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Reviews of Hilton Vacation Club Ka'anapali Beach Maui

4 out of 5
Hilton Vacation Club Ka'anapali Beach Maui
104 Kaanapali Shores Pl, Lahaina, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Christina

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from KBC Guest Service Management Team on 2 May 2024
Aloha Christina, Mahalo for staying with us. I see that you shared a 2 of 5 score for your recent stay and We’re very sorry to see we did not meet your expectation.  If you would like to share more information and feedback of your recent stay, we would appreciate it. Mahalo.

6/10 Okay

Thomas

Travelled with partner
Disliked: Property conditions & facilities
First the good: Staff is friendly, rooms are large, bed is comfortable, pool area is large, hotel is clean, bar/snacks near pool, and parking is convenient. The problems: The beach is small and the little access area is, for some thoughtless reason, the designated smoking area, the hotel is badly in need of repairs and updating, can not see the ocean when seated in pool area, bartender does’t correctly make drinks that are $17, and generally the hotel decor throughout feels more like a Comfort Inn than Hilton or Marriott. Hire a good interior design team and great hotel manager, then update everything before putting Hilton name on this resort.
Stayed 5 nights in Apr 2024
Response from Liezel on 1 May 2024
Aloha, I would like to thank you for your feedback, your feedback is very important to us. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened that we fell short of your expectations. We will use your feedback to improve and ensure this doesn’t happen again. Mahalo Nui Loa

10/10 Excellent

JULIE, Santa Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was nice. Next to food truck
Stayed 2 nights in Feb 2024
Response from Liezel on 25 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Jason Robert, Daly City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this property. Friendly staff. Maintained grounds. Great accommodations. The resort is a little dated and could have more amenity’s but, just right for the price. It is a timeshare location but they don’t push hard. Definitely need a rental car to stay here but, at least the hotel fees cover parking unlike other resorts. Highly recommend.
Stayed 4 nights in Apr 2024
Response from Ulu on 24 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

MarcAngelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there were cheaper or more food spots in the area but there are some around the corner
Stayed 1 night in Apr 2024
Response from Ulu on 24 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 3 nights in Apr 2024
Response from Liezel on 22 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Kathy, Monroe

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, the staff were super friendly. The pool was well maintained and is righton the beach. The check in process was easy. There's various food options with in walking distance and a shopping village 10 min drive. Great for families, would stay again.
Stayed 8 nights in Apr 2024
Response from Liezel on 14 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

David, Puyallup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Apr 2024
Response from Liezel on 10 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfalls made everything peaceful Did not like how dangerous the ocean was. I did appreciate the signs and advice not to swim in that area
Stayed 3 nights in Mar 2024
Response from Kauluwehi on 6 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Gina

Travelled with family
Liked: Staff & service
The property has potential but needs some updates.
Stayed 2 nights in Apr 2024
Response from Liezel on 6 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Beronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for a full week, and truly the only complaint we have is the maid service. Our room was cleaned 1 time during the entire stay, and we had to call for new towels multiple times. Other than that, the staff was great, the kids activities were a nice change of pace, the pools and spas were always refreshing & never too crowded to find a spot to sit. The rooms were impressive in size, and up to date. There was always a parking spot, and we were able to walk to other places near the resort for food / shopping. We had a great family vacation!
Response from Liezel on 3 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this property except for they need to update the appliances like the tv other than that the property was very clean and I would stay here again
Stayed 3 nights in Mar 2024
Response from Liezel on 1 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Mallikarjun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property… spacious rooms and bathrooms.
Stayed 7 nights in Mar 2024
Response from Liezel on 1 Apr 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kauluwehi on 30 Mar 2024
Mahalo for your review. We hope to see you again soon.

