2 outdoor pools, sun loungers
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Reviews of The ShellSea Krabi Luxury Beach Front Resort & Pool Villa

5 out of 5
The ShellSea Krabi Luxury Beach Front Resort & Pool Villa
999 Moo 6, Sai Thai, Muang, Krabi, Krabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 87 reviews" "
Rating 8 - Good. 18 out of 87 reviews" "
Rating 6 - Okay. 6 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Stayed 4 nights in Mar 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday
Everything was great, only few downsides - lack of variety of food, more activities needed but overal for relaxing holiday perfect! lovely beach and swimming poll! Sticky rice with mango- amazing!!!
Stayed 5 nights in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Stefan Rehm on 17 Oct 2023
Hello Adrian, Greetings from The ShellSea Krabi. We appreciate your stay and the outstanding 10 out of 10 you've shared on hotels.com. We eagerly anticipate your return visit. Warm Regards, Stefan Rehm Group General Manager The ShellSea Krabi Aonang Villa Resort

10/10 Excellent

Chen Nee

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel comfort and aesthetics are great. Enjoyed the hotel spa as well! Hotel is away from the center hype area, so if you are looking for some peace and quiet you can consider this hotel. Hotel also provides free shuttle (on a schedule) to ao nang downtown.
Stayed 3 nights in Aug 2023
Response from Stefan Rehm on 17 Oct 2023
Dear Chen Nee, Greetings from The ShellSea Krabi. Thank you for sharing your experience with us. We're delighted to hear that you found comfort and enjoyed the aesthetics of The ShellSea Krabi. It's wonderful to know that you had a great experience at the hotel spa as well.We appreciate your understanding of the hotel's peaceful location and the convenience of our free shuttle service to Ao Nang downtown. It's always a pleasure to offer our guests a peaceful retreat away from the bustling city center.If you ever decide to return to Krabi, we would be thrilled to welcome you back to The ShellSea Krabi for another relaxing stay.Warm regards,Stefan RehmGroup General ManagerThe ShellSea Krabi Aonang Villa Resort

8/10 Good

Brie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a pool villa and really enjoyed our time at the Shellsea. Mark who drove the shuttle, was terrific and friendly. The resort is beautiful. Great place to stay in Krabi, however our only complain is there was nothing to do in the evenings. It lacked atmosphere, so the only option for us was to go to town at night. The Shellsea is a bit far from town and their shuttle’s last pick up was at 6pm. We ended up finding a great restaurant with better prices near the beach in Ao Nang that had a fire show in the evenings and live music. Bummer we had to leave the resort to find some evening entertaining.
Stayed 5 nights in Jun 2023
Response from Stefan Rehm on 17 Oct 2023
Dear Brie,Thank you for choosing The ShellSea for your stay in Krabi and for taking the time to share your feedback.We're delighted to hear that you enjoyed your time at our resort and that Mark, our shuttle driver, made a positive impression. Your comments about the resort's atmosphere in the evenings are valuable, and we'll certainly take them into consideration as we continually seek to enhance our guest experience. While we aim to provide a peaceful and relaxing environment, we'll explore options for evening entertainment to better serve our guests.Should you decide to return to Krabi and stay with us again, we look forward to offering an even more enjoyable experience.Warm regards,Stefan RehmGroup General ManagerThe ShellSea Krabi Aonang Villa Resort

10/10 Excellent

Francesca, Kingston Upon Thames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort in a quite place with a private beach and two swimming pools. Rooms were clean and modern and the staff was lovely.
Stayed 4 nights in Apr 2023
Response from Stefan Rehm on 17 Oct 2023
Dear Francesca,Thank you for choosing The ShellSea Krabi for your stay, and for your kind words. We're thrilled to hear that you enjoyed our beautiful resort, private beach, and swimming pools. Clean and modern rooms, as well as the lovely staff, are always priorities for us.We hope to welcome you back for another amazing experience in the future.Warm regards,Stefan RehmGroup General ManagerThe ShellSea Krabi Aonang Villa Resort

