Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Nobu Hotel Ibiza Bay

5 out of 5
Nobu Hotel Ibiza Bay
Cami ses Feixes 52, Ibiza Town, Illes Balears

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 112 reviews" "
Rating 8 - Good. 22 out of 112 reviews" "
Rating 6 - Okay. 8 out of 112 reviews" "
Rating 4 - Poor. 4 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Merris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, full of light and next to the sea. Our room had a lovely sea view and it was possible to walk into the Old Town from the hotel along the sea front and the marina. Ibiza is a little quiet in late October but it is still warm enough to swim to walk and to find good food. I thoroughly recommend the hotel and visiting Ibiza when things are at a slower pace.
Stayed 5 nights in Oct 2023
Response from . on 31 Oct 2023
:)

10/10 Excellent

Dorsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Oct 2023
Response from Reservations Team on 4 Oct 2023
:)

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel , great concierge service
Stayed 2 nights in Sep 2023
Response from :) on 29 Sept 2023
:)

8/10 Good

FERNANDA

Stayed 4 nights in Sep 2023
Response from :) on 18 Sept 2023
:)

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👌👌
Stayed 4 nights in Aug 2023
Response from Reservations Team on 6 Sept 2023
:)

10/10 Excellent

merle, new york

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wish that the coffee bar in the lobby opened earlier or that there would have been coffee in the lobby for early risers.
Stayed 4 nights in Jul 2023
Response from :) on 27 July 2023
:)

10/10 Excellent

abiodun

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Very friendly reception and they are willing to help.
Stayed 1 night in Jun 2023
Response from Reservations Team on 19 July 2023
:)

10/10 Excellent

Abdulmajid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from :) on 12 July 2023
:)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the class
Fantastic service in a top class location. Food was outstanding and better than most top class restaurants I’ve been to.
Stayed 1 night in Jun 2023
Response from Reservations Team on 1 July 2023
:)

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. We enjoyed our stay!
Stayed 2 nights in May 2023
Response from Reservations Team on 3 June 2023
:)

10/10 Excellent

gustavo, Doral

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our home in Ibiza!
Stayed 4 nights in May 2023
Response from :) on 15 May 2023
.

10/10 Excellent

Khatra

Stayed 3 nights in Apr 2023
Response from Reservations on 5 May 2023
:)

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful and too short! The staff was welcoming and service was top tier throughout our stay.
Stayed 1 night in Apr 2023
Response from Reservations on 27 Apr 2023
:)

6/10 Okay

Shahar

Stayed 8 nights in Jul 2022

10/10 Excellent

Zeynoun

Stayed 4 nights in Jul 2022

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is beautiful and away from the hussle of the party island and a short cab journey for clubbing/restaurants should you wish to leave. We had a hot tub suite which was fantastic along with the room service. Unfortunately the same cannot be said for the communal areas, despite paying a significant amount of money to stay there we were told that for a bed next to the pool it was a min €250 spend! The service was horrifically slow (most of the drinks we ordered did not come either) and the food was average at best. It really ruined it for us and for the price there are much better hotels out there. It really was such a shame
Stayed 5 nights in Jun 2022

6/10 Okay

Alexander

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A few major points need addressing
Overall the stay was quite good - the rooms are spacious and communal areas are very lovely. Decor is nice and staff are friendly but unfortunately when we arrived there was an awful smell filling the hotel. When asked about, we were told that it is a protected seaweed that accumulates on the beach at certain times of the year - understandably this cannot be moved, but there were no diffusers or attempts to mask the smell. When we asked for a diffuser for our room we were given a cheap one euro supermarket thing - not acceptable for a five star hotel. The rooms have absolute zero soundproofing too so we heard the party on the roof as if it were in our room until midnight and we heard everything in the corridor - sneezes, talking, doors opening and closing, chatting. There are earplugs in the room but when I found mine they were already opened and looked used! When we asked for more they took almost 30mins to deliver to our room even though we told them that we needed to get some rest. If you’re a light sleeper then I would avoid. We booked this as a lovely relaxing option at the end of a week in a villa and it was less relaxing than anticipated. A shame because the hotel is lovely but these things are quite major points that ruin the experience.
Stayed 1 night in Jun 2022

