Superior Studio | Private kitchen

Reviews of Belle Epoque Residence

4 out of 5
Belle Epoque Residence
ul. Siemiradzkiego 2, Kraków

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 97 reviews" "
Rating 8 - Good. 22 out of 97 reviews" "
Rating 6 - Okay. 2 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 1 out of 97 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Predrag, Marietta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property, very clean, with a huuuuge bath tub and very close to the center of the city. Convenient location and nice people means pleasant stay and wonderful time. Must return!! Highly recommended!
Stayed 2 nights in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Nice and clean lots of space would stay there again 👍

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Excellent :)
Stayed 3 nights in Dec 2023
Response from Maria on 6 Feb 2024
Dear Guest,It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores. Your satisfaction is of great importance to us. We hope to see you again! :)

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Great apartment, though hotels.com misleading
I chose the superior 1 bedroom apartment as Hotels.com advertise it as having air conditioning. This is important to me as I have asthma and struggle in hot weather conditions. We were disappointed to find out the website had misled us and there was NO air conditioning. Neither was there a DVD player. And don't get excited if you're from the UK and see satellite channels advertised ... the only thing we could watch in English was youtube! Thankfully we had taken our laptop so were able to watch dvd's and amazon prime. ....but, the apartment itself was excellent. Spacious, clean and in a great location just a short walk to the old town and a small supermarket a few steps away for essentials. They did provide us with an electric fan after we queried the fact there was no air conditioning. Staff are pretty elusive in this place and really only speak when spoken to. They arranged our airport transport for us and both taxi drivers were great. Would definitely stay here again ... despite having no air conditioning! Kitchen is adequately equipped, though an extra t-towel and some oven gloves would have helped. 3 dishwasher tablets were provided for our 7 night stay.
Stayed 7 nights in Jul 2023
Response from Maria on 6 Feb 2024
Dear Guest,Thank you very much for your comments! We are glad that you like our interior, cleanliness, convenient location and friendly neighbourhood with the availability of a shop in the same building. We are glad that we were able to help you organise the transfer to and from the airport and that everything went perfectly. Our recpedition is not manned 24 hours a day but if you need anything you can always call or write to us - we are happy to help, provide dishwasher tablets or a fresh towel. We are sorry if you have been misled about the air conditioning. The Superior One Bedroom Apartment does not have air conditioning. Only Deluxe Apartment are equipped with AC. We will verify the description of our offer with the partner where you made a reservation. We are grateful for any feedback as we are constantly trying to improve our services. We hope you will visit us again despite this small shortcomings :)

8/10 Good

Danuta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable modern spacious good location. For the older generation it would be much better to have walking in shower . We enjoyed our stay and we would recommended it to others
Stayed 10 nights in Jun 2023
Response from Maria on 6 Feb 2024
Dear Guest,It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores and comment. We also have apartments with walk-in shower. We hope to see you again! :)

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in a quiet park of Krakow, a short walk from the main part of town. The apartment was clean, spacious and had all the amenities you would need. I would thoroughly recommend staying here and will definitely come back.
Stayed 3 nights in Mar 2023
Response from Maria on 20 Apr 2023
Dear Samuel,We were very pleased to host you at the Residence Belle Epoque. Thank you for leaving a great review of our service. We are very pleased that you enjoyed our interiors and all the facilities available, as well as the good location close to the Old Town. We hope to see you again!Kind regards,Belle Epoque Residence Staff

