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Reviews of Sari Pacifica Hotel, Resort & Spa Lang Tengah

4 out of 5
Sari Pacifica Hotel, Resort & Spa Lang Tengah
Pulau Lang Tengah- Lot 60, 63, R 218 Pasir Besar, Lang Tengah Island, Terengganu

Reviews

6.8
Rating 10 - Excellent. 11 out of 83 reviews" "
Rating 8 - Good. 35 out of 83 reviews" "
Rating 6 - Okay. 19 out of 83 reviews" "
Rating 4 - Poor. 15 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

6.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

jacqline lena

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
If not for the friendly & accommodating staff, this place will not get any ratings
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel is okay until my checkout date. I’m not sure if this hotel fall or not but the arrangement of the boat to the land was so terrible. Hotel arranged the SMALL boat to pick us up and the weather was so bad , there was a rain all the way to the land and it forced driver to speed up the boat. It was really hurt when we met with the big wave and I fee like being in the roller coaster. Can you imagine that? And this is my first time going to this island. I was worried about our safety and yes we were getting WET, our stuff and bags were wet. I don’t know who should I blame to so I went to the the counter that selling the ticket once arrived at the land, the lady so very rude to us, she didn’t care and just said that “ I told you already not to take the boat in the evening “ Well, was that our fail ? I understand that arranging the small boat with the small group will save the cost a lot but please take care guest’s safely too ! and during the ride, we didn’t have any thing to cover us ! I’m so upset and our lower body are pain now. Please do something Thank you.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place on this island, direct at the best spot on that island. The employees are really friendly, it was a pleasure to stay there.
Stayed 5 nights in Sep 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall very satisfied with your stay and it is always through such feedback that motivate us to improve better from time to time. We sincerely look forward to welcome you back soon with yet another pleasant experience.

8/10 Good

Afiqah, Selangor, Malaysia

Travelled with family
Liked: Staff & service, amenities
The location is great. The overall condition of the property is a bit run down, but everything's still fine & in order. Overall cleanliness is good, but I feel the toilet could be cleaner. Our budget room came with buffet breakfast, lunch & dinner which was mostly good. I strongly feel that they should clean up behind their property. The trail to the other beach that starts at the back of the resort is full of their unused or possibly even stuff for replacements; perfect breeding grounds for mosquitoes.
Stayed 2 nights in Sep 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We will convey all the comment to our respective department. Thank you

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, need better brunch/food options
Stayed 2 nights in Aug 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We will convey all the comment to our respective department. Thank you

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location... rooms need some upgrading. But overall it was worth it.
Stayed 2 nights in Aug 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We will convey all the comment to our respective department. Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Overall is ok but the hotel might need some maintenance.
Stayed 1 night in Aug 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We will convey all the comment to our respective department. Thank you

8/10 Good

EW

Travelled with family and small children
Liked: Staff & service
The people who ran the place (the staffs) are friendly and most are helpful. The room is kind of aged, and the meals, however, was disappointing. They need improvement on the meals, they are very bland and mundane to have the similar dish daily, it feels cheapskate and akin to meals in penitentiary (like those you seen on TV), e.g. their pasta sauce is just plain tomato sauce with bits of tomatoes, no mince meat or whatsoever. The only better meal you could have was their Saturday night BBQ dinner. You guys have so much to offer, but really need to buck up and improve. Also bits of rubbish are everywhere, do dedicate someone to clean up the beach and resort areas daily, and also educate visitors on the environmental impact.
Stayed 4 nights in Aug 2019
Response from Akhmar on 19 Sept 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We will convey all the comment to our respective department. Thank you

6/10 Okay

Alejandro

Travelled with family
Liked: Staff & service
Disliked: Amenities
Location is great! But maintenance is not! Lack of service
Stayed 2 nights in Jul 2019
Response from Akhmar on 17 July 2019
Dear Alejandro, Thank you for staying with us. We will address the matters to higher managment and share with the staff. Regads

8/10 Good

JB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to escape. Nice clean accommodations and lovely staff enhance this beach get away and lagoon beyond. The food was good and bar nicely situated to enjoy the sunset with a cold beverage. Wonderful place to have a low key family get away, even with teenagers. Oh, and the snorkeling and beach are fantastic no matter high or low tide. A place to not miss is you want a great stay away from it all.
Stayed 4 nights in May 2019
Response from Akhmar on 31 May 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall very satisfied with your stay and it is always through such feedback that motivate us to improve better from time to time. We sincerely look forward to welcome you back soon with yet another pleasant experience

8/10 Good

lalie

Liked: Staff & service
Location location location
Stayed 4 nights in Apr 2019
Response from akhmar on 19 Apr 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall very satisfied with your stay and it is always through such feedback that motivate us to improve better from time to time. We sincerely look forward to welcome you back soon with yet another pleasant experience.