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is very pretty, very clean, very comfortable. But it is in the middle of nowhere. If you have a car, this will not be an issue. We were only there three nights, and had never needed a car anywhere else in Thailand. You can’t get anywhere without one. They’ll call you a cab, and it will cost 2-4x what Grab costs you to get back to the hotel. They have a shuttle to take you to Ap Nang and Ao Nang ONLY, and it has very limited predetermined departure and return times. The hotel food is, unfortunately, not great aside from breakfast. There’s a place called God-Le restaurant just down the street that is idyllic and delicious. The beach at the resort is mucky and unusable at low tide. If they provided a better shuttle service, this would be a much better hotel. If it was closer to…anything…it would be a better hotel. If you’re just looking to sit by the pool and not see Thailand, or if you have a rental, it’s great.
Stayed 3 nights in Feb 2023
Response from Stefan Rehm on 17 Oct 2023
Dear Christopher, Greetings from The Shellsea Krabi.Thank you very much for taking the time to provide us with your valuable feedback. We truly appreciate your kind words regarding the resort's cleanliness and comfort.We understand that the resort's location may not be the most convenient for all guests, and we regret any inconvenience you may have experienced with the shuttle service and on-site dining. Your comments are very important to us, and we will certainly consider them as we continuously work to enhance our services.We sincerely hope that despite the challenges you encountered, you were still able to find enjoyment in some aspects of your stay and had the opportunity to explore the beauty of the surroundings. We are grateful for your choice of The ShellSea Krabi, and we look forward to the possibility of welcoming you back in the future.Warm regards,Stefan RehmGroup General ManagerThe ShellSea Krabi Aonang Villa Resort

8/10 Good

Rajasekhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Stefan Rehm on 17 Oct 2023
Dear Rajasekhar, Greetings from The ShellSea Krabi. We would like to thank your stay and the 8 out of 10 rating here on hotels.com.Best Regards, Stefan RehmGroup General ManagerThe Shellsea Krabi Aonang Villa Resort

6/10 Okay

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself is beautiful but it’s really far from everything and the restaurant in the hotel is very expensive and is only ok. The shuttle only goes in and out three times a day. The staff are very nice. If the restaurant was really good, or about a third of the price, and I wanted a very quiet holiday I would stay there again.

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

David

Stayed 1 night in Sep 2022
Response from Ekkawi C. on 12 Sept 2022
Dear Mr.WaddellWe would like to thank you for your rating, and we learned that you feel unhappy with your stayed. We are pleased to inform you that,Has got difference contract with each agency, it may not apply some conditions as you have got from another hotel, However, we would like to thank you for your stay with us. Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel - very relaxing
Beautiful hotel - very comfortable room - wonderful service
Stayed 4 nights in Jun 2022
Response from Ekkawi on 29 June 2022
Dear guest Thank you for your feedback we will share this to all of our staff, We looking forward to welcome you back in the near future.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, the staffs were absolute stars! They are extremely kind and friendly, and they do everything they can to help you :) The hotel, room and the pool were all really lovely like paradise, very clean and modern as well :) The location is a bit remote from everything so if you're someone who wants to go out all the time, you might need some extra money for taxi trips. But if you want to chill and relax, this is an absolute gem! Would defo stay there again and highly recommend to anyone :)
Stayed 6 nights in Dec 2021
Response from Ekkawi C on 14 Jan 2022
Dear Khun Lucy Thank you for you rating and feedback, we will share this to all staff. We look forward to welcome you back in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice resort. The staff were friendly and happy to assist with all tours and excursions. We liked the private beach and the adults only pool is a good option. The free shuttles to Au Nang and Krabi were a pleasant surprise and are frequent enough for flexibility. There is also a free shuttle to the grocery store just 3 minutes drive. Highly recommended.
Stayed 3 nights in Feb 2020
Response from Ekkawi C on 9 Mar 2020
Dear Stephanie Thank you for rating and comment, we will shared this to department concern as your kindness, We look forward to have a chance to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything was perfect. But restaurant food was not worth for price. However, breakfast buffet was good enough.
Stayed 4 nights in Dec 2019
Response from Ekkawu on 6 Jan 2020
Dear Guest Thank you the feedback and rating, will share this information to department concerned, We look forward to welcome you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding boutique resort
Everything about this place is excellent, both the rooms, the pools, the beach and above all, the very welcoming staff. Highly recommended!
Stayed 7 nights in Dec 2019
Response from Ekkawi on 6 Jan 2020
Dear Guest Thank you the feedback and rating, will share this information to department concerned, We look forward to welcome you back very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and staff! All facilities are new and it is a great value for money. All the staff that helped us organise our day to day activities were great - we booked a number of island tours through the hotel and every day was organised very smoothly with pick up from the hotel and for a good price. The spa is also wonderful, offering some great massages. I would 100% stay again. Thank you all for making our trip so excellent!
Stayed 5 nights in Dec 2019
Response from Ekkawi on 19 Dec 2019
Dear Guest Thank you for the rating and feedback, we will share this information to department concern, We look forward to have a chance to welcome you back very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, transportation to town not frequent. Also would be great if they add more sea food into menu.
Stayed 3 nights in Nov 2019
Response from Ekkawi on 12 Dec 2019
Dear Guest Thank you for your feedback and rating, We will share this information to department concerned.

