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"Excellent"

"The friendly staff, their service is outstanding. There is a dedicated person who welcome you, carry your bags, give you a tour of the facility and the room. The room is clean and comfortable, great amenities, the only thing that I do not like is they blast the heater to high, even with lowering the temperature, it is still very hot. The room came with dinner and breakfast. I did not tell them in advance that my husband is allergic to diary, So there have no time to amend the menu for dinner. But for the breakfast, they were able to substitute all dishes with diary with alternatives. Service is excellent and over and above. "

"Perfect place to stay."

"Environment is outstanding and front desk staff were very friendly. Well located property with free parking. Offers indoor and outdoor Onsens. Free popsicle sticks, yogurt drink, and Soba at night."

"spotless room, nice private hot spring bath, courteous staff."

"The beautiful tatami room and onsen were experiences I'll never forget! And coming here when the fall foliage was so vibrant and colorful made it all the better!"

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"We liked the choice of 2 public baths, and preferred the outside option. We were rushed to finish breakfast by 900 when everything closes, given that we arrived at 820 (our “slot” was 800-830 but no one was checking"

"The entire experience surpassed our expectations. The hotel and grounds were beautiful. Our room with the private onsen was definitely worth it. The staff was very attentive. "