8/10 Good

james, kedah

Liked: Staff & service
Stayed 1 night in Sep 2018

4/10 Poor

Sparky

Disliked: Property conditions & facilities, room comfort
great setting, resort needs new management
air con remote not working, kettle not working, bulb gone, a swarm of ants in bathroom... and then RATS in the villa, bitten by fleas... they moved us straight away, but no apology... new room... leaking roof in the bathroom... hot water took AGES to come through... phew! the staff are friendly and they do try... the place is great with excellent snorkelling around the island... but the rats and fleas really sucked. the place needs new management.
Stayed 7 nights in Sep 2018

6/10 Okay

Anne, Guildford

Family trip in Malaysia
We stayed in the budget accommodation which was clean and adequate. The facilities are very basic and dated, but the surroundings are picturesque. The beach was clean, but needs clearance of dead coral, to make going into the sea more inviting. The staff's services are second to none and they made the stay most enjoyable. Food is catered mainly for locals, with plenty of spicy dishes, meal in meal out. However, this is compensated by its Ala cart menu, simple but not expensive. Overall its a lovely place to completely relax, on the negative side the wifi is very hit & miss, with more misses than hits.
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel!!!
This hotel is so run down and in desperate need of an upgrade. Do not book the budget rooms! Reception staff were poor and said they could not upgrade us, despite offering to pay! On the positive side, hotel is in a good location and restaurant & bar staff were excellent!
Stayed 3 nights in Jul 2018

8/10 Good

Constance, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
(Séjour dans une villa jardin) Notre séjour à l'hôtel Sari Pacifica s'est très bien passé. Bien que je ne qualifierai pas cet hôtel de "resort", la chambre était agréable (mobilier un peu trop imposant) avec une salle de bain très grande et lit double très confortable. La clim marchait bien également, contrairement à la wifi qui, bien que gratuite, ne marchait absolument pas (à n'importe quelle heure de la journée). Le personnel était serviable, agréable et souriant. En revanche, je ne recommande pas les chambres "budget". Nous avons eu l'occasion d'en visiter une et la qualité globale de la chambre n'a rien à voir avec les villas. En ce qui concerne l'environnement de l'hôtel, la plage est magnifique, vaste et propre avec beaucoup de transats.
Stayed 3 nights in Jul 2018

4/10 Poor

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rats...do I need to say anything else?
What to say about a hotel that has rats? Yes, I a not kidding. Rats anywhere during the whole night. I could not sleep during the 4 nights I stayed there because I heard the rats walking through the roof. Some of them even invaded my room and my friend's room. Nice and helpful friendly staff but how can they fight against rats??? I hope I will never come back.
Stayed 4 nights in Aug 2017
Response from akhmar on 9 Jan 2018
Thank you for your feedback, we will convey the information to upper management

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful location but !!
Beautiful location but resort showing its age, the basic rooms are in bad shape and are in need of some refurbishment. The staff were helpful but can only do so much with the resort in need of a serious update.
Stayed 4 nights in Oct 2017
Thank you for your comment. We will highlight the feedback to management. Thank you

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Great for getting away from crowds & the rat race
Hotel is a bit tired but clean. Service was excellent, they catered to our requests and also assisted us with down wifi connections. Food was adequate and could do with a varied menu day to day
Stayed 3 nights in Aug 2017

6/10 Okay

grace

Disliked: Cleanliness, staff & service
bad service.
front desk almost gave my US passport to someone else with blond hair. restaurant service was not good, too many flies, and no glasses or fruit left after Chinese tours sat down. I had to get my own water 3 times. bug bites in the bed. power outage every day between 4-6pm, no hot water or A/C.
Stayed 2 nights in Jul 2017

10/10 Excellent

Skhan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great view
A quite place,close to nature,having a beautiful view, a great sunset spot.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
great location, quite
friendly and helpful staff

8/10 Good

Scampytails , Canada

Liked: Cleanliness, staff & service, room comfort
Six days in Paradise!
We had an incredible stay at the Sari Pacifica and would return in a heartbeat. The snorkeling is unbelievable. The blue coral garden about 30 metres off the beach is stunning. Definitely do the boat trip to Batu Bulan for snorkeling as well. The staff is friendly, sweet and helpful. The rooms could use a little updating. But the dining area and reception are top notch with fantastic decor. The food is delicious! The buffets offer a lot of variety but the a la carte menu is worth trying out as well.