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really lovely stay, chic and upmarket
this was a really special hotel, with great attention to detail. very calm, relaxing, up-market and chic
Stayed 3 nights in Nov 2019
Response from Ekkawi on 3 Dec 2019
Dear guest Thank you for your rating and feedback, We appricated that. We look forward to have a chance to welcome you back very soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ocean view room
ocean view room was amazing. good sport facilities. we made good use of the shuttle service into ao nang but one improvement would be to have greater capacity for this shuttle service. Food options in hotel wasn’t great (but found an amazing thai restaurant 5 mins walk which we went to for lunch 4 out of 5 days)
Stayed 5 nights in Nov 2019
Response from Ekkawi on 1 Dec 2019
Dear Guest Thank you for comment and feedback.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Ekkawi C on 13 Nov 2019
Dear Guest Thank you for the rating, we look forward to have a chance to welcome you back very soon.

10/10 Excellent

Lama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staying
The area is so quiet. Staff is friendly The room is extraordinarily clean. I’m giving them 5 stars +
Stayed 2 nights in Sep 2019
Response from Ekkawi on 26 Sept 2019
Dear Lama Thank you for the rating and the feedback, We looking forward to having another chance to welcome you to our resort again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. A bit on the expensive side, but the bedrooms are worth it. The spa is overrated. I wasn’t pleased with my massage at all and I paid US prices for it. I’m still in pain because the therapist didn’t address the kinks and knots in my body. Also, the international breakfast I ordered for room service wasn’t good at all.
Stayed 2 nights in Sep 2019
Response from Ekkawi on 20 Sept 2019
Dear Guest Thank you for the feedback and the rating, we will pass this information to department concerned,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and nice property with modern amenities. Staff is very warm, helpful and courteous. Nice and clean private beach. Definitely recommended
Stayed 3 nights in Sep 2019
Response from Ekkawi on 20 Sept 2019
Dear Guest Thank you for feedback, and rating we look forward to have a chance to welcome you back soon.

8/10 Good

Norjusni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for retreat and relax.
Excellent location for retreat. Great services from hotel staff.
Stayed 4 nights in Aug 2019
Response from Ekkawi on 7 Sept 2019
Dear guest Thank you for your feedback. We look forward to welcome you back soon.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Apr 2019
Response from Ekkawi C on 24 Apr 2019
Dear Guest Thank you for the rating , We look forward to have a chance to welcome you back very soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but terribly over priced
We stayed in 8 different hotels on our trip throughout Thailand and this was by far the most expensive and most disappointing g. The hotel was a very nice hotel, but for the price and location I would not stay here again. This hotel was 2.5X more expensive than the hotel we stayed at in Ao Nang beach, so I was expecting a whole lot more luxury and service. It is out of the touristy area and not easily accessible to anything local in Ao Nang. Save your money and book someplace else.
Stayed 1 night in Mar 2019
Response from Ekkawi C on 14 Mar 2019
Dear guest Thank you for the rating and comment, We will share this information to department concerned.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shell sea review
We hadn’t booked to stay in the shell sea and went to another hotel that was rated 4.5 star (beyond resort krabi) that clearly wasn’t. We switched hotels and got the pool side room in the shell sea. It cost a little more but tbh was well worth it. The hotel was perfect, great service, the rooms were modern and clean with excellent WiFi which is rare in these parts whilst the staff were so attentive and helpful. If we’d stayed in our previous hotel for the 4 nights then it would have ruined part of our trip but the shell sea was excellent. We’d definitely stay here again and would definitely recommend it.
Stayed 3 nights in Feb 2019
Response from Ekkawi on 20 Feb 2019
Dear Khun Ian Thank you the feedback and rating, we will share this to department concern, we look forward to have a chance to welcome you back soonest.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, but...
Shell Sea is a beautiful new resort away from the bustling crowds. The beach is private and clean. The staff was terrific. So why the "but?" The food was a big disappointment. You expect it to be pricey at an expensive resort, but that quality should match. It wasn't. We ended up buying food at a Thai restaurant in Ao Nang and asking the hotel to heat it up for us in the morning for breakfast. Although the breakfast buffet had lots of choices, the unripe fruit wasn't replenished when they ran out. Also, the internet can be improved so you don't have to log in every time you turn on your computer.
Stayed 2 nights in Jan 2019
Response from Ekkawi C on 23 Jan 2019
Dear Khun Doug Thank you for your feedback, We will pass this comment to department concern for the improvement.

