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"First class from start to finish"

"Staff"

"Awful start to our stay. Firstly, the second carpark has zero signage, majority were reserved by other companies, and has a really tight entrance, no instructions on website inc FAQs, and very limited on email confirmation. Stressful start became more so when getting to the hotel. The person checking us in couldn't care less that we were there. Insisted that we decide what time we want breakfast, faqs on site say nothing about having to know in advance when you might be up and hungry, and the letter we received after checking in said they only need to know by 10pm, yet we were told she needed to know immediately, and rushed us along as though she had a qeueu behind with no one waiting. Just felt really unwelcome. Getting to the room meant dragging case up 7/8 steps, they had a lift but you had to go up or down stairs to get to it. Got to the room, there were wine stains and crumbs on tables, what we were hoping was just spilt sugar on a bedside table and stains on the lampshades above the beds. Nice relaxing bath after a stressful start? Nope, no bath plug. Beds were comfy enough, if not smaller than we are used to in a hotel, and pillows felt a bit flat. Asked to speak to manager about all of the above the next day, she apologised but didn't empathise or agree that those things were not acceptable, just sat, nodded, then apologised before going on with her day. The positives? The location is alright, the view from the window over the river was lovely, and most other staff ok"

"My room was OK bathroom with walk in shower was very nice. The staff were excellent and the food was a delight. Never used the bar but looked very nice. Fantastic position right opposite the Rail station. Not much parking on property, but plenty close by. "

"Didnt have a kitchen"

"Lovely warm rooms, on a particularly cold weekend, spotlessly clean and including very useful kitchen, sofa, table and chairs. My only area for improvement would be better communicating that these rooms are essentially self-catering. A small amount of tea, coffee and milk is provided as a welcome when you arrive, but you really need to bring your own if you are staying for more than one night. We came in unequipped for self-catering, but there was a small shop for essentials and a bar/restaurant for lunch and dinner on-site. Staff were also extremely helpful in directing us to a nearby truckers’ café that did really good breakfasts. I would definitely stay here again."

"The staff were all very efficient and friendly. The quality of food was excellent along with the service and very reasonably priced. The facilities were well maintained and the room was well appointed with a very comfortable bed. Very quiet and peaceful with great views of lake Windermere. We will certainly be back."

"Great location, good breakfast, comfortable room, my only complaint is I couldn’t get a good signal for their WiFi didn’t work, and I was there for work, but overall a great stay. Walking distance to many things and amenities "

"We had a lovely one night stay. Staff very friendly. Our room was lovely and clean and breakfast very good with a good choice. Will stay again, thank you"