6/10 Okay

Rashi

Liked: Cleanliness, staff & service
Clean and convenient
Decent hotel with all amenities

4/10 Poor

Chungyen

Disliked: Cleanliness, staff & service, room comfort
Not recommend.
Very old and expensive. The furniture is almost corrupted. But I enjoyed diving at Lang Tengha island.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The beach, sea is wonderful.
The resort is a bit aged, but the staff is fantastic, so it made up for other short coming. The beach and snorkeling experience was wonderful.
The sunset view

6/10 Okay

Marcin, Poland

Disliked: Staff & service
"Paradise Island", or rather sort of.
Maybe I had other imagination how such hotel may look like, ar this one could be other. My pros: 1. Although check in time was 3:00 pm, the room was ready at 12:00. There is no safe (cheap) way to get to the island, than to arrive ~11:00 am. No extra costs due to early check-in. Nice. 2. Personnel of reception desk was nice and helpful. Not many guys from staff were like this. 3. Kitchen boss. The guy is one of the best - interests in everything what happens in kitchen, from breakfast to the dinner. If I could I would give him bonus. 4. Calm and relatively long beach - no problem to find a place at any time of day. My cons: 1. Waiters. Once we sit on one place, we were forced to change the table, as it was already prepared for someone other (empty room, no "Reservation" marks etc) 2. Menu list. You are on island 30km from land, you ask for some meal. Not today.Next one?Maybe tomorrow. Better if there would be a blackboard with everyday proposed meals, than menu list of which you cannot order anything and ask waiter for 3-4 times to get sth. Beer promo? But there is only 1 can left... 3. Cleaning personnel. We spend almost all day out of the room - swimming, lying on the beach. During this time service had no time to clean the room. 3 days - they always arrived when we came back from beach, not cleaned anything - only exchanging towels, toilet paper. 4. Fuel delivery - there were 30 200l cans of fuel for generator left by the beach for 4hours. We couldn go into water than.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Very Friendly Resort
The staff are friendly, helpful, generous and informative. Response is very fast, food is decent and not exorbitant. Except for mother nature bug irritants, surroundings is awesome!

6/10 Okay

NORASHIKIN

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

6/10 Okay

Halwani

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff were great they would get us anything we wanted. Diving was also very good would definately stay here again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not worth the money
Firstly, the resort's wifi is completely useless, both at the room and lobby. You need wifi when the internet service provider supports only 2G data over the mobile network. The toilet sinks were clogged and toilet bowl failed to flush. Had to call for maintenance to get it fixed. I am totally disappointed after paying so much for the chalet.

6/10 Okay

Globe Trotter, Auckland, New Zealand

Liked: Room comfort
Remote and exotic setting
Sari Pacifica on Long Tengah is a must for the adventurist. Remote, quiet and beautiful. Exotic is maybe too strong a word, but it is different. A huge, 2 meter Monitor Lizard swam in the beautiful, clean swimming pool one afternoon. Squirrels enjoyed the nuts that we put out on our veranda for them while my wife and I had our sundowner drinks right there with them! We saw giant sea turtle nests, eggs and babies with the guidance of a local Marine Researcher. The beautifully decorated rooms are spaceous and have huge spa-baths in marble tiled bathrooms. But service is in harmony with the laidback feel of the island...slow....and the rooms, restaurant, bar en pool area could have been better maintained. But as mentioned it is maybe part of the whole remote "feel" of Long Tegah Island!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Can't recommend this hotel enough... The staff were amazing and the rooms were outstanding too

8/10 Good

Frank, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
better than the reviews made it sound like

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
全身かゆくなった
部屋を変えたら最終日に身体全身痒くなり、帰って来てから二人とも病院行きでした。もう３週間立ちますが未だに治りません。
Stayed 2 nights in Aug 2020

