Photo gallery

Featured image
On the beach
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvet, Select Comfort beds

Guest reviews

4.8/5 Exceptional
39 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa


Explore the area

Popular LocationSkyline Rotorua3 min drive
Popular LocationRainbow Springs Kiwi Wildlife Park3 min drive
Popular LocationMitai Maori Village8 min drive
AirportRotorua (ROT-Rotorua Regional)15 min drive

Choose dates to view prices

  • Deluxe Room, Non Smoking, Patio

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsDeluxe Room, Non Smoking, Patio
  • Standard Studio, Balcony (Lakeview Room)

    Room amenities

    • 30 sq m
    • Lake view
    • Sleeps 3
    More detailsStandard Studio, Balcony (Lakeview Room)
  • Premium Room, Non Smoking, Balcony (Premium Lakefront)

    Room amenities

    • 32 sq m
    • Lake view
    • Sleeps 3
    More detailsPremium Room, Non Smoking, Balcony (Premium Lakefront)
  • Suite, 2 Bedrooms, Connecting Rooms, Garden View

    Room amenities

    • 50 sq m
    • Sleeps 3
    More detailsSuite, 2 Bedrooms, Connecting Rooms, Garden View

About this area


Located in Rotorua, Black Swan Lakeside Boutique Hotel is in the suburbs and on the beach. Polynesian Spa is a notable landmark, and the area's natural beauty can be seen at Lake Rotorua and Lake Rotoiti. Skyline Rotorua and Rainbow Springs Kiwi Wildlife Park are also worth visiting. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with ecotours and ziplining. Our guests appreciate the hotel's quiet location.

Popular Location

What's nearby

  • Skyline Rotorua - 3 min drive
  • Rainbow Springs Kiwi Wildlife Park - 3 min drive
  • Ogo - 3 min drive
  • Rotorua Hospital - 5 min drive
  • Mitai Maori Village - 8 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 153 min drive


  • Black Swan — 1 min walk

About this property

Black Swan Lakeside Boutique Hotel

Upscale hotel on the beach, with 2 spa tubs
At Black Swan Lakeside Boutique Hotel, catch some rays at the beach, pamper yourself at the full-service spa or spend the day at a marina. All 9 rooms boast deep soaking bathtubs, and offer free WiFi and Select Comfort beds. IPod docking stations and DVD players are standard, as are LCD TVs with digital channels.
Black Swan Lakeside Boutique Hotel offers 9 forms of accommodation with iPod docking stations and DVD players. Select Comfort beds feature Egyptian cotton sheets, down comforters and premium bedding. 32-inch LCD televisions come with digital channels. Espresso makers and minibars (stocked with some free items) are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free valet parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge) up to 5 kilometers
Shopping centre shuttle (surcharge)

Food and drink

Free cooked-to-order breakfast available daily 7:30 AM–10 AM
1 restaurant
1 bar
Room service available

Things to do

2 hot tubs
Full-service spa
Helicopter/aeroplane tours
Outdoor pool

Family friendly

Dry-cleaning service
DVD player
Outdoor pool


No lifts

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken


Business services

Conference space (215 square feet)


Beachfront location
Marina on site
Picnic area
Pool sunloungers
Pool umbrellas


Body scrubs
Body treatments
Body wraps
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Spa open daily
Treatment room


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower


Designated smoking areas (fines apply)
Fireplace in reception

Room amenities


Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Egyptian cotton sheets
Premium bedding
Select comfort bed


Deep-soaking bathtub
Designer toiletries
Rainfall showerhead
Separate bathtub and shower


32-inch LCD TV
Digital channels
DVD player
iPod dock

Food and drink

Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Free minibar (some items)


Free local calls
In-room massage
Iron/ironing board
Turndown service



Check-in between 3 PM and 9:30 PM
Express check-in
Minimum check-in age - 18


Check-out before 11 AM
Express check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

American ExpressJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: NZD 100 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed. Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards.
  • This property advises that enhanced cleaning measures are currently in place.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the spa without adult supervision

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel
Black Swan Lakeside Boutique Rotorua
Black Swan Lakeside Boutique

Frequently asked questions

Can I cancel my reservation for free at Black Swan Lakeside Boutique Hotel and receive a full refund?
Yes, Black Swan Lakeside Boutique Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Black Swan Lakeside Boutique Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Black Swan Lakeside Boutique Hotel?
Valet parking is free at this property.
What time is check-in at Black Swan Lakeside Boutique Hotel?
Check-in is from 3 PM to 9:30 PM. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of NZD 100 per vehicle, one-way, applies.
Where is Black Swan Lakeside Boutique Hotel located?
Nestled on the beach, this Rotorua hotel is 0.5 mi (0.8 km) from Lake Rotorua and 1.4 mi (2.2 km) from Skyline Rotorua. Volcanic Hills Winery and Rainbow Springs Kiwi Wildlife Park are also within 2 miles (3 km).

Guest reviews

Overall score and ratings for Black Swan Lakeside Boutique Hotel

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel

Gorgeous boutique hotel tucked away but right on Lake Rotorua. Fantastic staff and lovely comfortable accommodation. Mala the manager on shift was so helpful as I was travelling with my elderly mother with mobility problems and they accomodated her needs so wonderfully. Would definitely return to this hotel in future for a longer stay as 1 night was not long enough.

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really cool decor. Staff in restaurant for dinner were excellent.

Stayed 1 night in Jul 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Throughly enjoyable stay at this awesome little hotel. Malekai on the front desk was exceptionally helpful and friendly. The food was outstanding. Can recommenced heading up to the spa pool in the evenings.

Stayed 1 night in Jun 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jun 2019


    • Liked: Cleanliness, staff & service

    The property was the best part and the food was great however we payed $750 a night for a lakefront view and we were in a small building out in the back with no windows and now view so I would make sure they are giving you a room with windows and a view that you are well getting charged for.

    Stayed 2 nights in Mar 2019