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was a great stay. We had quite a few issues with delays checking in as the room wasn’t ready for quite some time after checkin was open. The food isn’t great, the breakfast is particular could do with improving. However, the staff; stay; location; decor; vibe were amazing and wouldn’t fault. I would definitely recommend to a friend!
Stayed 3 nights in Jun 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing! Incredible service, incredible room, amazing view and amazing suite. Without a doubt the best hotel in Ibiza and such a beautiful place to visit.
Stayed 3 nights in May 2022

10/10 Excellent

Julian

Stayed 3 nights in May 2022

8/10 Good

Satgurutravel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

4/10 Poor

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The jacuzzi on the top deck of the suite was not operational. It was the reason we splurged for the more expensive room. They did offer a 10% discount and a massage, but another guest was extremely mad. All the jacuzzi suites were not operating. The entire top deck was not usable. Disappointing.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and beautiful hotel, only issue was very limited food options after 7PM. A bit of a trek into town for dinner just after arrival isn’t necessarily what you want to be doing.
Stayed 3 nights in Apr 2022

10/10 Excellent

Janja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all of the hotels I stay in, this one was outstanding - immaculately clean, one of the only hotels i've stayed in recently with a full mini-bar, food / restaurants - well, Nobu, so impeccable, attention to detail pretty faultless, the staff are obviously trained to stratospherically high standards; everyone of the front of house, bar and restaurant staff, housekeeping, all of them were an absolute pleasure to talk to and clearly understood the meaning of "professional" so 10/10 to the management team there. Spa - Im always slightly skeptical when the description of a particular massage treatment contains vocabulary such as "chakra" or "chi" etc, but following the 90 minute session I had - ill never raise an eyebrow again. This hotel, end-to-end is incredibly difficult to find anything to vaguely complain about. I honestly couldnt recommend enough.
Stayed 3 nights in Oct 2021

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ibiza - one of the best in the world
Absolutely amazing. I have very high standards and this hotel surpasses them all. My 3rd or 4th stay and every time it blows me away. Stand outs are the family pool. The staff. The service. And all the little extras - everything you could need. I've had friends stay at the same time twice and the hotel blew them away as well. Both didn't even want to leave hotel even to see the Island!
Stayed 2 nights in Oct 2021

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lovely staff, great service and very good location.
Stayed 4 nights in Oct 2021

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but some issues to be solved
We stayed at the Nobu for 4 nights. We got an upgrade (technically the amount paid was high and would have normally meant getting a great room to start with). The hotel staff at reception and at the concierge desk where really helpful and nice albeit quite commercial. The Chambao on the other end is disastrous. Greasy food, no salads whatsoever, the tuna steak we took was an overpriced darn, fatty and unedible. The service there at breakfast is lame, coffees as cold as the food. The only highlight is the lovely Argentinian girl in charge of placing customers. Again, just as for lunch, breakfast doesn't feel refreshing, no salad buffet or even on the menu. Do not dare asking for a tomato/cucumber/lettuce salad, it seems it is completely impossible. There is a fruit & yogurt attended bar and good breads and pastries. Be aware that the minibar prices are an absolute rip off. You also need to book the restaurant Nobu well in advance as it is famous and excellent. You get the table for two hours only although service is a bit slow, which caused an issue resolved by the hotel in our case but still a bit annoying. The rooms are good, not overly big even for junior suites, and not well soundproofed. Also they tend to do your room only late afternoon even when you left the sign at 9am. There is a turndown service. The hotel is separated from the beach by a path used by many people who watch you as they go by. Swimming in the sea is uneasy due to an enormous amount of seaweeds
View from the room
Lobby
Adult pool at night
Pool and sea view in the morning
Stayed 4 nights in Oct 2021

