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Reviews of A&EM Art Hotel

4 out of 5
A&EM Art Hotel
31-35 Le Anh Xuan St, Ben Thanh Ward, Ho Chi Minh City

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 150 reviews" "
Rating 8 - Good. 53 out of 150 reviews" "
Rating 6 - Okay. 29 out of 150 reviews" "
Rating 4 - Poor. 12 out of 150 reviews" "
Rating 2 - Terrible. 7 out of 150 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

??

Stayed 2 nights in Jan 2024

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice. Food was good.
Stayed 4 nights in Jan 2024

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a large room on Expedia even sent a picture with my confirmation the hotel showed me a tiny room at an INCREASED cost unbelievable and refused to discuss the matter at the desk. Stay away from this hotel I refused to check in. SCAM hote stay clear
Stayed 1 night in Nov 2023

10/10 Excellent

Kai Cheng

Stayed 1 night in May 2023

4/10 Poor

Thomas

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Poor facilities. No tap water in the morning n when fixed was only hot water. Staff not responsive to issues
Stayed 2 nights in Apr 2023

10/10 Excellent

Kwun Wai

Stayed 5 nights in Apr 2023

6/10 Okay

Thiam Huat

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
overall okay. Found some cockroaches and ants in the toilet. Air conditioner temperature varies in the night. Weird smell from the air con ventilation, seems like it’s smoke smell from other rooms.
Stayed 2 nights in Feb 2023

8/10 Good

Wai Leung

Stayed 5 nights in Dec 2022

6/10 Okay

JAEHWAN

Stayed 3 nights in Nov 2022

8/10 Good

Francis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2022

6/10 Okay

LIM

Stayed 5 nights in Jun 2022

8/10 Good

Be

Stayed 2 nights in Jun 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to excellent
Good
Stayed 4 nights in Jan 2020

6/10 Okay

jong an

Business traveller
Stayed 3 nights in Dec 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and location is good
I will definitely come back
Stayed 6 nights in Dec 2019

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insist on a room with a window!
The only problem I had was the fact that we had a room with no windows. This made creating a sleep cycle after a long journey through 12 time zones really difficult. Of the 15 days we stayed we only made it to breakfast before 10am on 4 occasions. The Reception and cleaning staff, however, were excellent and helped us many times. They organized airport transfers and advised Us when we BOTH had our phones stolen. he restaurant has free cake and beverages in the afternoon. Conveniently situated for Ben Thanh market and a short walk to most other attractions. The pool is extremely small and is more of a dunking pool than a swimming pool. If we had taken a window room our rating would have been higher.
Stayed 15 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1) Room is clean & well maintain 2) Staying in a corner suite & alternate room aircon is not working. Staff don't even know why & how to fix it 3) Windows in room do not have handle and not close firmly and thus very noisy from vehicles, night spots music & people talking along the road 4) Breakfast fried food are cold. Staff don't even bother to top up when running out. Running out of cops, cutlery but nobody top up. Staffs are no where to be seen most of them time during breakfast.
Stayed 3 nights in Nov 2019

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good , not a complains , except the Layout of the bathroom is weird with no door and No privacy ! But I would stay in this hotel again whe I Come back in a few weeks if the price remain within my budget
Stayed 4 nights in Sep 2019
Response from Truong david on 2 Oct 2019
Dear Thomas, Thank you for choosing our hotel for your current stay in Saigon. We are glad to hear that you definitely satisfied hotel service , staff and location.However, Room designed with no window affected your stay and privacy here but many other room categories which are both spacious and cozy with nice view might meet your expectation if you informed us at that time , we could upgrade you to another room for your new experience here. We do hope your sympathy and welcome you back again to recognize hotel service toward guest's expectation. Best regards Truong David/Mr Front office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Truong David on 2 Oct 2019
Dear Valued Guest, Many thanks for choosing A&EM hotel for your stay in Saigon and for letting us know you enjoyed your recent stay with us. Your good comment encouges us to try for exceptional service in the coming time. We hope you will stay with us again and look forward to seeing your return. Best regards Truong David/Mr Front Office Manager

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and convenient
The staff was friendly. The room although small was not an issue bc we don’t spend a great of time in the room when we travel
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

