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"Nicely refurbished rooms but no heat in the room so was given a small space heater?? Then mid afternoon the music started beneath us, we were told by the front desk the party would finish between 5-6pm. At 7pm it was still going strong. Music so loud no TV could drown it out and the floor vibrated. We asked to be moved, which was accommodated but only to a smaller queen size room (we had a king) - no compensation and no apologies. Would not stay again. "

"Great location, very clean and excellent staff."

"Window in Bathroom was black around the bases and one light in bedroom not working."

"The room was spacious enough. The restaurant was terrible. The burger was so overcooked it was crispy and the chips were very greasy. Parking was an extra charge"

"Check in was efficient and the welcome friendly. Room and bathroom were a good size and clean. Unfortunately I had to leave too early to try the breakfast. Hotel is only a short walk from Canterbury West train station and the Marlowe Theatre. The room that I stayed in overlooked North Lane and I would just say that if you're a light sleeper it might be a good idea to have earplugs in case the traffic noise bothers you. I'd happily stay here again."

"Overall very good customer service and very friendly "

"Amazingly stunning hotel Brilliant , helpful staff and the rooms ( comfy , spacious beds with such comfy pillows too ) The restaurants are fantastic ,really lovely all round . We will definitely return."

"Hotel was generally good. All staff were helpful and friendly. Bit disappointed that there was no available parking on site when we arrived as there was no mention of limited parking on the description."

"Breakfast and property/room is just good enough to what you paid for (£49-1 night for a double room 2A). Also included parking."