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overpriced and under-serviced.
You’re paying for the brand! For the price of the room (£600 a night in off season) you get a tiny room with absolutely no view - we were overlooking a car park. The service in the bars is dreadful with it being nearly impossible to order drinks/food when at the bar or by the pool. When you do get service expect extortionate pricing (even for Ibiza) and snobby service. The location isn’t great either with much better views at other properties. If you want to get some photos for Instagram (as so many people do) if suggest a quick drink at the bar but certainly don’t spend the night.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
Stayed 2 nights in Sep 2021

10/10 Excellent

Nausheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property, Great food and exceptional client service! Highly rec
Stayed 5 nights in Aug 2021

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect birthday and anniversary stay at Nobu
Absolutely fantastic stay here at Nobu at the start of October for a birthday and wedding anniversary, loved it. Hotel and service all round were perfect and we’ve already booked again for next year! Thanks
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful luxury hotel in a stunning location. Staff very pleasant and helpful. Loved every minute!
Stayed 3 nights in Sep 2019

8/10 Good

Spin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Place is absolutely gorgeous, food delicious, but the service is pretty lousy (even for Spain!), and this wasn't even the high season...
Stayed 3 nights in Sep 2019

10/10 Excellent

max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Joe, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The arrival experience to this property is one of the best I have experienced from the staff to the amazing view through the lobby across the pool out to the sea. It’s a wonderful hotel in a superb location. Can not recommend highly enough.
Stayed 4 nights in Sep 2019
Response from Antonio DR on 30 Sept 2019
Dear Joe, Thanks a lot for your nice words. Our main objective is to provide the best experience to all our guests and it is a pleasure to fulfill this goal. We hope to welcome you back sooner rather than later!! Best regards, Antonio DR Assistant Manager

4/10 Poor

James, London

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The first noticeable thing is that the service in this place is utterly horrendous. The staff are lazy and it very much feels like you are having to continuously beg for attention or service. Rarely do you come across a semi helpful soul as the vast majority are either more interested in chatting to their colleagues or ignoring you flat out. Check in counter utterly shambolic. Very quick to take pre authorisation however indescribably rude and disorganised. We were checked into our room a few hours after arriving. Room was noisy being located within 20 metres of the yard. To top it off we were greeted by two single beds shoved together and no amenities in the room. We had paid for a King room, as part of our anniversary trip, so at minimum we expected this hotel to adhere to that ie you get what you pay for. And that's when the chaos ensued. I complained to the front desk about the room and that this wasn't what we paid for, only to be met by an argumentative, sullen individual who said and I quote 'we don't guarantee rooms at this hotel'. Suffice to say I blew my lid as she tried to voice home the stupidity of her own argument which later converted into we have no other rooms. Enter the manager who then magically came up with another room. After all that fuss and arguing we felt like leaving and find another hotel. We should have - the arguments and insults set the tone. Totally overpriced in every respect. Nothing good to say, they ruined our anniversary.
Stayed 4 nights in Sep 2019

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway!
Beautiful hotel and pool area. Not much of a beach but that is a lot of Ibiza. We would definitely stay again. Probably the nicest hotel in Ibiza.
Stayed 3 nights in Aug 2019
Response from Antonio DR on 29 Sept 2019
Dear Sean, Thank you very much for your nice words. We are really happy to learn from you that you had a wondeful stay here. Thanks again for your nice words, we hope to see you again soon. Best regards, Assistant Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

