service and productBest Regards

6/10 Okay

Orna

Business traveller, Travelled with partner
Liked: Cleanliness
Proximity to Hounslow High Street was good - we had a one night layover and killed time in Hounslow before our evening flight from Heathrow. Hotel itself was fine, rooms are basic but clean.
Stayed 1 night in May 2024
Response from IP SINGH on 6 May 2024
Thank you for taking the time to review Atrium, we hope to welcome you back in the near future

10/10 Excellent

KA YEUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No water provided in the room, staff was polite and helpfu, allowed late check in which was good
Stayed 1 night in May 2024
Response from Atrium Hotel Heathrow on 5 May 2024
Dear Ka,Thank you for staying with us and leaving your feedback about our fantastic team.As part of our commitment to reduce the environmental impact, we have removed plastic water bottles from rooms and have provided unlimited supply of fresh cold water in restaurant. Kind Regards,Atrium Hotel Heathrow

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Jul 2022
Response from Atrium Hotel Heathrow on 2 Aug 2022
Dear Nigel, Thank you for your review. We hope we get a chance to welcome you back .

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice POOL
Very Clean Room and AWESOME pool. The problem is that the pool was limited.40 minutes we could stay at the pool. It was very very nice. The restaurant is so so. No big deal but not bad. I am happy with my stay and i would stay again!.
Stayed 2 nights in Sep 2020
Response from IP SINGH on 6 May 2024
Dear Stacy,Thank you for your compliments, we are pleased that you had a wonderful stay with usBest Regards

8/10 Good

Annabel, Somerset

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. Room had all facilities required
Stayed 1 night in May 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Annabel, Thank you for your 4-star review Best Regards

10/10 Excellent

Jasmine

Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Jasmine, We are delighted to receive your all-stars review Best Regards

10/10 Excellent

Lauren Steward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel
My family and I had a great stay. The hotel was lovely and clean. The staff were very nice and approachable. And the children loved the pool.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Lauren, Thank you for taking the time to give your all-stars review Best Regards

10/10 Excellent

Yucel, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really warm even though we had an a/c on but other than that really good stay xx
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Yucel, Thank you for your 5-star review, our airconditioning unit works as an air-con and also as a heater, I assume the settings were on warm rather than cold air, we have a maintenance team on-site 24/7 to assist our guests Best Regards

4/10 Poor

J

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear J, Feedback is the lifeline of our business to learn from our shortcomings and continuously improve, we hope to make a difference and improve on your next visit Best Regards

8/10 Good

Mark

Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Mark, Thank you for your positive feedback, Best Regards

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff,good value for money, great location.
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 15 Oct 2020
Dear Fabio, Thank you very much for your all-stars feedback Best Regards,

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Kevin, Thank you for your positive feedback, Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel when visiting London!
We love this hotel and this was our fourth stay in 2 years. It’s a great location for the airport. The rooms are really spacious and quiet despite being right by the take off runway. There is a country style pub only 5 minutes walk away along with a field of friendly geese and horses. It’s also a stones throw from Hatton Cross station which is on the piccadilly line; 40 minutes into central London. We’d definitely stay here again and again and again!
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Guest, We are delighted to know that you continue to enjoy your stay with us at Atrium, we look forward to welcoming you again in the very near future Best Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eye-Catching
You can see the hotel from the station, Easy check-in and a very comfortable nights sleep. Would definitely stay here again.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Richard, Thank you for your positive review, we hope to serve you again in the near future Best Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear David, Thank you ever so much for your all-stars review Best Regards

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient.
Very convenient for Hatton Cross tube station (which has no lifts), and easy access for all Heathrow terminals. Perfect for an overnight flight stay at Heathrow as long as you don’t have too much luggage.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Michael, We are pleased to know that you enjoyed your stay with us at Atrium, thank you for your positive feedback Best Regards

10/10 Excellent

zainab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Zainab, We are delighted to receive your all-stars review which I will share with all the team, we look forward to welcoming you back in the very near future Best Regards

2/10 Terrible

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Avoid
I stay at a hotel 4 days a week so I thought I would try this one ! What a mistake ! If you like noice - fighting - drunk people book here . Fire alarm went off - people taking drugs and smoking ! DO NOT BOOK THIS HOTEL !! There are lots of other great hotels literally minutes away which are all much better than this dump . Just so glad I was alone and not with my family
Stayed 2 nights in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear David, I would assume you have the wrong hotel, we are a brand new 4-star deluxe hotel all other hotels that you mention are several years old

