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Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

3.9/5 Good
564 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationKuta Beach1 min walk
Popular LocationBeachwalk Shopping Center5 min walk
Popular LocationKuta Square6 min walk
AirportDenpasar (DPS-Ngurah Rai Intl.)25 min drive

Choose dates to view prices

  • Deluxe Room, Ocean View

    4.1/5 guest room rating

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 3
    More detailsDeluxe Room, Ocean View
  • Superior Room

    4/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsSuperior Room
  • Deluxe Room, Ocean View

    5/5 guest room rating

    Room amenities

    • 28 sq m
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Room, Ocean View
  • Superior Room

    4.2/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsSuperior Room
  • Deluxe Room, Balcony

    5/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsDeluxe Room, Balcony
  • Deluxe Room

    5/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsDeluxe Room
  • Deluxe Room, Balcony

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsDeluxe Room, Balcony
  • Deluxe Double Room, Oceanfront

    Room amenities

    • 27 sq m
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Double Room, Oceanfront
  • Deluxe Twin Room, Oceanfront

    Room amenities

    • 27 sq m
    • Ocean view
    • Sleeps 2
    More detailsDeluxe Twin Room, Oceanfront

About this area

Kuta

Mercure Kuta Bali is located on the waterfront and in an area with good shopping. Finns Recreation Club and Benoa Harbour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Kuta Beach and Legian Beach. Travelling with kids? Consider Waterbom Bali and Bali Bird Park. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding.

Map
Popular Location

What's nearby

  • Kuta Beach - 1 min walk
  • Beachwalk Shopping Center - 5 min walk
  • Kuta Square - 6 min walk
  • Waterbom Bali - 13 min walk
  • Discovery Shopping Mall - 14 min walk

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive

Restaurants

  • Alang-Alang Restaurant — 1 min walk
  • Lotus Lobby Bar — 1 min walk

About this property

Mercure Kuta Bali

3.5-star hotel near the beach
At Mercure Kuta Bali, hit the nearby beach, dine on-site at Alang-Alang Restaurant or enjoy a drink at one of the hotel's 2 bars/lounges. All 130 rooms provide conveniences such as sitting areas and coffee makers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Mercure Kuta Bali offers 130 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Limited parking spaces
  • Return airport shuttle (surcharge) from 8 AM to 9 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: IDR 20 for adults and IDR 15 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Shopping
  • Spa services
  • Hot tub

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free babysitting/childcare
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian
  • Japanese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Airport shuttle service is available on request from 8 AM to 9 PM
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 35 per accommodation, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 20 for adults and IDR 15 for children (approximately)
  • Airport shuttle fee: IDR 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room safe fee: IDR 35 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Kuta Bali Hotel
Mercure Bali Hotel
Mercure Kuta Bali
Mercure Bali
Accor Kuta Bali
Mercure Kuta Bali Hotel Kuta

Frequently asked questions

Can I cancel my reservation for free at Mercure Kuta Bali and receive a full refund?
Yes, Mercure Kuta Bali offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Kuta Bali cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Kuta Bali have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight.
What time is check-out at Mercure Kuta Bali?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Does Mercure Kuta Bali provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 20 per vehicle, one-way, applies.
Where is this property located?
This family-friendly Kuta hotel is located on the waterfront, within a 5-minute walk of Kuta Beach and Poppies Lane II. Beachwalk Shopping Center and Kuta Square are also within 10 minutes.

Guest reviews

Overall score and ratings for Mercure Kuta Bali

3.9
5 - Excellent
183
4 - Good
232
3 - Okay
99
2 - Mediocre
37
1 - Poor
13
4.0
Cleanliness
4.1
Service and Staff
3.9
Amenities
3.8
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was closed because recently checked in guests were checked in by the government for a 2 week quarantine period. While it is understood that they would do that the hotel cannot have other guests staying there by law. Mercure hotel should have notified Expedia who could then notify me and arrange other accommodations. Very poor communication by the hotel and very dissapointed.

Stayed 3 nights in Jun 2020

4/5 Good

  • Liked: Amenities, property conditions & facilities

Good location but was surprised that after a week of being there our bed sheets were not changed.

Stayed 8 nights in Feb 2020

3/5

  • Liked: Staff & service

For a mercure it wasn't what we expected. I would recommend the Mercure Legian

Stayed 2 nights in Sep 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Feb 2020

    2/5

    • Liked: Staff & service
    • Disliked: Cleanliness, property conditions & facilities, room comfort
    Good service, bad infrastructure

    Towels were stinky. I complained about, but the new ones were not better. I guess the were not dried well enough. No warm water in the shower. The three stair steps in the room are illuminated. To turn these lights off, one need to know about a hidden button in the wardrobe of the room. I would have never found it myself. At least the staff is incredibly kind and helpful. Very good service all over.

    Stayed 2 nights in Jan 2020