Admittedly, our stay at the Conrad was preceded by one of the best experiences we've ever had at a hotel or resort. We had just come from Point Yamu by Como in Phuket which was flawless and otherworldly. I think this really influenced our view of the Conrad. Having said that, there were still many things that contributed to our lack of enthusiasm for our villa and more so the resort as a whole. As many have said you go here for the villa which we agree does have breathtaking views and a gorgeous private pool. Other than that though everything else left something to be desired. The property feels MUCH older than its four years of operation. I won't list all of the things that made it feel this way, because i don't want to sound obnoxious. The thing is, when you are paying that much for a room and you've just experienced something far better for the same price, it feels more justified to point those things out. Overall, we felt the property lacked any character or heart and is operating with an attitude that as long as they do the bare minimum, the views/location will do the rest. Our opinion was, that when you've been entrusted with a location that stunning, that management should honor that gift with a superior level of pride and service. Unfortunately, what we experienced felt like the bare minimum.