6/10 Okay

M

Liked: Cleanliness, room comfort
Great base for Krakow
Good central location hotel. Tv didn’t work, safe didn’t work and even though reported didn’t get fixed. Clean and tidy hotel and perfect for what we needed it for.
Stayed 3 nights in Feb 2023
Response from Maria on 20 Apr 2023
Dear Guest,Thank you for sharing your impressions of your stay at Belle Epoque Residence. We are pleased that you appreciated the cleanliness of our aparthotel, and the favourable location providing an excellent base for exploring our beautiful city. Indeed you reported a non-functioning safe, we replaced the batteries in the lock as soon as possible and the safe was subsequently working, this was also checked after your departure. We did not receive any information about the non-working TV. Thank you for your ratings and we hope you will visit us again and then any shortcomings will be fixed.Best regards,Belle Epoque Residence Team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Perfect location and beautiful apartment!
The Belle Epoque aparthotel is the perfect base for exploring Krakow! I stayed in apartment 3 which is a superior 1 bed apartment. It had a well equipped kitchen with utensils, pots, a dishwasher and fridge and they had provided washing up liquid, a sponge, a tea towel, dishwasher tablets and tea/coffee/sugar. The bathroom has a large shower and hand soap and shower gel are provided as are hand and bath towels. There was a double sofa bed in the lounge area and twin beds in the bedroom. There was plenty of extra bedding if needed. The apartment block is less than 10 mins walk to the stare miasto and is very easy to get to the centre of town. There is a little shop right next to the apartment entrance which sells everything you will need. All of the tour operators will pick you up from this building so no need to travel elsewhere for collection for day trips etc. my only 2 criticisms would be that the beds were very firm and I didn’t sleep particularly well, the second issue being that the apartment was not cleaned while we were there and there was no mop or broom to clean the floors which had become quite grubby by the end of our stay.
Living room
Bedroom
Hallway
Bathroom
Stayed 3 nights in Dec 2022
Response from Maria on 12 Jan 2023
Thank you very much for taking the time to leave such a detailed review and share your impressions of your stay with beautiful photos of the apartment attached. We are very pleased that your stay was pleasant and the apartment fully met your expectations. Thank you for appreciating the modern design of the apartment, its comfort, functionality and rich furnishings. We do our best to ensure that the flats are also suitable for longer stays and do not lack anything.We are glad you found the location convenient for exploring our beautiful city, and the proximity to the shop around the corner was an added amenity to your stay. Thank you also for your critical comments. Regarding the hardness of the mattresses, this is a very individual issue, we realise that it will not be ok for everyone. However, regarding cleaning, we would like to clarify that we are not a typical hotel and do not provide a daily cleaning service. Cleaning is provided for longer stays or at the guest's request. In each flat, a small broom and dustpan are prepared in the cupboard under the sink :)Thank you once again for your positive feedback and any comments. We look forward to welcoming you again!

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Great Apartment
What a great find in Krakow, a 10minute walk into the main square but good to see somewhere other than just the square. Apartment was spotless, modern and looked brand new. It also has everything you could want for a 3day stay to a 3 week stay. Apartment is in an old look building but once inside the apartment it was really modern and spacious, we were in block A on the 3rd floor which could be a problem for some as there was no lift in this block. Bathroom was spotless and looked brand new, but the shower is another small issue that could do with a re-think but everything else great. ( Shower would not stay up and only a small glass screen that when using got the floor wet. Kitchen had all the essentials but as we were only there a few days so really only used the dishwasher and fridge. TV to both lounge and bedroom but could not find many English channels We were able to store our luggage while waiting to be picked up and also noticed that there is a room downstairs that has washing machines, irons a sauna and also a shower if needed. Would definitely look at this apartment again if going on a return trip to Krakow
Stayed 3 nights in Dec 2022
Response from Maria on 12 Jan 2023
Thank you very much for taking the time to leave such a detailed review and share your impressions of your stay. We are very pleased that your stay was pleasant and the apartment fully met your expectations. Thank you for appreciating the modern design of the apartment, its comfort, functionality and rich furnishings. We do our best to ensure that the flats are also suitable for longer stays and do not lack anything. We are pleased that additional amenities such as a extra TV in the bedroom and the possibility to use of a washing machine, dryer and iron in the common room were appreciated by you.As for the English channels, they are mostly information channels available. Thank you for your comment about arranging a shower in the bathroom, we will try to resolve this to protect the floor. We have apartments in two buildings, one of which does not have a lift. If this is a problem for Guest we always try to help it.We are glad that with our convenient location close to the city centre you were able to get to know our beautiful city better and went further than the Old Town. We very much appreciate tourists who explore new places on their own, we hope you enjoyed it. Thank you once again for all your kind words and comments. We look forward to seeing you again in the future!