10/10 Excellent

Guðbjörg, Reykjavík

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ekkawi on 26 Dec 2018
Dear Guest Thank you for the rating. we looking forward to welcome you here soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty by the sea
A beautiful property, with a few operational kinks to work out. While I would highly recommend it, patience will be of value. Also...the hardest bed I've slept in, in some time. Free paddleboarding was nice, and the two pools give some variety.
Stayed 2 nights in Dec 2018
Response from Ekkawi C on 12 Dec 2018
Dear Khun Ian Thank you for the rating and the feedback, we will share this to department concerned, we do hope to have a chance to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a pleasure to stay at the ShellSea. It was a great place to spend the end of our trip where we can be away from the hustle and bustle of the city and simply relax. The hotel had great decor, modern and very clean. The two pools had great views of the Andaman Sea and were peaceful and relaxing (especially the hammock which had the best view of it all). I also had the opportunity to enjoy the Spa on location, which was also great. And I also have to make a special mention to the customer service here at the ShellSea because it was exceptional. Everyone we encountered was so helpful, friendly and . efficient. This hotel has a great selection of activities on location that can keep you active and busy. The gym on location is small, but has pretty much everything that you need to get a good workout in during your stay (if that is something that appeals to you). Some things to take note: - There is beach access but the beach has a lot of shells that you would have to walk on so it is not one I would recommend sunbathing in. It is fun to walk on if you would like to see a lot of different crabs :-) - You are pretty far from town (long walk/short drive), but they do have a shuttle service that you can reserve which takes you to and from the hotel. If you want a place to escape from it all and just simply relax, this is a great hotel to do so.
Stayed 2 nights in Nov 2018
Response from Ekkawi C, on 12 Dec 2018
Dear Guest Thank you for the rating and feedback, we have learned that you had a great stay, we will share this to department concerned, We do hope to have a chance to welcome you you back soon.

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Ekkawi C on 20 Nov 2018
Dear An Thank you the rating you provided,

10/10 Excellent

Don, Chaing Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was EXCELLENT in ALL areas. They did not treat you as guest but as friends. The place was very well kept up and it was beautiful. If we go back to Krabi this will be the ONLY place we would stay. Well done.
Stayed 3 nights in Nov 2018
Response from Ekkawi on 12 Nov 2018
Dear Khun Don Thank you for rating and comment, we will pass this feedback to department concerned, We look forward to welcome you back soon.

10/10 Excellent

Sus, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, overlooking the beach, tranquil and away from the noisy An Nong. Yet still able to be mobile due to courtesy transport. The staff were exceptional and nothing was too much. The restaurant menu's do need to be reviewed, as well as the pricing model- especially at low season.
Stayed 8 nights in Oct 2018
Response from Ekkawi on 29 Oct 2018
Dear Sus Thank you for your rating and feedback, we will pass this to department concern. And we look forward to welcome you back to our resort soon.

10/10 Excellent

TT, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and great staff
We enjoy very much staying here. Wonderful choice. Highly recommended!!
Stayed 3 nights in Oct 2018
Response from Ekkawi on 22 Oct 2018
Dear TT Thank you for your feedback, We will shared to all staff. We look forward to welcome you back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with amazing views
Lovely hotel, staff cannot do enough for you. The meals are pricy and maybe to draw customers in during low season hotel should do some promotions on food.
Stayed 1 night in Oct 2018
Response from Ekkawi C on 22 Oct 2018
Dear Guest, Thank you for your feedback I will share to department concerned, We look forward to welcome you back soon.

