Keangnam Landmark Tower 72 Tours and Activities

Excellent staff. Great location. Very clean. Nice breakfast.

Staff were friendly and extremely helpful. Fantastic breakfast and great location in Old Quarter. Highly recommend!

Pros: The staff is very nice and always willing to help. Location of the hotel is good with many places within walking distance. Cons: They advertise this as a 4 star hotel. I can't agree with that. I'm pretty sure 3 star hotel do better. Expedia says it offers 20%-25% food and spa discounts as VIP benefits. It appears to be a false advertisement because it doesn't have food or spa, period, except for complimentary breakfast. I won't complain about the breakfast since it was free, but I've seen significantly better quality from most other 3 or 4 star hotels that I have visited in Vietnam. The real issue was that the hotel simply doesn't live up to the expectations of a 4 star hotel. Little things such as TV and A/C remote not working, rain leaking through windows, bad street noise with no sound proof, ants found in bathroom, hot water stops working during shower were not expected especially for the price I paid. Overall, my experience at this hotel was extremely average. I give it 3 stars instead of 2 because the staff were really nice.