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"The hotel is conveniently located right next to Hell Valley and across from several restaurants, making it ideal for both day trips and overnight stays. My only complaint is the strict check-in policy—check-in starts exactly at 2 p.m., with no early check-ins allowed, so plan your visit accordingly. The hotel offers a variety of amenities, including a gift shop, several restaurants, game and karaoke rooms—great options for families or anyone looking for a relaxing staycation. My family and I stayed in a Japanese-style tatami room in the South Wing. While the room was cozy, it felt a bit small and dated. The bedding was warm and comfortable, though I wouldn’t recommend this room type for elderly guests, as getting in and out of the futon might be difficult. There are several types of onsen baths available, including steam and sauna rooms—honestly, too many to try them all. I also had my first Kaiseki dinner after visiting the onsen, and it was a wonderful experience. Overall, I was happy with my stay and would recommend this hotel for a relaxing visit to Hell Valley."

"The beautiful tatami room and onsen were experiences I'll never forget! And coming here when the fall foliage was so vibrant and colorful made it all the better!"

"Staff was very friendly, professional and accomodating. Instructions were clear. Our room was lovely and comfortable. Breakfast buffet was great. Would love to visit again!"

"Very good place to stay "

"Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. "

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"Great view, super comfortable during quiet period. We will for sure come back again!"

"Very nice hotel. A little dated but nice. We stayed in a Japanese style room with futons which was nice but very few electrical outlets. Not a big deal. The private onsen we had was very tiny so we opted for the public one which was great! So unless you’re shy, forego the private onsen in your room. Dinner was a kaiseki ryori (Japanese multi course dinner) which was beautiful, just not my favorite… breakfast was a combination of a Japanese course with buffet. Hotel is very close to the park and shops. I read a recent review online complaining about lack of a/c… there is a/c, works very well it is not obvious but it’s a dial with off, low, med, high. The reviewer should have used google translate ( the off did translate to cut). "

"This spot may not be one of the bigger roykans but is very hospitable. English friendly and onsen is tattoo friendly unfortunately the onsens are incredibly small the outside can only fit 2-3 people and the inside one is barely double that size. Dinner and breakfast were incredible."