8/10 Good

Jacob

Response from Juanita on 20 Mar 2024
Aloha!We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Mark E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently repainting, repairing, and renovating and everything was done quite well. The pool area is fantastic and the beach access is perfect. This was our 2nd time staying here and is definitely worth every penny.
Stayed 7 nights in Mar 2024
Response from Liezel on 19 Mar 2024
Thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kauluwehi on 9 Mar 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 4 nights in Feb 2024
Response from Kauluwehi on 9 Mar 2024
Thank you for your feedback. We hope to see you again. Mahalo

6/10 Okay

Debora

Travelled with family and small children
Liked: Property conditions & facilities
The reception and towel staff were always helpful. The cleaning staff was not friendly and at times rude.
Stayed 6 nights in Feb 2024
Response from Liezel on 28 Feb 2024
Aloha,Thank you for taking the time to complete our survey. We will use your feedback to improve and ensure this doesn’t happen again, For your future visit at the Hilton Vacation Club Kaanapali Beach,

8/10 Good

Steven

Liked: Property conditions & facilities
Friendly staff. Facilities are clean and well maintained.
Stayed 1 night in Feb 2024
Response from Liezel on 28 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Debbie Lynn

Liked: Staff & service, amenities, property conditions & facilities
Every thing was wonderful 🌸🌺
Stayed 5 nights in Feb 2024
Response from Liezel on 20 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

6/10 Okay

Jeneane

Travelled with family
This place is absolutely average. Not terrible but not good. The staff here seemed to be bothered about everything. Sorry to bother you while your working. The pool area is nice and there are alot of chairs. The best part of this place is the kids activity center. The staff in the activities area was amazing!
Stayed 6 nights in Feb 2024
Response from Juanita on 18 Feb 2024
Aloha Jeneane,I would like to thank you for taking the time to complete our survey. We’re very sorry to hear of your experience.  We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. For your future visit at the Kaanapali Beach Club, please feel free to give us a call so we can make your next visit enjoyable.  Mahalo Nui Loa

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. Outside appeared dated but the staff were remarkable. The location to the beach was superb. The hotel itself and the suite were perfect.
Stayed 1 night in Feb 2024
Response from KBC Guest Service Management Team on 11 Feb 2024
Mahalo Matt for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 Excellent

Grant

Stayed 1 night in Feb 2024
Response from Kauluwehi on 21 Mar 2024
Mahalo Grant for sharing your feedback. We're glad you enjoyed your stay with us and hope to serve you again in the near future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 2 nights in Jan 2024
Response from Ulu on 10 Feb 2024
Thank you for your review. We hope you had a wonderful stay and hope to see you again. Mahalo

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Liezel on 3 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Liezel on 3 Feb 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from KBC Guest Service Management Team on 12 Jan 2024
Mahalo!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The hotel needs updates/ remodel. Excellent hospitality overall it was a good stay.
Stayed 7 nights in Jan 2024
Response from KBC Guest Service Management Team on 12 Jan 2024
Mahalo for your feedback.

2/10 Terrible

Tanya

Stayed 2 nights in Jan 2024
Response from Liezel on 9 Jan 2024
Aloha, I would like to thank you for your feedback, your feedback is very important to us. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened that we fell short of your expectations. We will use your feedback to improve and ensure this doesn’t happen again. Mahalo Nui Loa

10/10 Excellent

chandrasekhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Juanita on 6 Jan 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

KATARZYNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. This was our first trip to Maui and we loved the king size suite that we booked.
Stayed 1 night in Dec 2023
Response from Juanita on 6 Jan 2024
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

2/10 Terrible

Shannon

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Liezel on 25 Dec 2023
I would like to thank you for taking the time to complete our survey. We’re very sorry to hear of your experience. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. For your future visit at the Hilton Vacation Club Kaanapali Beach, please feel free to give us a call so we can make your next visit enjoyable.

10/10 Excellent

Esther

Stayed 1 night in Dec 2023
Response from Liezel on 9 Jan 2024
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location...
Stayed 1 night in Nov 2023
Response from Juanita on 30 Nov 2023
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

8/10 Good

Bhargav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Excellent swimming pool and beach access.
Stayed 4 nights in Nov 2023
Response from Juanita on 30 Nov 2023
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

2/10 Terrible

Michelle, Campbell

Stayed 2 nights in Nov 2023
Response from Liezel on 22 Nov 2023
Aloha, thank you for taking the time to complete our resort ratings. Your feedback is very important to us. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. For your future visit at the Hilton Vacation Club Kaanapali Beach, please feel free to give us a call so we can make your next visit enjoyable. Mahalo Nui Loa

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent.
Stayed 6 nights in Nov 2023
Response from Juanita on 20 Nov 2023
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Charles Maxwell Wiggins