10/10 Excellent

Halli, クアラルンプール

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの人はみんな親切で対応もすごく良かった！ 目の前がビーチで景色もすごく綺麗 冷蔵庫がないから冷たい飲み物を飲みたい時はレストランに言って氷を貰いに行かないといけなかった。 シャワーの水圧がなくて一苦労。 そこが不便だったところかな。 クラブサンドウィッチがすごく美味しかった。 周りにはホテル以外に何もないから海に入ってゆっくりするのにすごく最適。 売店もないから飲み物とかは持っていった方がいい。 WiFiあるって書いてるけどなかった。 部屋は日本のビジネスホテルと同じくらいの綺麗さかな。 汚いところがだめな私でも全然泊まれる場所でした。 また泊まりに行きたい。
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Emelie

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from Akhmar on 28 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Akhmar on 17 July 2019
Thank you for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bokade hotellet då jag hade tidigt flyg dagen efter. Bra ankomstservice med fast track genom passkontrollen.Bra rum med det man behöver för en bra natts sömn. Poolen okej, skönt med en simtur efter en lång flygning. Bra service bla blir man hämtad och lämnad i terminalen.
Stayed 8 nights in Mar 2019
Response from Akhmar on 19 Apr 2019
Hey there! Greetings from Sari Pacifica Resort & Spa, Lang Tengah Island. First and foremost, thank you for your time in writing us a review regarding your stay experience here with us. We are more than happy to know that you are overall very satisfied with your stay and it is always through such feedback that motivate us to improve better from time to time. We sincerely look forward to welcome you back soon with yet another pleasant experience.

4/10 Poor

Clara

Disliked: Cleanliness, property conditions & facilities, room comfort
Decisamente da migliorare
Struttura decisamente vecchia, andrebbero migliorati gli interni dei bungalow, poiché oltre ad essere datati, sono rotti, rovinati. La pulizia è pessima, abbiamo trovato capelli in bagno, polvere ovunque, abbiamo fatto presente al manager che ha provveduto a cambiarci la stanza perché era davvero messa male. La stanza nuova era decisamente meglio com’era pulizia. Diciamo che il buffet sta nella media sia come colazione che come pranzo e cena, nulla di particolare. Il mare è uno spettacolo grazie al cielo, anche la natura che circonda il resort è fantastica. Da segnalare l'assenza di copertura Wi-Fi nonostante fosse indicata tra i servizi compresi.
Stayed 3 nights in Sep 2018

8/10 Good

りぼん１２３, 日本　埼玉県

Liked: Staff & service
シュノーケリングが楽しい
建物は古いのですが、比較的管理はされています。明るく楽しいスタッフも多く、リラックスした時間を過ごせました。大きなトカゲ（２ｍほど）がのそのそ歩いるのにも遭遇しました。ホテル前のビーチに沢山の魚がいて、ツアーなどに参加しなくても、十分シュノーケリングを楽しめます。 宿泊客が少ない時期だったようなので、ビーチベットの場所取りなども必要がなかったのですが、混んでいる時期だと大変かもしれません。
Stayed 3 nights in Sep 2018

8/10 Good

Didier

Superbe endroit paradisiaque la plage !! juste un petit bémol le restaurant moyen...!!!!! Sinon super staf!!!
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Del resort ha solo il prezzo
I resort di Lang Tengah, oltre ad avere una posizione fantastica, sono carenti da tutti gli altri punti di vista (pulizia, qualità delle camere, qualità del cibo). Per cui il prezzo pagato x l'alloggio più quello x la barca ( ca 35 euro a persona ) sono davvero eccessivi rispetto a quello che si trova sull'isola. L'unica differenza tra il Sari e il vicino Summer Bay è che al Sari il personale è molto gentile e disponibile.
Stayed 2 nights in Aug 2018

8/10 Good

Miao, Tokyo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
素晴らしいビーチ
プライベートビーチが素晴らしいです。シュノーケルを楽しみました。魚の多さにびっくりしました。ただ、恐らく海の中で、ですがダニに刺され毎晩かゆみに悩まされました。設備は古く、綺麗とは言えませんが、ビーチが素晴らしいので我慢できるレベルです。食事はあまり期待できません。
Stayed 4 nights in Aug 2018