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"The outdoor pool area was not yet open which we had not been informed about prior to booking. Service was excellent. Staff in gym/leisure area and staff in reception were particularly kind and helpful. "

"Hotel services and amenities were great. Location is also pretty good too."

"The room is quiet and big, breakfast was fresh. The only thing I don’t like is the smell of smoke at the the lobby and hallway. "

"Front desk staff were generally helpful and tries to help. Room is spacious and well equipped"

"Really nice place. High standard. Relaxing and resourcing. The interior design must be seen. "

"Staff was great. Especially Reina"

"Might’ve been 5 stars 30 years ago. Everything is dated, looks nice superficially. Over priced for the quality of rooms. Mold, stains on carpet. "

"Shenzhen Air International Hotel is a solid choice if you’re looking for a comfortable and convenient stay. The room was clean and reasonably spacious, with modern furnishings that made it easy to relax after a long day. It also felt a bit high tech, which I liked, and the bathtub was a great bonus. The bed was comfy, and the bathroom was well kept. The staff were friendly and helpful, making check in and check out smooth and efficient. My only complaint is that it’s a bit far from the nearest metro station, about a 10–15 minute walk."

"did not use either one"