Koutu Hotels, Rotorua

"The property is a bit run down. The adults only spa and hot tub could use a clean. Overall was a bit shabby. Needs maintaining."

"Nice place, but dated. It would be nice to have a washer and dryer in this spacious hotel room. "

"Satyam checked us in and he was very helpful. We had 3 rooms booked. He was ready with our keys and even recognised us by our name when we walked in. That felt so personalised. One of our rooms was on 2nd floor and he helped us with our luggage when he was just passing by and saw my girls bringing their bags up. Room was very clean Had Nespresso coffee maker. There was a microwave and a refrigerator and a stove with kitchen appliances and cookware. They have a swimming pool as well. No elevators because it’s a vintage property. Well kept Has a ballroom We didn’t try breakfast buffet as it had minimal veggie options. But we had food ordered for evening and it was very tasty."

"Were safe,easy access "

"I lodge payment at property. They took this before. The Rooms freezing the windows not clean. "

"Room was very clean. Laundry machines were working good. Parking was limited. "

"Natural pools were nice."

"The room's bathroom was too small- there was no where to hang out wet togs and towels. Pool gate and area could use a update and refresh. and the curtains are too see through, for $300 per night I was expecting a bit more in the room, but staff were great. Prices for a toated sandwich and salad and fried expensive."

"It was cozy. Not fancy but just right for us. It is in a great location to use as a base for the whole area. We appreciate the laundry and having our own kitchen. The hot pools and cold pool were an attraction and out the back there is a path to a beach on the lake. Good value for the money. "