Stayed 7 nights in Nov 2023
Response from Kauluwehi on 19 Nov 2023
Thank you for your feedback. We hope to see you again. Mahalo

10/10 Excellent

Eb

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff at front desk was professional, attentive and great!
Stayed 1 night in Nov 2023
Response from Liezel on 14 Nov 2023
Aloha, thank you for your feedback, your feedback is very important to us. We're glad you enjoyed your stay with us and hope to provide service to you in the near future. Mahalo and Aloha!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was not open. Just a snack bar. Snack bar and bar had limited hours. I was told this was due to shortage of staff due to the fire. Housekeeping was not included since we only stayed a week. Overall the resort was beautiful and the stay was excellen. All staff was friendly and helpful.
Stayed 7 nights in Oct 2023
Response from Juanita on 3 Nov 2023
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future. We do apologize for any inconvenience this may have caused you due to the lack of services. Me Ke Aloha Pumehana (With warm Regards)

2/10 Terrible

Ian

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Juanita on 19 Aug 2023
Aloha, We value your feedback and rest assured it will be addressed promptly. We are hoping for a better experience on your future visit at Kaanapali Beach Club. Mahalo for completing our resort survey. Mahalo for completing our resort survey

2/10 Terrible

Esther

Stayed 5 nights in Aug 2023
Response from Juanita on 4 Sept 2023
Aloha, Thank you for taking the time to complete our resort survey. Your feedback is very important to us. We aim to deliver a great experience, and we are saddened when we don’t meet expectations. We will use your feedback to improve and ensure this doesn’t happen again. We appreciate your patience and understanding during these difficult times. We do apologize for any inconvenience this may have caused you due to the lack of services. Thank you for your understanding during this transition period. We look forward to reopening and welcoming back all of our Owners, Club members, and Guest soon. Me Ke Aloha Pumehana (With warm Regards)

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort.
Stayed 5 nights in Jul 2023
Response from Juanita on 19 Aug 2023
Aloha, thank you for your feedback, your feedback is very important to us.  We're glad you enjoyed your stay with us and hope to provide service to you in the near future.  Mahalo and Aloha!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a family! We will definitely visit again.
Stayed 5 nights in Aug 2023
Response from Juanita on 8 Aug 2023
Mahalo for taking a moment to share your experience. We are delighted to hear how much you enjoyed your stay with us. We will be sure to share your kind words with the entire team. We look forward to welcoming you back again soon! Warmest Aloha.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
we had a 1 room 2 bedroom with a Kitchenette. Very Small kitchen and was not well stocked.Barely adequate. TVs and all tech was outdated. no streaming services. ok. For what was paid would have expected much more. Had stayed here years ago and was a much better experience.
Stayed 8 nights in Jul 2023
Response from Juanita on 19 Aug 2023
Aloha, We value your feedback and rest assured it will be addressed promptly. We are hoping for a better experience on your future visit at Kaanapali Beach Club. Mahalo for completing our resort survey. Mahalo for completing our resort survey

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times. Rooms are spacious and clean. Pool is nice and spacious with excellent eating and drinking options poolside. Very nice, uncrowded beach as well. The only thing that would make this place perfect is if the units had a full kitchen with a range and clothes washer/dryer in the units. Otherwise KBC is very convenient with nearby food options and grocery store across the street. Will definitely be staying here again.
Stayed 7 nights in Jul 2023
Response from Ulu on 4 Aug 2023
Mahalo Jonathan for your review. Thanks for staying with us.

10/10 Excellent

Dempsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful visit!!!!
Stayed 5 nights in Jul 2023
Response from Ulu on 4 Aug 2023
Mahalo, we appreciate your feedback! Thanks for staying with us.

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff throughout the property was fantastic. Always asking what they could do to make your stay better. The room #820 with a partial ocean view was great. We had two boys 12yrd and 15yrd both sleep on a sofa queen pullout. The king size bed was in a separate room. We were here July 18th through August 2nd of 2023. The weather was perfect. Thank you for such a awesome stay!
Stayed 15 nights in Jul 2023
Response from Ulu on 3 Aug 2023
Mahalo, we appreciate your feedback! Thanks for staying with us.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from KBC Guest Service Management Team on 3 Aug 2023
Mahalo Ben for your review.