6/10 Okay

E

Liked: Cleanliness, room comfort
Good….but….
This was a perfectly ok stay. The room was as described and very clean. Check in was not via reception as they have limited their hours but self check in. That’s fine. Not what was advertised but the instructions were very clear and ok. The hotel is unfussy and suited our needs but if you are looking for frills then this is not the place for you. The location was excellent. Their is building work opposite which is not their fault but does create some noise. Luggage storage which was important to us was in a corridor rather than secure but there was no issue. These are tough times for the hospitality trade and the Belle Époque is probably suffering like most places. Would recommend with reservations.
Stayed 2 nights in Aug 2022
Response from Maria on 14 Sept 2022
Thank you for sharing your review of your stay at Belle Epoque Residence. We are happy that you found your stay pleasant and that the apartment and the favourable location met your expectations. We are also glad that the self check-in did not cause you any problems and that our instructions were clear enough for you. Indeed, the pandemic has had a strong impact on the hotel business and we have need to provide a new method of online guest services. Fortunately, things are better now and we try to ensure that our guests always feel welcomed and cared for. Unfortunately the renovations in the neighbouring building are out of our control, we can only apologise for the noise. Please note that we are not a typical hotel and do not have luggage room facilities. However, we always try to help as much as possible. Thank you for all your feedback and comments, it is very valuable to us and helps us to improve our service. We look forward to seeing you again.

10/10 Excellent

Yoliana

Liked: Cleanliness, room comfort
Great Krakow bolthole
Location is great, in quite residential area in Krakow city center, the apartment is in perfect condition, spacious and comfortable for a long weekend stay, with secure entrance, limited hours reception, minimarket downstairs with more amenities a short walk away, would definitely stay there again on my next trip to beautiful city
Stayed 3 nights in Jun 2022
Response from Maria on 29 June 2022
Thank you so much for sharing your feedback and giving us the highest ratings. It was a pleasure to host you with us. We are very happy that your stay at Belle Epoque Residence met your expectations in terms of the equipment and decor of the apartment, the location close to the historical center of Krakow but in a quiet area. We are glad you found the amenities such as the store around the corner and the nearby cafes as an additional advantage. We hope to see you again.

10/10 Excellent

Reece

Liked: Cleanliness, room comfort
AMAZING APARTMENT
Easy access, apartment was amazing, communication between owner was great, I would recommended this apartment it’s got everything you need and a short 7 minute walk to the square
Stayed 4 nights in Feb 2022
Response from Maria on 29 June 2022
Dear Reece, thank you for choosing Belle Epoque Residence Krakow for your stay and for reviewing us with the highest remarks. We are glad to know that our apartments, location and staff have met your expectations. It was a pleasure to host you here and we invite you to visit us again!

10/10 Excellent

Zhivko

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2021
Response from Maria on 29 June 2022
Thank you for your high score! We will be glad to see you again in our hotel!

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Response from Maria on 24 Sept 2020
Dear Katherine, thank you for choosing Belle Epoque Residence for your stay and for reviewing us with the highest remarks. We are glad to know that our apartments have reached your expectations. It was a pleasure to host you and we invite you to visit us again!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Natalia on 29 Jan 2020
Thank you for your high score! We will be glad to see you again in our hotel!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely decorated apartment. Many thanks to Mateus on the front desk really tried to help us access English speaking channels on the smart TV, essential for evenings with young children.
Stayed 3 nights in Dec 2019
Response from Mateusz on 18 Dec 2019
Dear Guest, Thank you very much for such a good opinion! We are glad to hear that your stay in our Belle Epoque Residence was grateful and the apartment meet with your expectations, I hope the children are satisfied too :).We are always trying to provide the best possible assistance for our guests. We would like to invite you to visit us again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
1 bed apartment for 2 of us. Lovely spacious rooms with modern decor that would comfortably accomodate 3 adults. Spotlessly clean throughout. We were on the ground floor but rooms are triple glazed so nice and quiet . Good location - a 10 minute walk into the square. A well stocked convenience store next door. Would happily stay at Belle Epoque again
Stayed 3 nights in Nov 2019
Response from Zofia on 22 Nov 2019
Thank you for choosing Belle Epoque Residence, writing a review and giving us such amazing score! We are very happy that you've appreciated the look of our apartment and its cleanliness. We are also glad that you liked the location of our facility. We hope that you will visit us again! :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless, very modern, friendly helpful staff. Close to centre
Stayed 4 nights in Oct 2019
Response from Maria on 10 Oct 2019
Thank you for choosing Belle Epoque Residence and sharing your opinions and points given. We are very pleased that your stay with us was pleasant and the apartment, our staff and location met your expectations. We strive to make our Guests willingly come back to us - we invite you again and also your family and friends :) Best regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Maria on 1 Oct 2019
Dear Guest, thank you for choosing Belle Epoque Residence for your stay and for reviewing us with the highest remarks. We are glad to know that our apartments have reached your expectations. It was a pleasure to host you and we invite you to visit us again!

