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Reviews of ibis Hamburg St Pauli Messe

2 out of 5
ibis Hamburg St Pauli Messe
Simon-von-Utrecht Strasse 63, Hamburg, HH

Reviews

8.2

Very good

Rating 10 - Excellent. 208 out of 678 reviews" "
Rating 8 - Good. 341 out of 678 reviews" "
Rating 6 - Okay. 93 out of 678 reviews" "
Rating 4 - Poor. 18 out of 678 reviews" "
Rating 2 - Terrible. 18 out of 678 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Liked: Cleanliness, property conditions & facilities, room comfort
Great value well located clean and tidy hotel
I thought this was a very decent hotel for the price. Nothing fancy but a good sized room in good condition and very clean and comfortable. Location is great if you want to be close to the Reeperbahn party district, and it's right by the St Pauli U-bahn station too. I'd happily stay here again
Stayed 3 nights in Dec 2023

10/10 Excellent

Mattthew

Stayed 2 nights in Oct 2023

10/10 Excellent

Steve

Stayed 1 night in Oct 2023

8/10 Good

Wei Chun Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Wiktor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
I booked this room for my parents and my 12 year old nephew! When they arrived they only had a double bed. When they went to ask at reception for an additional bed as we had booked it online with the extra bed they said they did not have one and that my parents and 12 year old nephew had to share a bed. I find this highly unprofessional, and resulted in us having a terrible sleep after a 15 hour drive from England. When booking online and requesting such amenities if they are not available we should have been told at the time of booking, however not once did we get told prior to our arrival. The double bed was hardly big enough for two people let alone having to put a 12 year old on the bed too. I would not be recommending this hotel to anyone, and will also be forwarding this email onto the customer service for the hotel.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2023

6/10 Okay

graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Gpf
The room was warm due to ac not running due to off site control. Terrible
Stayed 4 nights in Jun 2023

10/10 Excellent

Mikaila Dare

Liked: Cleanliness, staff & service
Ease of access for trains, walking,dining out on the Reeperbahn and all activities!
Stayed 5 nights in Apr 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi
Stayed 3 nights in Apr 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

6/10 Okay

Thomas

2/10 Terrible

Mehmet

Stayed 2 nights in Aug 2022
Response from Ibis HH St. Pauli Messe on 12 Aug 2022
Sehr geehrter Herr Mehmet, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im ibis Hamburg St Pauli Messe die Zeit genommen haben, uns zu Bewerten, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Ibis setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Hasan Karadas Hoteldirektor / General manager

2/10 Terrible

Roushan

Business traveller
Disliked: Property conditions & facilities
Not flexible.
Stayed 2 nights in Jul 2022

10/10 Excellent

AJH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from HK on 10 July 2022
Sehr geehrte Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Hasan Karadas Hoteldirektor

10/10 Excellent

RONALD

Travelled with group
Liked: Cleanliness, staff & service
Everything was fine
Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hasan Karadas on 7 Dec 2019
Lieber Gast, vielen Dank für Ihre sehr gute Bewertung. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen eine einwandfreie Servicequalität zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Hasan Karadas Hoteldirektor

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ibis review
decent hotel in a great location for the Reeperbahn. can't fault it for the price very clean and comfortable i would certainly stay there again
Stayed 2 nights in Aug 2019
Response from Hasan Karadas on 30 Aug 2019
Dear Andrew, Thank you very much for your comments. We are very happy about your words of praise. We hope to welcome you back soon. With kind regards Hasan Karadas Hotel manager

10/10 Excellent

Luke

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hasan Karadas on 17 Aug 2019
Sehr geehrter Gast, ich danke Ihnen vielmals für Ihre Anmerkungen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werde ich selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Hasan Karadas Hoteldirektor

10/10 Excellent

Onn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Really an excellent hotel. I had some special transportation requests in mid night. Got a professional and caring service by Mr. Chitin which was way and above expectations, like from a family member. Keep up the good job !!
Stayed 2 nights in Jun 2019
Response from Hasan Karadas on 5 July 2019
Sehr geehrter Gast, es freut uns natürlich sehr, dass wir Sie von unserem Haus überzeugen konnten und das Sie mit uns zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Hasan Karadas Hoteldirektor

6/10 Okay

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro, friendly staff - well equipped room
Stayed 3 nights in Jun 2019
Response from Hasan Karadas on 17 June 2019
Dear Guest, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Yours sincerely, Hasan Karadas Hotel manager / general manager

10/10 Excellent

Sylvia S.E.

