Koutu Hotels, Rotorua

"Excellent facilities and very clean. "

"Large room easy check in"

"Fit what we needed."

"Shops etc nearby"

"The second floor was great apart from no balcony. The room looked like it had been refurbished and was nice. The dinner was great. The breakfast was okay. I would go back."

"We enjoyed our stay very much, the cabin was clean and fresh and the whole stay was easy."

"I can only say our stay overall was strange/weird. The lady who welcomes us was friendly and jhelpful. However, she didnt mention we were 'all inclusive' meaning breakfast and evening meal. As we arrived early we were keen to find somewhere to eat. She said we could order food to eat before checking in. We were given the menu which was chinese food only. We ate then our room was ready. We then went out to explore. On our return we were told dinner was until 7:45 pm and dinner was included. The menu was once again chinese only. Breakfast was very basic. Cooked food was cold. Cereal was one packet of granola. Toast was cheap white bread. Coffe was instant and you had to boil the kettle yourself. Juice was cheapest supermarket bottles apple juice. The dining area was like a second hand furniture store. Bazaar won't stay there again"

"Norrie in the Club lounge is an absolute treasure. He was extraordinarily hospitable and kind and thoughtful. Every staff member we encountered was great but Norrie really should be commended. "

"Poor room conditions and generally staff forget manners in acknowledging there guests "