Hi Andrew, thank you for taking the time to review your stay with us which disappoints us immensely. I'm sorry we weren't here on your arrival but your name was on our welcome board and your Cottage unlocked and ready for you. We most definitely DO have air-conditioning in every cottage the large unit is above the couch in the lounge! The shower is of a standard size in NZ and you are the first person to mention it in the 10 years we have owned the business. We live on site so are upset that you never came to see us with your issues. We had no idea that you had left as all the outside lights remained on and all the windows were open throughout the day. I went and closed them the second night as the heavens opened and everything inside was getting wet. We only wish that you had come and spoken to us and then I'm sure we could have made your stay more enjoyable. As you can see from other reviews, our guests have enjoyed their time at Cottages On St Andrews. Warmest regards

Thank you so much for taking the time to review your stay with us Kai. It was such a pleasure to host you both but you need to stay longer next time so you can explore some of the 50+ wineries in Hawke's Bay

Thanks for your kind review Lianne, it's very much appreciated. Warmest regards, Di

Thank you so much for taking the time the write this lovely review. You hit the nail on the head. If the children are happy and busy then Mum and Dad can truly relax and that is our aim. We look forward to welcoming you back when you're next in Hawke's Bay. Warmest regards to you and your family.

Thank you so much for your kind review and I'm so sorry you didn't feel like I was welcoming on your arrival. The truth is that I was totally surprised to find you in our home as you hadn't rung the bell at reception as requested by the sign on the front door. I sincerely apologise that the shock I experienced was translated to a lack of welcome. We're very pleased that enjoyed the rest of your stay. Warmest regards, Di

Hi Veronica and thank you for taking the time to review our property. We appreciate any feedback we get from our guests. We're glad you enjoyed the beds, pool and setting. I will now address your negatives: 1. Our 3 bdrm cottage has a full oven, dishwasher, fridge freezer etc but there isn't enough room in the 2 bdrm cottages for those added extras and they have never been asked for previously. 2. We have checked the shower head and it is NOT mould. Yes, I agree it was black in areas but that is from bore water minerals. We have replaced the shower head in case any other guests feel the same as you, so thank you. 3. Yes one of the 4 saucepan handles did need to be tightened a 1/4 of a turn to make it a tight fit. 4. The bedside lamp issue has astonished me as they are 'touch' lamps but upon inspection, neither of them worked, even though the light bulbs were working fine. I then tested our 2 'touch' lamps in our main house only to find they aren't working either. I am at a loss for words as to why 4 of them would stop working at the same time. These will all be replaced today with 'switch' lamps. We're sorry you don't think the $340 is value for money. They 2 bedroom cottages are priced for 4 guests = $85 person per night, whereby only 2 of you stayed in the cottage. We could have given you a 1 bedroom option for $250 per night or the Studio Unit for $175 per night. Once again, thank you for your feedback as it gives us the opportunity to fix any problems. Warmest regards, Di

Thanks for taking the time to review. We're glad you enjoyed your stay and look forward to hopefully hosting you again in the future. Warmest regards

Thank you for taking the time to review your stay with us. It is very much appreciated and we hope we can accommodate you again some time in the future. Warmest regards, di

Hi Heather and thank you so much for your kind review. We wish you could have stayed longer too. Hopefully next time. Warmest regards, Di

Wow, thanks for taking the time to review us Alan and apologies for the late response from us. It has been a very busy summer and we look forward to hosting you again when you are in the Bay. Warmest regards, Di

Thank you for taking the time to review our property and we look forward to hosting you again some time in the future. Warmest regards

Thanks for your kind review Matt and it was a pleasure to have you all stay. The lamb is now settled into the pig paddock with the alpacas so they are all one big happy family. We look forward to hosting you again if you find yourselves back in the Bay. Warmest regards, Di

With apologies Susan, John & I were away on our annual holiday at the tie of your stay and Kate was completely unfamiliar with bookings through the Hotel.com website. It was made more confusing due to the fact that the Squash organiser had wanted all the bookings to be made through him and invoiced accordingly. Our sincerest apologies for any distress this may have caused. Warmest regards, Di

Thank you for your feedback re the blind which has now been rectified. We have tested and tested and tested the hot water and have been unable to locate a fault. We have asked other guests if they have experienced any problems and they have said that everything was fine so maybe there was a slight blockage in the gas line at the time but I can assure you that it's not an ongoing problem. Thanks again for your feedback

Thank you for your review and we're pleased you enjoyed the surroundings. It's not often that a rural setting can be just 1km from a beautiful Village like Havelock North. We look forward to hosting you some time in the future. Warmest regards