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"The location and the staff"

"As a cornish resident we noticed a cheaper last minute deal through hotels.com . Excellent greeting at the gate, the chap gave us a map and a clear explanation of the grounds and access to parking. We arrived a little early and left the car while then visiting the town and harbour. Walk down was simple enough. Walk back took a bit longer as a long steady hill. Check in was quick and all staff were super polite. The room was really spacious and clean. Bathroom was large with a big shower. Only disappointment was no black out blinds or curtains which meant we were awake early. Bar was nice although a little quiet. The grounds and other amenities looked really good. Lovely view of the harbour from the road around the castle. Didnt have breakfast so cannot comment. Lovely stay. Will keep an eye out for future deals. "

"The staff was wonderful, the breakfast was excellent. The bed was a little uncomfortable, but overall the experience was very positive."

"Thank you for an enjoyable stay - the view of the sea from our room was amazing!"

"I've written such a positive review as i was supporting a visually impaired young adult with a physical disability also, from tim of check-in to time of departure the staff went above & beyond to make it an enjoyable stay with kindness & consideration for our needs. It's an old building but has plenty of character, the rooms had the best sea view you could ask for. Everything was clean and well presented in both rooms, we couldn't have asked for more. We had our evening meal & breakfast at the hotel, both where enjoyed with a fair choice and a fair price, service was also super friendly. Really couldn't have asked for more from start to finish, i would recommend and love to stay again. Well done to The Queen's Hotel ☺️"

"The hotel was so disappointing, the veiw of the sea from the bedroom window made up for the intial shock of this delapidated exterior, interior and even a basic hostel would have had more to offer. Everything needs replacing and gutted. Our room was clean but had splashs of white paint over the most stained carpet ive ever seen! The walls had bern painted but with two different shades of grey halfway down, the bathroom was clean but only had half a shower screen attached. The bed......my side was fine but my husband had terrible aches in the morning, bedding was clean but i dare not check under the mattress protector! Oh and no Tv channels available but the kettle did work, would i stay again,.no, but when its been revamped then i surely will."

"I was In a back room right on the road so very noisy. Generally good location for st Ives and SWCP. Good for my requirements of 1 night B and B."

"The staff is exceptional! I have come to this hotel many times in the past 30days and have always been received warmly and professionally. Top marks for the location ( 3 minutes walk from Train Station ). The rooms are very clean and normally have a Smart TV with all the VOD channels."

"Good and secure parking, we arrived on motorcycles. Staff very friendly. My room was very clean and comfortable, there was though a small staircase to the bathroom which may not suit some people. The bed was large and comfortable. Due to the shape of the old building, access to my room was up and down sets of stairs and through numerous doors which could be an issue for old or infirm persons. No porters available to take bags. Carpet in the dining room was worn creating bumps that could become a trip hazard to some. "