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"We recently stayed at the Mountain Heritage Hotel and unfortunately our experience was quite disappointing, particularly given the expectations set by the property. We booked the corner suite, which was advertised as a premium offering, however the room was not well maintained. The “jetted tub” appeared unclean, as though it hadn’t been properly serviced in some time. The fridge was not functioning, and amenities listed in the property details, such as slippers, were not provided. While the room itself has an older style, it felt neglected rather than charming, and overall cleanliness was lacking. The carpet also seemed poorly maintained, with noticeable dust affecting comfort. Service at breakfast was another letdown. I waited approximately 30 minutes for a coffee, during which time the barista/bartender served another guest and proceeded to make a cocktail without acknowledging me at all. A simple acknowledgement would have gone a long way. That said, the property itself is beautiful and the views from the restaurant are genuinely stunning, which was a highlight of our stay. Overall, while the location and setting are impressive, the cleanliness, maintenance, and service fell well below expectations and need significant improvement. Will not be staying here again."

"The room was great. It was clean and comfortable. Staff were friendly. "

"Exceeded expectations. Spacious, clean, well equipped, comfy bed, close to bushwalks, and cafes/village, peaceful, quiet, fab fireplace, awesome spa, pretty trees. Nice staff. Excellent. Thank you! "

"Everything about this hotel was spectacular right down to the staff and amenties such a beautiful location if i didn't already have a wedding location sorted I would 100% chose the Crowne Plaza 10/10 definitely would recommend to my family and friends and would come back and stay again loved loved loved my stay"

"Great pet friendly cabin. Lovely staff on arrival. Park is quiet and has lots of residents."

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"Everything was fine except the fire alarm going off at 7:30am and most of the breakfast items were very old and some fruit rotten. Breakfast wasn’t a pleasant experience at all. I recommend eating elsewhere if you stay at this hotel."