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Noisy Customers & Poor Service
I stayed here as I needed to be in the airport at 7am for work. Living some distance away it seemed a sensible option. Sadly on the same floor as mine another room was having a very loud party. Complaints were raised to reception to no avail. During the early hours said party spilled into the hallway with screaming/shouting and running around. Eventually the fire alarm was triggered. I’ve had about 2hrs sleep, I would have actually been better off staying at home! Upon raising a complaint today, the hotel has refused any compensation. It’s safe to say they have been poor during and after this issue. Credit to hotels.com though for offering a credit voucher as a good Will gesture. Hopefully this is an isolated incident, however be aware that if you do have an issue with your stay it appears the hotel is reluctant to help.
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Guest, Please accept our sincere apologies for the inconvenience, we have security on-site 24/7 to assist our guests with any issues, I can assure you that this would be an isolated issue which has been dealt with in a robust manner Best Regards

10/10 Excellent

Calum

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Calum, Thank you for your all-stars feedback which I will proudly share with the team, we hope to welcome you back soon Best Regards

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We had a wonderful time at this hotel. The facilities were in good working condition, the beds were comfortable and the level of hygiene was impressive given the current COVID guidance. The hotel staff went above and beyond to make our stay a pleasant one especially Meriam.
Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Samuel, We are delighted to receive your compliments, I will personally pass on your feedback and appreciation to Meriam Best Regards

10/10 Excellent

Aisha

Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Aisha, Thank you for your positive feedback, I will share with all the team at work during your stay Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Guest, Thank you for your positive feedback, greatly appreciated by Team Atrium

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really good hotel. Directly under Heathrow flight path BUT I did not hear a single plane. Really good soundproofing. Directly across from Hatton tube station for easy access into Central London. I do a lot of work around this area and when things return to 'normal' I will stay here again.
Stayed 2 nights in Aug 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Mark, We are so pleased to receive your positive feedback which I will share with the team, we look forward to welcoming you again in the near future Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and convenient
Really handy location for Heathrow Airport, nice modern room with a very comfortable bed. You can't notice the aircraft despite being right on the flight path. The restaurant was not so convincing, but overall a great place to stay if you need to get to Heathrow.
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Aug 2020
Dear Guest, We are delighted to know that you enjoyed your stay with us and thank you for your positive feedback, we have made several changes to our restaurant service to ensure safety and security of all our guests, we continue to improve based on guest feedback, Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 24 Sept 2020
Dear Guest Thank you for your 5-star rating, we hope to receive your esteemed custom again in the near future Best Regards

8/10 Good

Tamasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 19 Aug 2020
Dear Tamasine, Thank you for taking the time to give us your positive feedback Best Regards

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small car park at a premium price.
Underground car park wasn't available so had to use the small car park at the side of the hotel. I was lucky as someone was pulling out of a space on my second pass so was able to park, however, no other car park is available if you don't find a space so would have to find one quite far away. To top it all the hotel charged me £16 for the privilege.
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 12 Aug 2020
Dear Jonatan, Thank you for taking the time to give us your feedback, the small car park at the side of the Hotel is owned by the hotel as well, we were in the process of fogging our car park for additional sanitization which is now completed, car park charges are standard and clearly illustrated on all of our websites Best Regards

2/10 Terrible

Krzysztof

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rubbish Hotel cheerful but not cheap !!!
Rooms are very small and far from clean ( broken paint on the walls dirty walls etc). The check in was a nightmare they asked me to pay refundable deposit not sure why and what for but most of the scam wis in the location the hotel is not in Heathrow is in Hatton Cross I should ask for my money back awful stay and very unfriendly staff
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear Krzysztof, I am not sure if you have reviewed the correct hotel, Atrium Heathrow is a brand new hotel, it is not even possible to have dirty walls or paint coming off, all 4-star hotels ask for a pre-authorization at check-in, staff would follow a standard hotel policy, our standard rooms are 21 square meters which are among the largest within Heathrow area and comp set

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Relations Manager on 11 Aug 2020
Dear P, Thank you for your positive feedback Best Regards