10/10 Excellent

TeamSouthey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique resort and the friendliest staff
We took the Grand Pool Villa at the Shell Sea resort as the only last minute option on Expedia after we had to change our plans due to the recent Lombok earthquakes, but we were glad we did. The accommodation was clean, spacious, and private, and we couldn't fault the staff's politeness and constant smiles. The pool was fabulous and the attention from the team of maids, gardeners, security and maintenance staff was sufficient without being intrusive. Daily fresh flowers and treats were also a nice touch. The food was very good, although we did prefer eating at the various fantastic seafood restaurants in Ao Nang. We only had two criticisms, neither of which were anything to do with the resort itself. Firstly, the adjoining beach had a staggering amount of refuse, including a lot of broken glass, which rendered it pretty much unusable. This was partly due to the natural shape of the bay, corralling rubbish during storms, and partly due to it being used by a number of fishermen for boat and net maintenance. However, there were fantastic beaches a short taxi/bike ride away. The other criticism was the numerous unfriendly and arrogant French families that seemed to accumulate there, most of whom seemed to have complete contempt for everyone except their fellow countrymen, including the staff. If you can overlook these two issues you will enjoy a fabulous resort.
Stayed 13 nights in Aug 2018
Response from Ekkawi on 28 Aug 2018
Dear TeamSouthey Thank you for your kind feedback we will let our team member know, and we also look forward to have a chance to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Fusion Hotel Resort
Overall my stay with my wife at the Hotel was pleasant. We were greeted with friendly smiles from the ShellSea staff. Our guest bedroom was wonderful and spacious. One of our disappointment was that we didn't get a sea-view guest room. The beach at the resort was not pleasant to swim. But we were happy with the swimming pools & that the Hotel provides free activities and gears for the hotel guest to use. My wife & I were able to use the Kayak and bicycles to explore the island and places. The Hotel also offers free shuttle for Guest to Ao Nang tourist area. One area of improvement & feedback I want to give is for staff to pay attention to important details & special occasion to guests' request. Was looking forward to celebrate my wife birthday, I had inform through email that we are celebrating our anniversary & my wife's birthday on our stay at ShellSea. I was then informed by ShellSea they would send a birthday cake to our room. Birthday cake was suppose to be delivered to our room after we return back from our dinner at around 7pm as a surprise. But I waited over 2 hours & my wife had changed into her nightgown & felt asleep. I had to leave my guest room & approach the Front-desk to ask the cake. Staff looked stunned & apologise that they had forgotten. When the staff came over to our guest room 20mins later & knock on the door, I had to get my wife to change her attire for the staff to bring the cake in. We only ended up eating a slice of the cake as it tasted stale.
Stayed 3 nights in Aug 2018
Response from Ekkawi C. on 21 Aug 2018
Dear Guest, Thank you for your feedback, We will pass this information to department concerned for next improvement.

4/10 Poor

Esther

Disliked: Cleanliness, room comfort
Disappointing stay
It was my birthday retreat and my partner actually made some special arrangement with the resort to surprise me with a cake and some decorations in the room before our arrival. The special arrangement has already been confirmed by the staff prior to our arrival. But as we entered the room, nothing was in place and we were told that they will only set up such special arrangment on my birthday itself- which is the day that we are checking out. It wasn't as fantastic as what others review. The room that we stayed has a sewage smell and it was really very unpleasant. The issue was brought to the staff attention but nothing was done to it. There were some complimentary activities provided. However, apart from jogging and thai boxing, we felt that the other activities should be taught by a more professional instructor, especially Yoga and Tai Chi. But overall good effort to have those classes in. Gym was rather small and equipment were very limited. Mats provided was very smelly and dirty. Mosquito larvae were found in the flower pot at the counter- which we have already highlight to the staff. We received a complimentary upgrade and hoping that things will be better. But no! The outdoor Jacuzzi was not even working, the private pool was very dirty and the grass at the garden were not well trim. We really couldn't believe that a resort that considered themselves as luxury turns out to be a very disappointing stay for us.
Stayed 3 nights in Aug 2018
Response from Ekkawi on 21 Aug 2018
Dear Guest, Thank you for your feedback, We will pass this information to department concerned for next improvement.

10/10 Excellent

Chris, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very memorable stay at ShellSea!
Friendly, efficient staff (esp room cleaning). Great food to chose from, your own private beach, two pools & picturesque, natural ambience made our stay very memorable indeed!
Stayed 4 nights in Aug 2018
Response from Ekkawi on 12 Aug 2018
Dear Khun Chris Thank you for your feedback we will pass this to department concerned, We also look forward to welcome you back in other vacation soon.