10/10 Excellent

Alistair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option, including for a longer stay
Nice, spacious apartments, fully equipped, all done to a high standard. Additional ordered breakfasts are huge. Staff are friendly and helpful.
Stayed 5 nights in Sep 2019
Response from Dominika on 10 Sept 2019
Dear Alistair, thank you for taking the time to leave us a review and for rewarding us with high remarks! We are glad to know that our apartment have reached you expectations and you had an enjoyable stay. Thank you for appreciating our staff! Thank you for choosing Belle Epoque Residence. We invite you to visit us again!

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be aware that the bathroom is on the first floor of the penthouse flats and Fedro is on second floor
Stayed 2 nights in Aug 2019
Response from Maria on 2 Sept 2019
Dear Guest, It was a big pleasure to host you here at the Belle Epoque Residence! Thank you for good results. Indeed, the bathrooms in the mezzanine apartments are on the lower level, which results from the building design and plan for the arrangement of the rooms. We hope to see you again! :)

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Joanna on 13 Aug 2019
Dear Guest, we would like to thank you for giving us the highest remarks! We are glad that you rated highly your stay at the Belle Epoque Apart Residence! We hope that you visit us again!

10/10 Excellent

Verified traveller

Stayed 15 nights in Jul 2019
Response from Maria on 4 Aug 2019
It was a big pleasure to be able to host you here at Belle Epoque Apart Residence! We would like to thank you for your great scores. We hope to see you again! :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very friendly and it was a very nice and clean room. I would definitely go back. There was a little miscommunication with our room at first, but they remedied the situation quickly and to our benefit. We really enjoyed our time.
Stayed 1 night in Jul 2019
Response from Joanna on 27 July 2019
Thank you very much for such a high score and very positive feedback. The fact that you are sure that you want to come back to the Belle Epoque is a reward for our whole team. We are happy that you liked your stay with us, appreciated the apartment and its cleanliness. We would like to also thank you for the nice words about our staff. We are glad that we managed to resolve a little miscommunication and that in general you were satisfied and rated us positively. We are looking forward your next stay with us! :)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Very clean, new, and modern. Service was great as is the standard in Poland we have discovered through traveling here. Convenience store is next door and downtown is an easy 10 minute walk. No complaints. I would love to stay here again.
Stayed 5 nights in Jul 2019
Response from Agata on 14 July 2019
Thank you for such good notes. We are glad that you enjoyed our apartments and the location of our facility. We hope to welcome you back at Belle Epoque Apart Residence!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Maria on 15 July 2019
Thank you very much for giving us such good remarks and appreciating our facility. We also hope that you had a wonderful time in Kraków and you would like to visit us again! :)

