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"The room was spacious and clean but could do with a paint refresh, scuffs and marks on the walls in the room. Tea and coffee making facilities and a hairdryer in the room. Excellent location for the terminal building, just 5 minutes in the car. Would stay again if we fly from Newcastle again in the future."

"Very good in general."

"Lovely hotel room. Quiet and spacious "

"Good hotel, walking distance to the metro centre. Comfortable and clean rooms."

"Great location, nice staff, nice rooms and very competitive pricing. "

"Clean room , friendly staff, lovely breakfast."

"staff very friendly always happy to chat and advise "

"Loved the location "

"Terrible sleep, which whilst guest behaviour is not the hotels fault, the duration it took to deal with the situation was possibky far more drawn out than it should have been. A guest domestic took place in the room next door just before 1am, took over 90 mins for the guest to be removed from the hotel and because of being on the ground floor, this guest was banging on the windows of the room once he was outside. Towel rail in the room didn't work which was disappointing as had wet swimwear from the Spa to dry and meant the bathroom was quite cold. Food in restaurant was average and the premium dishes were remarkably small portioned - the duck stated Duck breast, but was merely a slither of a duck breast. The dining credit I didnt feel was clear that couldn't be used towards drinks (food only) so financially was worse off when paying the remainder of the bill. All points raised at check-out but reception staff didn't seem to interested, an quick sorry about that, and more concerned about being able to start checking out the next guest. I wouldn't return nor recommend a stay. Gave 3* as the guest behaviour isnt the fault of the hotel and overall stay adequate. "