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"Beautiful hotel in a great location. Good breakfast and lovely spa facilities. The staff are all very friendly are helpful. Note: There are no parking facilities unless you want to pay £30 for valet off site parking. "

"The room was compact but lovely. I was dissapointed thay we had to pay extra for a swim. It does say that it is part of the spa but it is also is under hotels with pools "

"Clean, inviting, comfy bed, "

"We were checked in to the wrong room but were given the option to move the next day. "

"Very good for our one night stay. Just a shame that you have to pay for parking in the hotel car park on top of the room price. "

"Everyone at this facility were polite and helpful. Many useful things and places nearby, such as a big store with everything you need and want (grocery, electronics, cooking ware, and more). Only 2 - 3 blocks away, pedestrian friendly path to barber shops, restaurants, bar, pubs, coffee shops, and an indoor mall about 5 - 6 blocks away from hotel. Walking paths on the Trent River and more. Motorhead (Lemmy fans) can go to a statue in Burslem, a little bit north of the hotel as well. Staff, clean room, great hotel bar/restaurant setup. Parking available, but I didn't use it. I used Uber to get around, since I was on a schedule. "

"Safe parking, really tasty hot breakfast "

"Recently enjoyed a 2nt stay for a family wedding. The staff are simply the best - across the board from the reception, restaurant team, bar staff, function 'master of ceremony' - even the housekeeping team, could not have been more friendly, professional, helpful, courteous and keen to go above and beyond the make ours and the rest of the guests stay a thoroughly excellent experience. Without being seen or heard, the back of house team knocked it out of the park because their efforts enabled everything to play out seamlessly at front of house - well done all of you! Particular shout out to Katti who looked after us at breakfast and could not have been more helpful. Yes, the rooms are a little dated but were clean, comfortable and gave all the expected facilities (tea/coffee/biscuits etc. TV, hairdryer, iron, very comfortable bed, bath /shower, toiletries & good towels). If you're wanting 5*, spend 3x more and go elsewhere but this place gave everything we could need at a very affordable price. We had an absolute ball and look forward to the next opportunity to stay here again. "

"Lovely stay friendly and helpful staff good breakfast and great to have Dove products in the bathroom thank you "