Luxury Hotels & Resorts in Keswick Terminal from AU$79

"Bathroom was dirty with mould I asked 3 times on our stay to have someone clean it or get me the products to clean as I have an allergy. other than towel and bin change they didnt attempt to clean the mould. I will not be staying again "

"The cleaner kept taking my soap when it had only been used for one night which is wasteful but then foegot to replace it. I tried to use the phone to call and ask for a replacement but it didn't work, so I had to go down to reception with three staff who could see I was waiting but left me for several minutes. Bad customer service equals no repeat visits and I thought it was expensivw for the age of the property"

"The foyer ,rooms& bar area was exceptionally clean. We love that ! The staff at reception were very friendly & polite,as were the bar staff . We enjoyed the live entertainment while we had a quiet drink. "

"Very helpful Staff "

"Room was a little small however would recommend anytime…"

"Very spacious room. Pleasant and professional staff. Great location "

"Great location with parking available. Friendly staff, clean and tidy with a comfy bed!"

"Check in was ok but staff seemed annoyed - not really a friendly vibe. The one working elevator took forever to get to ground level stopping at all levels every time, line up of people every time we went to use it. Upon entry to room there were some marks on wall that I used my cleaning wipes to wipe down. The room was ok otherwise but just OK - needs some love as the room was looking drab and old. Good location with park across room."

"Terrible billing system. Got charged twice, refunded, then re charged as not the right amount."