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"When we arrived the air conditioning was on in our room and it was so cold. It was cold outside so I have no idea why it had been left on. As you entered the hotel it was so warm then going into our room was very uncomfortable. Staff did come up and said it would take some time to warm up which it did so sadly the only time we really spent in the room it was freezing. Also it was incredibly difficult to get ready. The room was so dark and what lights there were barely lit the room. Even the bathroom was dark. As a woman we do need light to get ready but even my boyfriend found it frustrating. The room was clean and the staff were nice. We went downstairs to sit in the bar and the leg snapped off the sofa so I ended up on the floor! Staff seemed unbothered and just moved the sofa. The room was warm by the time we got back to sleep later so that was something. Breakfast was nice and the staff were friendly enough. Due to the disappointing room I doubt we would return. Plenty of other options in Cheltenham. "

"The food in the bar was excellent, and the staff all over were universally friendly and helpful. There could be a few additions to the amenities, such as wineglasses and a corkscrew, but overall the hotel is clean, convenient and very good value. A very quick walk over the river to the theatres and Stratford’s town centre. I’ve been here several times before and will be back many more times."

"Lovely hotel and staff … food really good "

"Very clean and warm room, excellent service and very tasty breakfast "

"We didn't have breakfast. The room was clean and beds comfy, but the shower was very weak and kept falling forward so difficult to use. The pool is warm and usually nice but a large group of teenagers took over the pool and we had to leave as my daughter became anxious. Previously we have enjoyed the pool."

"Breakfast was very nice "

"Very nice breakfast with vast choice"

"Customer service from the staff was excellent. The room was spotless. Breakfast was excellent "

"Breakfast was delicious and fresh, as always."