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Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Guest reviews

4.1/5 Very good
970 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Social distancing

Map

Explore the area

Popular LocationEat Street1 min walk
Popular LocationRotorua Hospital6 min walk
Popular LocationRotorua Night Market8 min walk
AirportRotorua (ROT-Rotorua Regional)14 min drive

Choose dates to view prices

  • Twin Room, 2 Queen Beds, City View

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsTwin Room, 2 Queen Beds, City View
  • Room, 1 King Bed, City View

    4.4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsRoom, 1 King Bed, City View
  • Room, 1 King Bed, Lake View

    4.3/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsRoom, 1 King Bed, Lake View
  • Twin Room, Multiple Beds, Lake View

    4.2/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 4
    More detailsTwin Room, Multiple Beds, Lake View
  • Junior Suite, 1 King Bed, Lake View

    Room amenities

    • Lake view
    • Sleeps 4
    More detailsJunior Suite, 1 King Bed, Lake View

About this area

Rotorua

Located in Rotorua, Novotel Rotorua Lakeside is in the city centre. Skyline Rotorua is a popular attraction and the area's natural beauty can be seen at Lake Rotorua and Lake Rotoiti. Travelling with kids? Consider Rainbow Springs Kiwi Wildlife Park and Agroventures.

Map
Popular Location

What's nearby

  • Eat Street - 1 min walk
  • Rotorua Hospital - 6 min walk
  • Rotorua Night Market - 8 min walk
  • Tamaki Maori Village - 10 min walk
  • Blue Baths - 11 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • Atlas — 1 min walk
  • Clarkes Bar — 1 min walk

About this property

Novotel Rotorua Lakeside

4.5-star, family-friendly hotel near Polynesian Spa
A restaurant, an indoor pool and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and 24-hour room service. All 199 soundproofed rooms feature WiFi and 24-hour room service. For a bit of entertainment, LED TVs come with digital channels, and guests can also appreciate conveniences like fridges and electric kettles.
Novotel Rotorua Lakeside offers 199 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

3 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: Free WiFi
  • In-room WiFi has a 5-device limit
  • WiFi in public areas is free for up to 60 minutes per day

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Electric car charging station
  • Limited parking spaces

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 3 hot tubs
  • Fitness centre
  • Indoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Filipino
  • Hindi
  • Japanese
  • Spanish
  • Thai

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in between 2 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 32 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
A shield is in place between staff and guests in main contact areas
Contactless check-in and contactless check-out are available
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Novotel Rotorua Lakeside Hotel
Novotel Lakeside Hotel
Novotel Rotorua Lakeside
Novotel Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Rotorua Novotel
Accor Rotorua Lakeside

Frequently asked questions

Can I cancel my reservation for free at Novotel Rotorua Lakeside and receive a full refund?
Yes, Novotel Rotorua Lakeside offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Rotorua Lakeside cancellation policy on our site for more details about any exclusions or requirements.
Does Novotel Rotorua Lakeside have a pool?
Yes, this property has an indoor pool. Pool access is from 6 AM to 11 PM.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at this property?
Check-in is from 2 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for NZD 20 (subject to availability).
Where is this property located?
This family-friendly Rotorua hotel is located in the shopping district, within a 15-minute walk of Matariki Hangi & Maori Cultural Performance and Polynesian Spa. Skyline Rotorua and Lake Rotorua are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Novotel Rotorua Lakeside

4.1
Very good
5 - Excellent
387
4 - Good
395
3 - Okay
132
2 - Mediocre
38
1 - Poor
18
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.0
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The excellent friendly customer service that was provided at front of house, at check in, at restaurant thoroughly enjoyed our stay🙂

Stayed 1 night in Aug 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property and staff great had geo thermals, restaurant and bar all in one! At the buffet breakfast we kind of felt sorry for the main chef having to make a lot people different types of eggs and pancakes all by herself, its a big job for just one person, she was amazingly polite but definitely should have extra staff on to help her with the super busy lines, its not fair and its time consuming to have to wait even tho she done an amazing job and her best. Management need to look into this, cheers.

Stayed 1 night in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is close to Eat Street and to the Lakeside. The rooms are comfortable but if you are a domestic traveller and can bring your own pillows, then do. Breakfasts are adequate but not exceptional. The pool is best for relaxing not swimming- children need to be told over and over not to put their heads under the water and not to stay in too long- geothermal water can affect people by making them feel sick. Easy stay for a few days.

Stayed 3 nights in Jul 2020

2/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    enjoyed the stay and the place was clean. the only thing that was hard was the amount of parking there was but all full so had to park on road. food was great for breakfast and everything went well

    Stayed 1 night in Jul 2020