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Reviews of DoubleTree by Hilton Queenstown

4 out of 5
DoubleTree by Hilton Queenstown
Kawarau Village 79 Peninsula Road, Kawarau Falls

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 304 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Asha Nimani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and the management. They made our 30th anniversary very special and memorable. They gave us lots of surprises for our anniversary. When we enter the room there were lovely bottle of wine and chocolate with a greeting card which we didn’t expect on our arrival. We had a wonderful time there and never forget it. Will definitely recommend Hilton and will be visiting there again soon. Staff were amazing and always make us comfortable and enjoy our stay there. Very special thank to the front check in staff member Srijan who was so helpful and very supportive and also the Wakatipu restaurant manager for arranging a lovely anniversary dinner table for us with a greeting card and champagne. Everything was great. Thank you everyone who made our stay so memorable. See you soon again.
Stayed 3 nights in May 2024

10/10 Excellent

Robert, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, kitchenette, excellent buffet breakfast.
Stayed 1 night in May 2024

8/10 Good

Natalia

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely spot and view. Let down by all the damage around the property and carpets. Needs maintenance done.
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Business traveller
Liked: Staff & service, property conditions & facilities
I was lucky to receive an upgrade and it was much appreciated, my room was Devine. Staff were all so lovely and helpful. Great quiet area, comfy beds, cosy warm rooms . Can’t wait to come back
Stayed 2 nights in May 2024

10/10 Excellent

grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very surprise on the location of the hotel. It was near the mountain and the lake and the view was wonderful. The staffs of the hotel who assissted us Jessy during our check in and Johara when we check out were very helpful to us. Great job to them!
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the airport
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Apr 2024

8/10 Good

GRETCHEN, Palm City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed the night before a flight, but the room was more than adequate and comfortable. It would have been very convenient to have an airport shuttle (free or at a fee) as parking is NZ $16/day, but I understand it may not be feasible. All in all, I would recommend this property to others.
Stayed 1 night in Apr 2024

10/10 Excellent

Allister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton was superb. The checkin staff team - Lee & her colleague Arun recognised road weary travellers & took over, helping with our bags and recommendations. The room was spacious with a deep bath and comfortable bed. Our dining experience delicious and the outdoor fire pit a special treat. Our overall impression was of a professional team delivering a great service. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Rick and Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisified
Stayed 3 nights in Apr 2024

10/10 Excellent

Rebecca, Wellington

Stayed 2 nights in Apr 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quiet considering how close to airport, a little noisy at times. Loved the water taxi
Stayed 1 night in Apr 2024

6/10 Okay

Miklos

Travelled with partner
Liked: Cleanliness
It's in a great location and very clean, however the room size was extremely small for the price. The hand wash dispenser on the basin was empty, as was the conditioner dispenser in the shower. Reception was unattended a number of times when we wanted to ask for these to be replenished. The room service menu didn't load on the TV (and there was no other menu in the room). We didn't like not being able to see the TV from the bed. Overall, a disappointing stay at the DoubleTree by Hilton.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nisarg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good stay. Staff was amazing too and food’s great. Just one drawback where they don’t have 24/7 room service (Dinning options after 10PM) other then that pretty good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was tight. Great cookies!
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, nice room clean and tidy
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything the setting is amazing staff were brilliant
Stayed 4 nights in Mar 2024

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No AC and the room was west facing with a temperature of 27 Deg C in the afternoon.
Stayed 2 nights in Mar 2024

6/10 Okay

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous included breakfast.
Stayed 1 night in Feb 2024

8/10 Good

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, but a car was required in order get anywhere interesting.
Stayed 1 night in Jan 2024

10/10 Excellent

Wenginn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price and clean.
Stayed 1 night in Feb 2024

8/10 Good

KRISTINE

Stayed 1 night in Feb 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit away from downtown but amenities were excellent and perfect for our family stay
Stayed 3 nights in Jan 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Location.
We like this location and have stayed at the Hilton Hotel next door several times. The apartment we had was a definite step down, but the price for 5 nights was only $100 less than the Hilton. Too much for the quality of the accomodation. Front desk staff were excellent. Room was not vacuumed at all over the 5 nights.
Stayed 5 nights in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
I did like the view and was unique coming down a steep hill to it. The one way system made it easier to negotiate the roading. Most amenities and dining was at the Hilton. Was close to Remarkables park. Didn’t like having to pay for parking as a hotel guest.
Stayed 6 nights in Feb 2024

10/10 Excellent

Cheryl Edwina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location was beautiful, close to 5 Mile Mall and 7 minutes to the Airport. Staff at reception were very helpful and friendly.
Stayed 5 nights in Jan 2024

8/10 Good

Amanda

Stayed 1 night in Jan 2024

8/10 Good

Scott

Travelled with partner
Disliked: Amenities
Wasn't great there was someone's Invisiline left on the floor by chair, and 4 big dead flies left as well. Apart from that, room was nicely appointed. A bit dark and view to a concrete wall and carpark. Still, easy to get to and from, enjoyed QT
Stayed 3 nights in Jan 2024

10/10 Excellent

Kay

Travelled with partner
Liked: Amenities
Room excellent clean bed very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay - slightly small room but all else great
Stayed 2 nights in Jan 2024

8/10 Good

HONGJING, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view and nice staff.
Stayed 1 night in Dec 2023

8/10 Good

Olwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really suited us for a one night stay in Queenstown. Water taxi into Qieenstown was terrific.
Stayed 1 night in Dec 2023

2/10 Terrible

Nicholle

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Would be beautiful but the cleanliness ruins it
The hotel looks like the photos. There is a beautiful lake view of the balcony and a spacious room and bathroom in a great area just outside of Christchurch near all the tours. However, the hotel and the room itself was filthy. There was items of garbage on the floor, the bathroom contained spills on the counters and hair in the sink and tub and the bedding contained significant stains including blood. The entire thing was super dusty especially the bed to the point where it was triggering our allergies quite significantly. Would be such a beautiful place if only it was clean!
Stayed 2 nights in Dec 2023

10/10 Excellent

Fazan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking. Hotel was on a hill which made it rather difficult to navigate around the building—we figured it out though. Got upgraded to a nicer room for free which was very exciting!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Hilton
I actually didn’t end up staying here, I stayed at the Hilton next door as the doubletree was still under renovation, but the Hilton was incredible!
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome venue! Would stay again
Stayed 2 nights in Oct 2023

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
For the price paid this should be a five star hotel. It is a three star at best. It is not much more than a place to get some sleep after a long flight however you pay for a luxury room. Very disappointed in the value.
Stayed 1 night in Mar 2023

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A enjoyable stay
Stayed 1 night in Mar 2023

2/10 Terrible

Maia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took us 2 hours to get into to a room
Stayed 1 night in Mar 2023

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location with great parking facilities that are chargeable. Room was great although around the shower was looking like it needed replacing and would prefer shower screens.
Stayed 1 night in Mar 2023

2/10 Terrible

Aleksandra

Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Stayed 2 nights in Mar 2023

6/10 Okay

Rubiao

Travelled with family
Liked: Cleanliness, staff & service
room is too small and cannot find places to daily use stuffs

10/10 Excellent

Zaiwei, Foothill Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked out a staff name is Hallam (?) was very helpful to help me get a taxi.
Stayed 1 night in Feb 2023