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"Breakfast felt rushed (all items brought to the table at the same time). Staff were pleasant. Furniture and decor in the room looking a little tired. Beautiful surrounding area. Castle and grounds are lovely, quiet and relaxing."

"Yes"

"Top floor room (32) was lovely. Clean and comfortable. Excellent lift. The staff were absolutely A class. They couldn't do enough for us from the very moment we checked in. Breakfast was very tasty & cooked fresh to order. Highly recommend the full english & the eggs benedict. The hotel itself is well placed in town with an excellent view of the park & abbey. If we're back in Hexham, we would most definitely go back. Thank you to all the staff. "

"Excellent location, rooms are large, clean and functional. The bar area is good, welcoming and has a good range of food and drink"

"Cold room heating not working properly, hotel knew about this yet sold us the room. Hotel very anti-family with regard to use of pool. Unless you wish to use the pool as a family very early in the morning or in the you have no chance of using pool. Hotel doesn’t tell you this until after check in not at booking. "

"This was one of the best hotels I’ve stayed here. All staff from cleaners, reception staff and catering staff were all very friendly. The place was spotless and very comfortable. Next time I visit Newcastle I will stay here again "

"Good mostly clean hotel in a handy location. Room was beginning to look a little tired around the edges. Next to the Metrocentre and many shops and restaurants including a handy Toby Carvery for good value breakfast!"

"All good only challenge was no aircon in the room "

"A beautiful place to stay. Very comfortable, clean and fresh. The breakfast menu is excellent and the staff are lovely too! "