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Quiet,modern apartment
Beautiful, quiet, clean and spacious one bedroom apartment much as advertised. Helpful staff, English speaking. The apartment has no air-conditioning so it can get hot at times, but a fan is provided. The building is located in a rather drab street with a ten minute walk to restaurants and transport, and a little further to the old town. There is a small shop next door.
Stayed 4 nights in Jun 2019
Response from Joanna on 5 July 2019
We would like to thank you for giving us such a good score and for sharing your opinion after your stay. We are glad that you appreciated the location of our aparthotel and the apartment itself - especially its decor and cleanliness. We are very happy that the service of our staff has met your expectations. Please keep in mind, that we also have apartments with air conditioning in our offer. In the future we recommend choosing one of this during the summer. Neverthless we hope that your staying with us was pleasant and you will visit us again :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every respect. The room was perfectly presented fulfilling every need. The amenities were spotless And Location excellent. The staff were friendly and courteous and the residence is a credit to both staff and Management.
Stayed 3 nights in Jun 2019
Response from Joanna on 25 June 2019
Thank you very much for the highest remarks and your words of appreciation. Your excellent review is source of satisfaction for our entire team. We are happy that we met your expectations regarding the apartment, its amenities and location. We are also glad that you have appreciated the professional service and courtesy of our staff. It was a pleasure to host you here at the Belle Epoque Apart Residence and we hope that you will visit us again! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow
Great place. Very spacious apartment with a great view of the garden. Nice shower. Close to Old Town and park. Wifi included.
Stayed 8 nights in Jun 2019
Response from Maria on 19 June 2019
Thank you for giving us such a great review! The satisfaction of our Guests is always a best reward and source of motivation for our team. We are glad that we have met you expectations of the apartment, location and all amenities available. We are looking forward to host you again at the Belle Epoque Apart Residence!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class, thanks
I'll keep this short as I did a review on "that other site", but well deserving a top rating across the board and highly recommended.
Stayed 2 nights in May 2019
Response from Ania Reception on 5 June 2019
It's been a pleasure to be able to host you here at Belle Epoque Apart Residence – we’re extremely happy to see that you've enjoyed your stay with us and we also highly appreciate your lovely gesture of leaving your flattering opinion on both websites. Thank you very much and we are looking forward to see you again! :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Exceptional value for money, clean and modern apartments close to the centre of Krakow. The staff were very pleasant and helpful. Would definitely stay again.
Stayed 3 nights in May 2019
Response from Joanna on 30 May 2019
Thank you for giving us great review and the best remarks. The satisfaction of our guests is always a reward and source of motivation for our team. We are glad that we have met you expectations of the apartment and its location. Thank you also for the words of appreciation for our staff. We are looking forward to host you again at the Belle Epoque Apart Residence!

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Joanna on 23 May 2019
Dear Quinn, It has been a pleasure to host you here at "Belle Epoque" Apart Residence. Thank you very much for your feedback and such great score. We are very happy that your stay was pleasant and that you felt comfortable with us. We invite you to visit us again! :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
superb accommodation, great location, all amenities catered for. very comfy stay.
Stayed 5 nights in Mar 2019
Response from Joanna on 26 Mar 2019
Thank you very much for sharing your experience and giving us the highest remarks. We are very glad that we met your expectations of the stay, and especially that you were pleased with the facilities and location. I hope that your had great time in Kraków and that you will visit us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Joanna on 23 Mar 2019
Dziękujemy za przyznanie naszemu obiektowi najwyższych ocen. Cieszymy się bardzo, że spełniliśmy Państwa oczekiwania. Dokładamy wszelkich starań, by nasi goscie miło wspominali wypoczynek w Belle Epoque. Serdecznie zapraszamy ponownie! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well equipped apartment. Clean and tidy. Friendly staff. Overall a very enjoyable stay in an apartment close enough to the main Old Town hub. We booked tickets to Auschwitz via the apartment. Whilst this was easy enough, one thing I would say is that the staff didn't give us quite enough information regarding the trip (e.g. to make us aware that only small bags are allowed throughout the visit. If we had known this beforehand we would have packed accordingly). Otherwise, a pleasant trip.
Stayed 3 nights in Sep 2018
Response from Wiktor on 19 Sept 2018
Thank you so much for choosing Apart Residence and sharing your opinion with us, which will definetely improve quality of our services. We are glad that You enjoyed Your stay as we do our best for the sake of our guests. We hope to see You again!

