Novotel Rotorua Lakeside

Photo gallery for Novotel Rotorua Lakeside

Featured image
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Novotel Rotorua Lakeside

UNESCO Sustainable Travel Pledge

Novotel Rotorua Lakeside

4.5 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing
  • Sheets and towels washed at 60°C
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

Explore the area

  • Popular LocationTamaki Maori Village10 min walk
  • Popular LocationKuirau Park13 min walk
  • Popular LocationPolynesian Spa13 min walk
  • AirportRotorua (ROT-Rotorua Regional)11 min drive

Choose dates to view prices

About this area

Rotorua

Located in Rotorua, Novotel Rotorua Lakeside is in the city centre. Sir Howard Morrison Performing Arts Centre and Tamaki Maori Village are cultural highlights, and travellers looking to shop may want to visit Eat Street and Rotorua Night Market. Travelling with kids? Consider Skyline Rotorua, or check out an event or a game at Racing Rotorua.

What's nearby

  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Eat Street - 1 min walk
  • Tamaki Maori Village - 10 min walk
  • Kuirau Park - 13 min walk
  • Polynesian Spa - 13 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 11 min drive

Restaurants

  • Atlas — 1 min walk
  • Clarkes Bar — 1 min walk
  • Indian Star Tandoori Restaurant - 2 min walk
  • El Mexicano Zapata - 3 min walk
  • Ali Baba's Tunisian Takeaways - 3 min walk

About this property

Novotel Rotorua Lakeside

4.5-star, family-friendly hotel near Polynesian Spa
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and 24-hour room service. All 199 soundproofed rooms feature WiFi and 24-hour room service. For a bit of entertainment, LED TVs come with digital channels, and guests can also appreciate conveniences like fridges and electric kettles.
Novotel Rotorua Lakeside offers 199 forms of accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

6 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day
  • In-room WiFi has a 5-device limit

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free off-site parking

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 32 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 6 hot tubs
  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Filipino
  • Hindi
  • Japanese
  • Spanish
  • Thai

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 10

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 20
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 32 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 381 out of 980 reviews
5 - Excellent 39%
Rating 4 - Good. 391 out of 980 reviews
4 - Good 40%
Rating 3 - Okay. 144 out of 980 reviews
3 - Okay 15%
Rating 2 - Poor. 45 out of 980 reviews
2 - Poor 5%
Rating 1 - Terrible. 19 out of 980 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Whole experience was very pleasing. Thoroughly enjoyed the whole experience. Thank you.
Stayed 1 night in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King Bed and a suite. Perfect for a rest mid trip visiting Whanau.
Stayed 1 night in Jan 2022

4/5 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff
Stayed 1 night in Jan 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from management was poor! Manager had a attitude when I complained about room standards. Room needs renovation, especially the bathroom. Dirty shower and stained toilet. Paid alot if money for carpark view and old room. We have stayed here before and had better treatment for less money. I also asked for level 4 or higher and I was told there was a room available upon checkin and the manager intervened and gave us a room in level 2 and said there is nothing available!! The manager insisted we couldn’t check in early as its hotel policy and when I was checking out the next day I witnessed a lady checking in at 9.45am! Felt discriminated and we got stuck with a crappy room….
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2022