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"Staff, room, decor, bed linen, all fabulous!! Disappointing you don’t get a small carton of milk in fridge though! Pathetic sachets of milk "

"Lovely hotel, fantastic dinner and breakfast"

"Very friendly service and over and above to help"

"Everything was great "

"Lovely central stay. Only criticism is I wasn’t informed there had been flooding to the car park so had to make last minute arrangements which was quite stressful"

"Friendly welcoming staff. Great location and good size/clean rooms. Relaxing location for breakfast although food quality could be better. Thank you. "

"We stayed in the traditional classic room, part of the original building. Hotel is beautiful - staff are extremely well trained and helpful. Food in the Rise restaurant is first class. Room was well appointed and spotless, yet furniture a little creaky and well used - but understandable. Certai ly would.welcome a little facelift like the executive rooms on the newer uplifted part the building. Minor niggle- the slider divider doors for bathroom and toilet felt cumbersome and not really in keeping with the overall lovely room experience. Make no mistake, for York, this is the best hotel by far. Deserves a 5 star rating for what was a 5 star experience. Spa and pool facility is a winner. Unbeatable location is another ! A stones throw from the Shambles, museum, Clifford Tower, etc etc and 3 minutes from the train station. Definitely recommend the Grand Hotel - but is it worth the hefty price tag for a few nights? Yes. It was a great place. "

"Nice clean didn’t use any facilities but polite staff"

"Lovely stay and very helpful staff. Thank you. "