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"The Fairmont Empress is a five star hotel. The staff are amazing, the area is amazing, the hotel itself is impressive. Do yourself a favour and spend a couple nights. Be sure to attend High Tea. "

"First, when I was checking in, they upgraded me to a better room- what a lovely surprise! The room was very nice, and the view was nice too. They made sure we understood how to access the parking area, and showed us some areas in Victoria that I was interested in on the map. If I had one small issue, it was that their pillows are very big and dense- not something I am used to- I likely should've asked if they had softer ones available. Everything else was FABULOUS!"

"What we liked most about this property was that it was perfect for sharing with another couple, with each of us having our own bedroom and bathroom. The location was great—close to everything we needed—and the unit was well equipped. It took us a little while to figure out the dryer since it wasn’t heating up, but we managed fine. Parking and check-in/out were easy."

"Scenic location and very spacious room with full kitchen. Bit of a drive to most services."

"The client services were excellent, staff attentive and extremely accommodating. Suite was well laid out, good use of space, and comfortable bed and bath. Enjoyed the calm quiet atmosphere. Would choose this hotel again. "

"Our room was a suite (with balcony), and it was the nicest suite I have ever stayed at besides Toledo (Spain) and the most prestigious hotel suite in San Francisco, CA. It was 2.5 blocks easy walk to the Harbor and the Empress where we had high tea reservations. The staff (immigrants from Philippines and Wales) were highly professional, helpful, efficient, and wonderful! The large kitchen was fully equipped, including a washer and dryer (summer amazing), and I was most impressed with the recycling bin with 4 types of recycling options. Hotel also had the first composting bin I have ever seen, which we happily used… Most impressive and environmentally friendly! Only negative was the traffic noise from idiots with loud mufflers: closing windows eliminated the noise. Loved all the window blinds that kept room dark so I could sleep in, after a long days travel. In sum, this was one of the best suites I have ever stayed at. Very highly recommended! "

"Lovely big house with plenty of space for all of us. Well-appointed rooms, and a spacious and convenient kitchen for all us foodies/cooks in the group. We appreciated there was some backyard space as well for eating outside."

"Extremely convenient to downtown and all central areas. Lovely facility with very clean and well maintained rooms. Worth the price. "

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