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"First time staying here, chose for the location. Excellent customer service on arrival, communal bar area a lovely addition with a pool table. We were able to order food although it was quite late and the food came out well presented. Despite being a big hotel it was very quiet. "

"The experience was amazing, room was clean and breakfast untill our tables got mixed up."

"I visit many hotels and there are too many major hotel chains that do not maintain high levels of service. This hotel was a welcome change as the standards throughout were very high. A special mention for the staff who were so helpful, and to the very high standards of the outside areas. So pleasing to see no litter but properly maintained gardens and walkways. Well done. "

"Excellent stay"

"They have a small English breakfast and a choice of others. The twin room was large and had a long area for eating snacks and making drinks. The roomy bathroom and the large shower was no messing, just on off and temperature, which stayed constant. The Hunter's chicken was the best I had ever had. Excellent staff, excellent dining, for a three star hotel it is above and beyond."

"The staff as always were brilliant especially the young lady on reception who checked me in. Remembered from last time was very helpful as always. The hotel as always was at a high standard of cleanliness. "

"Staff on the front desk were very friendly and welcoming. Room was well cleaned and the bed was comfortable. There was a little bit of traffic noise/cool air coming in from around the window frames but considering that it's in a service area on the M25, the noise reduction wasnt bad. Food obtained from the services opposite but you can buy a few small bits from the reception which can be useful"

"Lovely hotel walking distance to Tunbridge Wells Very comfortable room"

"Very good"