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Enjoyable and eye opening
Stayed 6 nights in May 2019
Response from Hasan Karadas on 17 June 2019
Dear Sylvia, Thank you for the good rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Yours sincerely, Hasan Karadas Hotel manager / general manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Hasan Karadas on 19 June 2019
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hasan Karadas Hoteldirektor / General manager

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Ibis St Pauli
The hotel bar area was undergoing refurbishment while we were there.this meant we could not get any food or drinks in the evening and an e-mail advising this before we arrived would have been appreciated.
Stayed 5 nights in Jun 2019
Response from Hasan Karadas on 17 June 2019
Dear Michael, We thank you very much for your review of your stay at ibis Hamburg St Pauli Messe. It is true that the bar is being rebuilt, but at the time of the reconstruction we have a drinks fridge where you can buy the drinks.Generally we do not have a restaurant and only offer snacks like Paninis. We hope to welcome you back soon. With kind regards Hasan Karadas Hotel manager / general manager

8/10 Good

Matthias

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Hasan Karadas - Hoteldirektor on 7 June 2019
Sehr geehrter Herr Matthias, wir danken Ihnen vielmals für Ihre Bewertung zu Ihrem Aufenthalt im ibis Hamburg St Pauli Messe. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Good accesible location andd excellent breakfast buffett.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for value for money couldn't ask for anything more big 👏 To everybody involved in our stay
Stayed 2 nights in Nov 2018

2/10 Terrible

Dan, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rubbish unfriendly staff and building work in the hotel
Stayed 3 nights in Nov 2018
Response from Hasan Karadas - Director on 7 Dec 2018
Dear Dan, Thank you very much for taking the time to write to us after your stay at the Ibis Hamburg St.Pauli Messe and regret that some of the services provided did not meet your expectations. The hotels of the brand Ibis do their utmost to offer you the best possible service quality for every stay. Your opinion is therefore of greatest interest to us. Please be assured that the necessary steps have been taken in the appropriate departments of the house to provide our guests with a friendly, courteous and smooth service in all areas. I would be glad if you give ibis the chance to convince you of our product and service. With kind regards

4/10 Poor

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good beds, poor service.
My presence seemed to be an annoyance to the staff. A card in the room reassured and guaranteed that any issue could be resolved in approx 15mins, however this didn't seem to include helping with a forgotten tube of toothpaste for which I was abruptly directed to an external kiosk as the hotel did not provide vanity sets. Additionally, I ordered some food (a sandwich, sweet and drink) from the hotel on arrival, and was notified after approx 20mins that it was ready for collection from reception. I made my way down and was surprised to be ignored by the front of house team - when I was finally able to catch their attention and ask about collecting my meal I was rudely informed that another colleague would be bringing it through and that I should wait patiently. This was disrespectful and unnecessary. All in all, not a positive experience despite a comfortable stay. I had booked rooms for myself and 7x colleagues, and will be sure to look at alternative accommodation in the future.
Stayed 1 night in Oct 2018
Response from Hasan Karadas - Hotelmanager on 5 Nov 2018
Dear Mr. Thomas, Thank you for choosing to stay at our Ibis Hotel and thank you for taking the time to tell us about your impressions during your stay at our hotel. Your constructive criticism is very important to me and my team to meet the expectations and wishes of our guests and to constantly review our product quality. I would like to express my regret that the service did not meet your expectations, but we at Ibis Hotels are bound by well-defined service and quality standards. However, we gladly took note of your request for other products. We hope to see you back soon in one of our hotels. With kind regards

8/10 Good

Garry, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are adequate, bit small but clean. I would use again
Stayed 8 nights in Sep 2018
Response from Herr Hasan Karadas/Direktor on 19 Oct 2018
Dear Garry,   Thank you very much for your comments on your stay at the Ibis Hamburg St.Pauli Messe.    The hotels of the ibis brand are committed to providing you with the best possible quality of service during your stay. Your opinion is therefore of greatest interest to us. I would like to express my regret that our room sizes did not meet your expectations. I would be glad to welcome you back soon.   With kind regards   Hasan Karadas director