10/10 Excellent

Wendy

Planned last minute trip to Kraków. Apartment very conveniently located in a quieter part of town. Very clean and spacious. Kitchenette was well equipped. Staff very friendly and helpful. The reception is manned from 8am to 10pm. Next door small supermarket for essentials. Would highly recommend
Stayed 4 nights in Sep 2018
Response from Maria on 21 Sept 2018
Thank you for choosing Apart Residence and for sharing your opinions and given points. We are very pleased that your stay with us was pleasant and the apartment, its staff and location met your expectations. We strive to make our Guests willingly come back to us - we invite you again and also your family and friends :) Best regards!

10/10 Excellent

bili

perfect place for families at Krakow
We found it clean and had good amenities. The location is perfect, with parking next to the apartment. The reception were very helpful & nice
Stayed 1 night in Sep 2018
Response from Maria on 21 Sept 2018
Thank you very much for sharing your opinion and giving us such a good rate. We are so happy that we met your expectation, especially about staff, cleanliness, good location and facilities available in our apartments. We try to care our Guest as much we can - it's good to know it has been appreciated. We hope to see you again! :)

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow before Warsaw!
NIce staff, very helpful. They are on site to welcome you. NIce apartment, modern kitchen, internet was fine. There is a sauna on the lower level. You need to give them 30 minutes notice so they can turn it on. Our apartment overlooked the street. We heard street noise most of the night and every time someone came in the door. It is in the NW part of the city a 15 minute walk to Old Town. 5-6 minutes walk to the tram line. Bus and Trams are easy to use and connect you to Old town, Jewish Quarter, Schindler's Factory. If arriving by train or bus it is a 5 walk to the other side of the mall where you can pick up a bus or tram. Mall seems to be a great place for people who are waiting for a connection. Tickets can be purchased on some tram / buses but only with coins. Most big stations have a machine at the stop that accepts all payments. For most trips all you need is the 20 min. Ticket ($2.80 Pln). Old town is fine but very touristy. Best place to stay and eat / drink is the Jewish Quarter. This place is great! Schindler's Factory is a WWII museum about Krakow, not about Oskar Schindler. Auschwitz I & II should be visited. I found it to be easier to visit than I expected. It is sad to see what went on here and in other camps, but well presented. You need a reservation to enter. If you want to go to Auschwitz I between the hours of 10 and 4 you need to have a guide (included in the price of admission). I suggest you go before 10 or after 4 and view
Stayed 7 nights in Sep 2018
Response from Maria on 21 Sept 2018
Thank you very much for sharing your experiences in Krakow and for assessing your stay at Apart Residence. We are so pleased that you liked the apartment and all the amenities in our facility that you could use. We are also happy that the staff has met your expectations and that the location has proved to be convenient for you. It is true that our hotel is close to all Krakow attractions, we are glad that you got to know our city better and its valuable history. We also apologize for any inconvenience you have encountered, we will work to eliminate them so that the next visit will be even more successful. We hope to see you again :)

2/10 Terrible

Harry, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling. This is the only word to describe the service provided by this hotel. I had booked Aparamentry TWW hotel in advance and on the day before my stay I was contacted by hotel staff to advise the electricity is not working at the hotel and alternative arrangements made for a stay at another hotel. I was provided a text message with the new details of my accommodation. On arrival into Krakow I arrived at the alternative hotel only to be given keys to another location approximately 2-3kms away. No transport provided or an offer to assist with the luggage. On arrival at this new new location only to be confused as it was an apartment on the third floor with no lift, no air conditioning and the bed sheets had stains. The location was noisy right under numerous bars and clubs that operated until 5am. I contacted TWW via a phone call and text messages with no reply. No customer service by TWW and would NEVER book through TWW nor recommend anyone booking through this hotel.
Stayed 2 nights in Aug 2018
Response from Maria on 21 Sept 2018
Dear Sir, Thank you very much for your feedback. We apologize for the late reply. We are terribly sorry that we could not have hosted you at our hotel. The reasons were independent of us, but we would like to apologize to you. When we organized alternative accommodation for you, we did not think that you would encounter such inconveniences. We are really sorry that the alternative hotel did not meet your expectations. For our part, we can only once again apologize and invite you to visit us at your next visit in Krakow. We promise that next time we will compensate all discomfort in the best possible way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
10 min walk to square nice stroll really clean beautiful apartments.
Stayed 3 nights in Aug 2018
Response from Maria on 23 Aug 2018
Thank you for your feedback! We were very pleased to welcome you to Apart Residence Thank you for giving us such a high score. We are very pleased that you liked our apartment, location and cleanliness. Come and visit us again :)

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and cosy
Lovely and clean and really beautifully decorated. Super comfortable bed and deep bath were my favourite things. Recommended.