6/10 Okay

Chiu Choi

Liked: Cleanliness, staff & service
I stayed the room is 4/F. The room is clean but the air condition is bad. I have adjusted to 17 degree but the room is still hot. I woke up few times because of the air condition not cold enough. Hotel should check the air conditioner before customers move in.
Stayed 2 nights in Jun 2019
Response from Truong David/Mr on 4 Oct 2019
Dear Chiu Choi, Thank you for choosing our hotel for your current stay in Saigon. We are glad to hear that you definitely satisfied hotel service , staff and location.However, unexpected situation arised from air-conditioner affected your stay here.We are terribly for sorry for any inconvenience interrupted your sweety moment at A&EM hotel .Rest assure that your concerns have been handled carefully to Engineer department to investigate and fix . We do hope your sympathy and welcome you back again to recognize hotel service toward guest's expectation. Best regards Truong David/Mr Front office Manager

8/10 Good

ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff where fabulous and help us out so much after arriving late off a delayed flight.
Stayed 1 night in May 2019
Response from Truong David/Mr on 4 Oct 2019
Dear Ronny, Many thanks for choosing A&EM hotel for your stay in Saigon and for letting us know you enjoyed your recent stay with us. Your good comment encouges us to try for exceptional service in the coming time. We hope you will stay with us again and look forward to seeing your return. Best regards Truong David/Mr Front Office Manager

10/10 Excellent

Anh Kiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staffs.
Stayed 3 nights in May 2019

6/10 Okay

robert

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location is good , bed was very comfy. However, the lack of a proper restaurant can be improved upon, and the violet sauna has to improve on its cleanliness. But overall I was very satisfied, especially with the staff that cleaned my room.
Stayed 4 nights in Apr 2019

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, room comfort
great style rooms, central and quiet as a no window room - only missing was the bad state of the gym
Stayed 2 nights in Jan 2019

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal but after midnight
I was upgraded to a suite. So how not to be happy. Just one thing: I was at the 8th floor and the pool bar closed at 12 am and was at the 9 th floor. Very noisy.
Stayed 3 nights in Jan 2019

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend getaway
Clean new hotel. Nice beach. Big rooms. Spa was not yet open but should be in the coming months.
Stayed 2 nights in Jan 2019

10/10 Excellent

Karen, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of district 1 easy to get to places
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive and Comfortable rooms
We had a good stay at the A&Em Art Hotel. Front desk staff are excellent and very responsive to questions. The rooms are quite attractive, the bathroom highly functional, and the lobby area is pleasant. A couple of things need some work— for example, one of our friends was handicapped, and the main entrance stairs were steep and had no handrails of any kind. This would also be difficult for older people, I would imagine. Several ceiling vents in the public areas drip condensation (water), including directly overhead as customers are trying to check in. They were doing some repairs while we were there recently, so hopefully those water drips will be resolved soon.
Stayed 2 nights in Dec 2018

6/10 Okay

Virginie

Liked: Cleanliness, staff & service, amenities
This hotel is fine, the air conditioning sucks.(time to change filter was shown , told about and nothing was done about it .. ) The shower is great with a lot of water pressure, but the water goes under the shower door which floods the bathroom. Shower handle was loose , fell because all screws were loose . Comfy bed. Small room. Wifi not that great and the walls are thin. Overalls experience was good but too expensive for what you get.
Stayed 3 nights in Dec 2018

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, simple and affordable Hotel.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great décor, comfortable room. No window in my room which was disappointing. The pool is very small, and the fitness center isn't worth much, but the staff was great and overall I had a very good experience.
Stayed 3 nights in Nov 2018

8/10 Good

Alson

Very nice,clean,medern room. I stayed in the Executive room and it was very comfortable. The staff at the hotel are also very friendly. Location is good. The only bad thing I can say about the hotel is the breakfast is below average. I would stay at A&Em Art Hotel again next time I go to Ho Chi Minh City.
Stayed 3 nights in Nov 2018

8/10 Good

Privileged

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and manager were all really helpful and friendly. The hotel is also located right next to an amazing, famous coffeeplace and a famous banh mi shop. Convenient to get around by foot.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Zaw Tun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Rendall

Disliked: Cleanliness
Stayed 3 nights in Oct 2018

10/10 Excellent

Huey, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staffs, credit especially to Linh, she helped us a lot for our check in. Expedia... Your guys need to improve your services, you failed to provide us the booking number and failed to inform the hotel about our stay. We almost end up at street.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Leslie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
5 mins walk to Ben Tahn market 10 mins walk to Saigon Sq & Saigon Ctr
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The hotel is well located . Two issues were the very slow Wifi Internet connection in the room and late night music noise, possibly from the roof top garden.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really well located to all bus stations. Cafes and Restaurants walkable. Staff booked my bus ticket and the $2 usd taxi ride and mottos around the area.
Stayed 1 night in Oct 2018

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018