Katase Hotels, Yokohama

"Housekeeping is performed daily, and the hotel premises are kept very clean. The staff members are also kind and polite. However, there was one issue that the staff seemed unable to grasp: they consistently failed to place the top sheet on the bed. I requested this several times during my stay, but each time the bed was made, the top sheet was missing; even when I spoke to the front desk, they did not seem to understand the request. Overall, it was a satisfying hotel stay."

"Excellent location. Exemplary staff. Room was above expectations. And you can, without much effort get to Shubiyu, Shinjuku, or any other area of Tokyo. Great location away from the usual stays."

"I did not have breakfast or used the Spa. "

"Lots of shops and restaurants nearby, though it was a very busy area. Close to the subway."

"Burna ubicación, justo enfrente de varias estaciones de tren y metro. Vista increíble de la rueda de la fortuna (cargo extra) y el puerto. Las habitación estaba muy pequeña, tenia un olor extraño. Amenidades bien, y con sistema de imanes para indicar si se requiere limpieza o no. Usamos el TAQBIN y recibieron nuestras maletas un día antes, todo bien hasta ahí. Check in eficiente, con terminales. Desafortunadamente el check out fue un caos, el staff estaba corriendo y el servicio fue terrible. Algunas de nuestras maletas seguían en storage, ya qué en la habitación no había espacio, la persona que me atendió, entre la diferencia de idioma y su estrés por la larga línea, no se detuvo a ayudarme y seguía mandándome al 7Eleven ya qué solo vio mi recibo de TAQBIN. Me tuve que volver a formar, esperar, hablar con otra persona (inglés un poco mejor), qué le pregunto a la chica anterior, que seguía mandándonos a otro lado. Al final tuve que actuar firme y pedirle que revisara sus storage locations, obviamente las maletas estaban ahí y al final pudimos recogerlas. Recomendación: usar google translate o cualquier app de este tipo. Y esperar o seguir preguntado."

"as a british traveler, it was a challenge to face the language barrier however the staff at slash did a great job at fulfilling any requests. great rooms, great service, amazing breakfast!! if anyone i know plans a japan trip, i will recommend this hotel"

"Exceptional, superb, sublime - these are a few words I would use to describe our stay at Hotel Metropolitan Kawasaki. We stayed for a total of 8 nights. The front desk staff was welcoming and helpful to tourists like us and made us feel welcomed and safe. We enjoyed the restaurant, gym, and common laundry area. Housekeeping was the best I have ever experienced - they were prompt, kind, and helpful as well. During our stay we asked for more coffee packets, room cleaning, towels, etc and everything was completed quickly. Every question I had for the front desk about japan, customs, and advice was treated with patience and respectful and positivity (which was super nice for foreigners like us). I can not say enough good things about this hotel. One taller front staff gentleman even helped us with our luggage and getting us a cab when we were leaving for the airport. Thank you! I hope the entire staff as well as their bosses receive raises and are treated well. To the top brass - please take care of them because they deserve it. We will be back."

"Great hotel in a wonderful location on waterfront and 1 block from Chinatown. Staff were helpful and friendly. Wifi worked well. Wonderful views from our ocean view room. French restaurant was good with wonderful views but was a bit expensive and we wanted just a light meal as we had been travelling all day but were unable to select simply a charcuterie board and salad from the starter menu."

"静かに寝ることが出来た"