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"Let us begin at the beginning. The reception staff were amazing: Jinnelle and her team treated us as though we were values members of their family. The room was spacious and sparking clean. Service at all times was prompt and pleasant. The breakfast team, including Hossein, Tufayel and Jenisha, were very helpful. "

"We didn’t stay for breakfast as we had to get to the bus "

"Overall very good and I'd happy go back, however the hotel has a very strange and rather disjointed layout, and the public spaces whilst very well kept and pleasant don't go the extra mile to make this feel like a premium experience. Let me be clear, this is only the decor, which is in good condition, just not very special. The staff, room and food were excellent"

"so friendly and clean and amazing location "

"Everybody was nice, the room was great. Will return when in Birmingham."

"Spotlessly clean, great location. The price is very reasonable for the comfort and level of attentiveness at the hotel. We ate on site and the food was excellent, we ordered late night room service as well which was prompt and high quality. "

"Spotlessly clean, good size room. Lifts were timely despite us being on 16th floor and one lift being serviced. Nice breakfast. Location is excellent and I've stayed here 3 times now. "

"Great hotel, amazing staff, breakfast was lovely and the location is just perfect "

"Rooms were newly refurbished - good location, friendly staff, would definitely stay again "