2/10 Terrible

k, Queens

Travelled with partner
Disliked: Staff & service
Service was awful. During breakfast At the buffet the server never came to me while other waiters were asking other patrons if they wanted second or third cups of coffee. At the beach 0 service, one employee turned away when I needed help. At the pool which I payed 300$ for , the server gave me the wrong sushi barely came to us, all while attending to others.
Stayed 2 nights in Aug 2019
Response from Antonio R. on 3 Sept 2019
Dear guest, Before anything else I would like to thank you for choosing us and for sharing some feedback regarding your recent stay with us. I am sorry to hear that your stay was not as expected. Regarding the issues you mentioned over the service during breakfast and in the Beach Deck, I will definitely follow up with the team and share your comments with them in order to keep improving our service. Thank you once again to share your feedback with us. Best regards, Antonio R. Assistant Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was beautiful and the staff was great. It's close to all the restaurants and the town. The only downside is that it's very expensive.
Stayed 5 nights in Jul 2019
Response from Antonio del Rio on 18 Aug 2019
Dear guest, Thank you very much for writing this review regarding your recent stay with us. I am happy to learn from you that you liked the hotel and that you had a pleasant stay with us. We hope to see you again with us. Warm regards from Ibiza, General Manager Assistant

2/10 Terrible

Aidine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not a 5 Star Hotel but 5 Star Price
Our flight had us arriving early and once we arrived, we checked in and asked if there was an opportunity for early check in; there was not. No problem. The staff indicated that they would mark us for priority and try to get us in ASAP. We hang by the bar to wait. The bartender kept forgetting our drink orders-in the grand scheme of things, not a big deal. We ordered food and it was delivered with no issue. Then, the waiter delivered food to us that wasn’t ours, again, not a big deal. I periodically checked in with the front desk (we were fairly desperate to sleep) and again they assured us that they would do what they could. Finally check in time hits (3pm) and I ask about the status of the room...still not ready. Semi-annoyed between the drink, food and now the room is delayed...but fine. I asked (I shouldn’t have had to ask...IMO) for some champagne as a courtesy and they agreed. Great. We finally get to the room and it is TINY. I’ve lived in Manhattan and I can deal with a small space but my fiancée's feet are hanging off of the bed and into the passageway to the balcony...the space between the bed and the wall (where his feet are-pic attached) cannot be more than 10inches a part . I literally have to lift his feet and shuffle to get by. Also, our king size bed , is really 2 twins put together with a clear separation going down the middle (pic attached). The hotel indicated they could put something on top to address, so it appears like one bed...okay. Never happened.
Stayed 3 nights in Jul 2019
Response from Antonio del Rio on 11 Aug 2019
Dear Aidine Firstly I would like to tell you that we appreciate your feedback and the time taken writing it. I am awfully sorry reading your comments about your impression. Please allow me to express my apologies. We followed up on the incident at your departure with the team involved, and we already took the appropriate measures in order not to repeat this situation in the future. Regarding the room area, we are sorry that it was not enough for you and that you could not find it on the web. If you would like to give us a new opportunity in the future, we remain of course at your entire disposal. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2019
Response from Antonio del Rio on 1 July 2019
Dear guest, Thank you for choosing us for your recent stay in Ibiza. We wish you had save trip back and hope having you again with us in the future. Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools, fun outdoor bar, superb location for the beach, the marina and Ibiza town. The pool WCs were not always clean. Breakfast excluded and very expensive at 38 euros per head. Glass of house champagne 24 euro! Rooms nice but smaller and less cool than the Me hotel.
Stayed 2 nights in Jun 2019
Response from Antonio del Rio on 27 June 2019
Dear guest, Thank you for choosing us and for giving us feedback regarding your stay with us. I am pleased to hear that you liked the hotel in gerneral terms, and that you have enjoyed the experience at our pool. We are really looking forward to having you again with us soon. Kind regards, General Manager Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Antonio del Rio on 20 June 2019
Thank for the time taken sharing your nice feedback about your recent stay at Nobu Hotel Ibiza Bay. It is nice to see that enjoyed the Nobu experience and we hope to see you again in the nearest future. Kind regards,