10/10 Excellent

Ting Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Anna, TWW on 12 Apr 2018
It has been a pleasure to be able to host you here at TWW Apartments – we’re glad to see this reflected in our score. We hope to see you in a short time!

8/10 Good

Boshena, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel close to center.
Overall, it was a good stay apart from couple of small issues. The hot water went out on our last day so we had a cold shower before leaving to catch our train (very invigorating). The apartment was very small and looked quite different than what was on the photos, I cannot complain that much because I got a good deal, but that was a bit disappointing and misleading. What I did not like is plastic sheets on the beds. I can understand why they would do it, but at least should be topped by a thick underlay so you don't sleep almost directly on plastic. We had to take them off as that was too much. After that the beds were comfortable. I wish I had read about hotel sauna, I would had brought my swimmers to take advantage of it. We were in the apartment at the back and it was super quiet, but I don't think it would have been an issue even in the front apartments as the street was not busy. We walked from the railway station and it was really close, I think taking a taxi would have been an overkill unless you would have too much luggage. Overall, a nice space, lovely, helpful staff, convenience store just next door and great restaurants within few minutes walk. Check out a little place called "Cudawianki" for food and free walking tours both close to Barbican .
Stayed 3 nights in Nov 2017
Response from Anna, Apart Residence on 8 Dec 2017
We would like to thank you for visiting one of TWW’s apartments, as well as taking the time to share your thoughts on Expedia. All tips and remarks are very important to us because thanks to them we can improve the level of our services. On behalf of TWW Apartments, we apologize for any inconvenience during your stay in our apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Maria on 6 Feb 2024
Dear Guest,It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores. Your satisfaction is of great importance to us. We hope to see you again! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Maria on 6 Feb 2024
Dear Guest,It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your high scores. Your satisfaction is of great importance to us. We hope to see you again! :)

8/10 Good

Heike

Travelled with family
Liked: Amenities, property conditions & facilities
Toll renoviertes Appartementhaus fussläufig von der Altstadt entfernt. Gute Parkmöglichkeiten. Badezimmer war leider nicht zu 100 Prozent sauber. Frühstück war vielseitig und umfangreich, aber leider überhaupt nicht unser Geschmack.
Stayed 2 nights in Jun 2023
Response from Maria on 6 Feb 2024
Dear Guest,Thank you very much for your comments! We are pleased that you like our interior design as well as our good location and the available parking options. We are grateful for any feedback as we are constantly striving to improve our services. Regarding the cleaning service, we would like to apologise for the inconvenience, we will work hard to improve it. We hope you will visit us again despite this small inconvenience!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tolle Unterkunft im Stadtzentrum von Krakau. Die Apartments sind sauber und sehr stilvoll und modern eingerichtet. Wir empfehlen die Belle Epoque Résidence auf jeden Fall weiter!
Response from Maria on 12 Jan 2023
Es war uns eine große Freude, Sie hier in der Belle Epoque Residence Krakau begrüßen zu dürfen! Wir möchten Ihnen für Ihre Bewertungen danken. Wir freuen uns, dass Sie die Sauberkeit, das moderne Design und den Stil unserer Wohnungen zu schätzen wissen. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen!

8/10 Good

hsiuchih

Stayed 4 nights in Dec 2022
Response from Maria on 12 Jan 2023
It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores. We hope to see you again! :)

8/10 Good

Alae

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Maria on 29 June 2022
It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores. We hope to see you again! :)

8/10 Good

Kwangil

Stayed 1 night in Feb 2022
Response from Maria on 29 June 2022
It was a big pleasure to be able to host you here at Belle Epoque Residence Krakow! We would like to thank you for your scores. We hope to see you again! :)