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value in a great location.
Stayed one night here. Hotel is one block north of Reeperbahn. 5-minute walk to S-Bahn (S1, S3 lines ) Reeperbahn station or S-Bahn (S1, S3 lines) Landungsbrucken station (which is the stop for the harbour tour boats). Check-in and check-out were fast and smooth. Staff were excellent. The room was clean. IBIS is a brand of the Accor hotel corporation so you can use your Accor-1 frequent stayer card.
Stayed 1 night in Oct 2018
Response from Herr Hasan Karadas/Direktor on 19 Oct 2018
Dear Stephen, Thank you for taking the time to complete the online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind Regards, Hasan Karadas Hotelmanager

8/10 Good

AVRAHAM

Liked: Staff & service, property conditions & facilities, room comfort
only one towel for one people is not enouth
the cleaning of the room was made late in noon.we come back from trip at 13.30 to rest a bit and the room as not clean.only
Stayed 5 nights in Sep 2018

8/10 Good

peter, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 night stay
Our stay was very pleasant, all went well from the time we arrived.
Stayed 1 night in Sep 2018

8/10 Good

Cesar, Stuttgart, Germany

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel. Close to lots of adult/themed entertainment (if that’s your style). Giant carnival right next door was a plus for kids.
Stayed 1 night in Aug 2018
Response from Herr Hasan Karadas/Direktor on 30 Aug 2018
Dear Cesar, Thank you for the good rating you have given our hotel. We are glad that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Hasan Karadas Hotel manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to good nightlife. Short walk from the waterfront cafes and bars.
Stayed 3 nights in Jul 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

john, Oldham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Very modern and clean, good size rooms, well situated friendly, helpful staff,
Stayed 3 nights in Jul 2018
Response from Herr Hasan Karadas/Direktor on 25 July 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours Hasan Karadas General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for site seeing
Ideal location for walking to the dicks for boat rides and dining out. Close to station for traveling into city and beyond.
Stayed 6 nights in Jul 2018
Response from Herr Hasan Karadas/Direktor on 25 July 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours Hasan Karadas General manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
A budget hotel in St Pauli will never be anything to write home about. Functional, comfortable, Basic and close to the metro station and 'entertainment'. Typical IBIS decor. Didn't eat the breakfast so no comment. The only genuine negative from my stay is the constant noise of drilling coming from the building Between 0745 and 1830, the sound of drills trying to enter my room from all directions. I understand work is required from time to time, and it wasn't at night, but it drove me mad for the time I was in the room during the day.
Stayed 2 nights in Jul 2018
Response from Lars Pinkert on 20 July 2018
Dear guest, we thank you for your rating. We always want to offer you the best service. That is why we are renovating for you. We are very sorry that the reconstruction started at 07:45. We hope to welcome you back. Best regards

8/10 Good

Ole, Frederikshavn

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good place to stay for a short trip
Nice place, quietly situated only one block from Reeperbahn... hotel is budget likely, and there is is not much comfort. otherwise the breakfast is OK and the restaurant nice.
Stayed 2 nights in Jul 2018
Response from Lars Pinkert on 20 July 2018
Dear guest, thanks for your rating. We hope to welcome you back. Best regards

10/10 Excellent

Saidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Herr Hasan Karadas/Direktor on 30 June 2018
Lieber Gast Saidi, ich danke Ihnen vielmals für Ihre Bewertung. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werde ich selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen eine einwandfreie Servicequalität zu bieten, die schönste Belohnung. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Hasan Karadas Hoteldirektor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the wonderfully interesting part of Hamburg - St Pauli, this hotel is just what you need: Clean, inexpensive, welcoming and in (in my opinion) the best area of Hamburg! Didn't have the breakfast but I'm sure it's good as Ibis's always are.
Stayed 1 night in May 2018

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

peter, london

Liked: Cleanliness, staff & service
overall report
fair price good location, should have floor carpet in room
Stayed 3 nights in Dec 2017