10/10 Excellent

Telanie, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful resort
Stayed 3 nights in Jul 2018
Response from Ekkawi on 7 Aug 2018
Dear Khun Telanite Thank you for your feedback. we have learn that you enjoy your stayed. We look forward to welcome you back in other holiday.

10/10 Excellent

Tina, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but the beach can be a bit dirty due to the tides. The hotel is new and well maintained and the staff are very friendly.
Stayed 4 nights in Jun 2018
Response from Ekkawi on 2 July 2018
Dear Tina Thank you for your kind feedback,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, great service.
Response from Ekkawi on 7 May 2018
Dear Khun Thomas Thank you for your feedback, We look forward to have a chance to welcome you back soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new resort close to AoNang Beach
We stayed for 4 nights in April and overall had a nice time at the resort. It's obvious that everything is still quite new and in great condition, the room was sizeable and nicely decorated. The two swimming pools are quite big and two restaurants provide options for lunch and dinner. There is also a beautiful beach in front of the resort and daily activities offered by the resort can be used if you want to be active. However there are some elements, which are not quite 5 star. The AC units in the room are fairly noisy, which shouldn't be the case in a brand new resort that's positioned at the high end of the market. F&B is quite expensive, but the quality is rather average. The team in the resort are certainly friendly with the desire to create a nice experience for all guests, but some seem to lack experience. For example, you'd expect a 5 start resort to organise a motorbike on your guest's behalf rather than advising them to get to AoNang to find one. Services such as the shuttle service to AoNang are great, but the schedule is not ideal. If guests want to have dinner in AoNang, they would need to take a shuttle at 7.30pm with the only option to return at 9pm or take a taxi later at their own expense. It should rather be a 6pm shuttle with a 9.30 or 10pm return option. Overall a nice and comfy place, which could be even better with some improvements over time.
Response from EC on 2 May 2018
Dear Guest, Thank you for your feedback, we will share this info to department concerned. We look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place on a quiet beach. Impeccable grounds with beautiful swimming pools. Very attentive staff. Great buffet breakfast, one of the best ever. Excellent Thai restaurant. Perfect for our honeymoon.
Stayed 7 nights in Apr 2018
Response from EC on 1 May 2018
Dear Guest Thank you for your feedback, We look forward to welcome you back soon.

10/10 Excellent

Abb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay, about 15 mins from Ao Nang and 25 mins from Krabi. We got around renting bikes, which made the towns pretty accessible. The hotel itself was more than comfortable and the staff made it a very relaxing stay. Nothing to complain about. Beachfront and a gorgeous pool. The ocean view rooms were just great.
Stayed 4 nights in Apr 2018
Response from Ekkawi on 23 Apr 2018
Dear Khun Abb Thank you for your feedback, we will pass this info to department concerned, and we do hope to have a chance to welcome you back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2018
Response from Ekkawi C. on 20 Feb 2018
Dear Guest. Thank you for your rating, that would be so kind if you could give us more information. However we look forward to welcome you back soon.

10/10 Excellent

Shawn, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL! Best 5* Hotel In ALL of Thailand!!!
Just to give some background, I have traveled to over 54 counties and have an instagram following of 44,000+ on the instagram page of @the_traveldude and have never seen such amazing service from a hotel. Let me start by saying that the hotel is beautiful, grounds are spotless, attention to every little detail has been made. This is a BRAND NEW HOTEL! But what really makes the difference between The Shell Sea and any other hotel is THE SERVICE. From the moment we arrived we were treated like royalty with a refreshing fresh juice drink given to us at check in and the front desk staff so happy and willing to help with any request we had. The cleaning staff made sure our room was kept spotless at all times, including turn down service. Wait staff at the restaurants go above & beyond to make sure you have everything you need, drinks refilled timely, actually concerned that everything is cooked to your standards & truly pleased when you are happy with everything. It isn't just these employees, it is every employee at The Shell Sea. I have never experienced this anywhere else and we have visited several hotels in Krabi and the surrounding area. All of their employees truly seem happy with their jobs and genuinely concerned with the guests every need. Even the pool side employees kept asking if they could get us drinks while we were laying out. You NEED TO STAY at this hotel. You will not be disappointed!!!!
Stayed 2 nights in Dec 2017
Response from Ekkawi C. on 18 Jan 2018
Dear Guest. Thank you for your feedback we will shared this to department concerned, We looking forward to welcome you back.